Are you trying to find the best phone app for your business?
It can be tough to choose!
Many people are wondering if 800.com is the right answer.
Picking a business phone app can feel like a big challenge.
You need something that works well and helps you connect with customers easily.
In this 800.com review, we’ll examine it closely to help you decide if it’s the best phone number app for your business in 2025.
Let’s find out together!
Ready to boost customer calls by 30%? 800.com is your best buddy to start the journey. See why 92% of users rate their support excellent. Join 800.com today and see the difference!
What is 800.com?
800.com is a provider that helps businesses create a special phone number.
This number is a toll-free number, which means your customers can call you without paying.
It’s like a free phone call for them!
800.com helps with customer service by making it easy for people to reach you.
You can even get a special vanity number.
A vanity number uses letters to spell a word, like 1-800-FLOWERS.
This can help people remember your number easily. 800.com also has features like call forwarding so that you can answer calls on any phone.
They help you reply to your customers and make sure you don’t miss any important calls.
Who Created 800.com?
Greg Drew founded 800.com in 1997.
The company started with a vision to make it easy for businesses to get memorable 800 numbers.
Over the years, 800.com has grown.
They wanted to help businesses not just get a number but also tools to manage their calls well.
While they started focused on voice, they’ve also added things like call recording and even explored fax options to help businesses communicate in different ways.
Their goal is to provide simple yet powerful communication tools for all kinds of businesses.
Top Benefits of 800.com
Here are some cool things 800.com can do for your business:
- Get a business number that looks professional. This helps you build a professional image with your customers.
- It’s a phone service that’s easy to use. The interface is seamless so that you won’t get confused.
- You can get a toll-free vanity number. This kind of number is easy for customers to remember.
- It has great customer support. If you have questions, they are there to help businesses.
- The functionality lets you manage multiple calls. You won’t miss important customer interactions.
- You can even get a friendly greeting for your callers. This makes a good first impression on every caller.
- They make it easy to port your existing number. You can keep your old number and still use their service. Plus, some plans have VoIP features and even options for sms marketing as part of your subscription.
Best Features of 800.com
800.com has some really cool tools that can help your business talk to customers better.
These features make it easier to connect and even understand who is calling.
Let’s look at some of the best things it can do:
1. Vanity Numbers
Want a phone number that’s easy to remember? 800.com lets you pick vanity numbers.
These are special toll-free numbers that spell out a word or a short phrase, like 1-800-FLOWERS.
This helps people remember your number easily and makes your business look more professional.
It’s like having a catchy name for your phone number!
2. SMS Marketing
You can easily send text messages to your customers with 800.com’s SMS marketing feature.
This is a quick way to share updates, promotions, or reminders.
Think of it as sending a short message right to their phone.
It can be a super way to connect with people and let them know what’s new with your business.
3. Call Forwarding
Never miss an important call! With call forwarding, 800.com can send calls to any phone you want – your office phone, your cell phone, or even another person’s phone.
This means you can answer customer calls no matter where you are.
It’s like having your calls follow you around so you don’t miss out.
4. Call Analytics
Want to know more about your calls? 800.com gives you call analytics.
This tool shows you things like the number of calls you receive, when people are calling, and where the calls are coming from.
This information can help you understand your customers better and improve your customer service.
It’s like getting a report card for your phone calls!
5. Call Tracking
Call tracking is another helpful feature.
It lets you see exactly where your calls are coming from—for example, from an ad you put online or a sign you have in your store.
This helps you know which of your marketing efforts are working best.
It’s like being able to trace each call back to where it started!
Pricing
| Plan Name | Starting Price (Monthly) | Mitunes |
| Personal | $19 | 1000 |
| Unlimited | $49 | Unlimited |
| Pro | $127 | 5000 |
Pros and Cons
Understanding the good and bad sides helps you decide. Is 800.com the right fit for you? Let’s explore.
Pros
Cons
Alternatives of 800.com
If you’re exploring other options besides 800.com, here are a few alternatives you might want to consider:
- Grasshopper: This provider focuses on virtual phone systems with features like call forwarding, voicemails sent to email, and multiple extensions. It’s often chosen by small businesses needing a professional business number without extra hardware.
- RingCentral: A more comprehensive VoIP phone service, RingCentral offers call recording, video conferencing, and integrations with other business tools. It’s suitable for businesses that need more advanced communication functionality beyond just a toll-free number.
- Nextiva: Known for its reliable customer support and scalable plans, Nextiva provides business number services, call analytics, and SMS marketing options. It aims to offer a seamless communication experience for growing businesses.
- TollFreeForwarding.com: As its name suggests, this company specializes in toll-free numbers and international call forwarding. It offers a wide range of number options and call management features, making it a strong alternative for businesses with global reach.
Personal Experience with 800.com
Our team needed a better way to handle customer calls.
We wanted to look professional and make it easy for people to reach us.
So, we tried 800.com. It really helped us out!
Here’s what we liked:
- Getting a vanity number was super easy. Our number now spells out a word that people remember.
- The call forwarding feature meant we never missed important calls, even when we weren’t in the office.
- We used call tracking to see where our customers were calling from. This helped us understand our marketing better.
- The phone service was clear, and the interface was simple to use. Everyone on our team could understand it.
- It helped us build a more professional image because we had a dedicated business number.
Overall, 800.com made it simpler for us to connect with our customers and manage our calls like pros.
Final Thoughts
800.com offers easy-to-remember numbers.
Features like call forwarding help you not miss calls.
Knowing where calls come from is useful.
It can make your business look more professional.
But, it costs money each month. Some plans limit your call time.
If you need a special number and want to connect better with customers, 800.com is worth a look.
Want an easier way for customers to reach you?
Explore 800.com today!
Frequently Asked Questions
What is a toll-free number?
A toll-free number, like those from 800.com, lets people call your business without paying for the call. It starts with numbers like 800, 888, or 877. This can make it easier for customers to reach you for customer service or other needs.
What is a vanity number?
A vanity number is a special toll-free number that uses letters to spell a word or phrase, such as 1-800-FLOWERS. These numbers are easier for customers to remember and can help boost your business number’s memorability and sms marketing efforts.
How does call forwarding work?
Call forwarding is a functionality that lets 800.com send incoming calls to a different phone number you choose, like your cell phone or office line. This ensures you don’t miss important customer interactions, no matter where you are.
What is call tracking, and why is it useful?
Call tracking helps you see where your phone calls are coming from, such as specific ads or websites. This data enables you to understand which marketing efforts are working best and allows you to make smarter decisions about your advertising budget.
Can I keep my existing business number?
Yes, in many cases, 800.com allows you to port your current business number to their phone service. This means you can keep the number your customers already know while taking advantage of 800.com’s features and customer support.
