Bitrix24 Review: Powerful All-in-One CRM in 2025?

Feeling overwhelmed by the sheer number of CRMs out there? You’re not alone.

Finding the right tool to manage your contacts, sales, and projects can feel like searching for a needle in a haystack.

But what if there was one platform that could do it all?

Enter Bitrix24, a powerful CRM that promises to streamline your business processes.

In this review, we’ll dive deep into Bitrix24’s features, pricing, and potential drawbacks to help you decide if it’s the right fit for you.

What is Bitrix24?

Imagine a digital office where everything is organized, and everyone knows what they need to do.

That’s basically what Bitrix24 is! It’s like a Swiss Army knife for businesses.

This single platform combines a bunch of different tools to help you manage your work.

Think of it as a central hub for your company. You get a Bitrix24 CRM to keep track of all your customers.

There are tools to help with sales management, like tracking deals and building sales funnels.

You can even automate tasks with workflow automation.

This means the system can do things automatically, like send emails or assign tasks, saving you time and effort.

Bitrix24 also has tools for managing projects and collaborating with your team. It’s like having your email, chat, calendars, and file sharing all in one place.

Who Created Bitrix24?

Bitrix24 was the brainchild of Sergey Rizhikov and a team of developers. They launched the first version back in 2012.

Their vision? To create CRM software that was more than just a contact list.

They wanted to build an all-in-one platform with a simple user interface that could help businesses manage every part of their work.

From marketing campaigns to the sales process, Bitrix24 aims to bring all the essential tools together in one place.

This helps teams communicate better, stay organized, and get more done.

Top Benefits of Bitrix24

• All-in-one solution: Bitrix24 brings together all the essential tools you need to run your business, from CRM and project management to communications and collaboration tools. This means no more switching between different apps and platforms.
• Boosts productivity: By streamlining workflows and automating tasks, Bitrix24 helps you get more done in less time. This frees up your team to focus on what matters most.
• Improves communication: With built-in chat, video conferencing, and social intranet features, Bitrix24 makes it easy for everyone to stay connected and collaborate effectively.
• Scalable for any business: Whether you’re a freelancer, a small business, or a large enterprise, Bitrix24 can adapt to your needs. It offers flexible plans and pricing to suit businesses of all sizes.
• Easy to use: Despite its comprehensive features, Bitrix24 has a user-friendly interface that’s easy to navigate, even for beginners.
• Mobile access: Stay connected and manage your work on the go with Bitrix24’s mobile app.
• Affordable pricing: Bitrix24 offers you a free plan with basic features, as well as paid plans with more of the advanced functionality. This makes it a cost-effective solution for businesses on a budget.
• Excellent customer support: Bitrix24 provides comprehensive customer support resources, including online documentation, tutorials, and a helpful community forum.

Best Features of Bitrix24

Bitrix24 is packed with features designed to simplify your work and boost your productivity.

It’s more than just a CRM tool; it’s a complete business management platform that helps you streamline everything from sales & marketing to customer relationships and team collaboration.

Let’s take a closer look at some of its standout features:

1. CRM

Bitrix24’s CRM is a powerful tool for managing your customer relationships.

It helps you keep track of all your interactions with leads and customers, from initial contact to closing deals and providing support.

You can easily manage contacts, track deals, build sales funnels, and generate reports to analyze your sales performance.

2. Task & Project Management

Bitrix24 offers robust project management tools to help you plan, organize, and track your projects.

You can create tasks, assign them to team members, set deadlines, & monitor progress all in one place.

The platform also provided tools for collaboration, such as shared calendars, document management, and online workspaces.

This makes it easier for small businesses to manage their workload efficiently.

3. Sites & Store

With Bitrix24, you can create professional websites and online stores without any coding knowledge.

This is a great feature for businesses looking to establish an online presence.

You can choose from a various of templates, customize your design, and easily manage your content and products.

4. HR & Automation

Bitrix24 includes tools to help you manage your human resources, such as employee onboarding, time tracking, and absence management.

It also offers powerful workflow automation capabilities, allowing you to automate repetitive tasks & streamline your business processes.

This saves you time and reduces the risk of errors.

5. Collaboration Tools

Bitrix24 excels at providing a wide range of collaboration tools to enhance teamwork and communication.

It’s a true communications platform with features like instant messaging, video conferencing, and social intranet.

This helps teams stay connected and work together seamlessly, whether they’re in the office or working remotely.

You can share documents, manage projects together, and keep everyone on the same page.

I’ve broadened the focus to encompass the overall collaborative nature of Bitrix24. Is this more in line with what you were looking for?

Pricing

Bitrix24 offers a variety of pricing plans to suit different needs and budgets.

They have a free plan for small teams just starting out, as well as paid plans with more advanced features for growing businesses.

Here’s a breakdown of their current pricing:

Plan	Monthly Price	Key Features
Basic	$61	24 GB Storage, 5 Users, collaboration, CRM.
Standard	$124	100 GB Storage, 50 Users, collaboration, CRM.
Professional	$249	1024 GB Storage, 100 Users, collaboration, CRM.
Enterprise	$499	3 TB Storage, 250 Users, collaboration, CRM, Drive, Tasks & Projects.

Pros and Cons

Every tool has its strengths and weaknesses. To give you a balanced view, let’s explore the pros and cons of Bitrix24.

This will help you make an informed decision about whether it’s the right fit for your needs.

Alternatives of Bitrix24

While Bitrix24 is a powerful platform, there might be better fits for some.

If you’re looking for alternatives with different strengths, consider these options:

• Monday.com: Known for its visual project management and highly customizable workflows. It’s a great choice for teams who prioritize flexibility and visual organization.
• Asana: A popular project management tool that focuses on task management and collaboration. It’s known for its user-friendly interface and seamless teamwork features.
• Zoho CRM: A comprehensive CRM solution with a wide range of features, including sales & marketing automation, analytics, and customer support. It’s a good option for businesses looking for a scalable CRM.
• HubSpot CRM: A free CRM that offers a good range of features for managing contacts, deals, and tasks. It integrates well with other HubSpot marketing and sales tools.
• Salesforce: A leading CRM platform for larger businesses with advanced features and customization options. It’s a robust solution but can be more expensive than other options.

Ultimately, the best CRM for you will depend on your specific needs and budget.

It’s worth exploring these alternatives and comparing their features to see which one aligns best with your requirements.

Personal Experience with Bitrix24

My team recently adopted Bitrix24 to manage a new marketing campaign, and the results were impressive.

We were initially drawn to its all-in-one approach, and it quickly proved invaluable in streamlining our workflow and boosting productivity.

Here’s how we leveraged Bitrix24’s features to achieve our goals:

• Built a streamlined sales funnel: We used Bitrix24’s CRM to create a clear visual representation of our sales funnel. This helped us track leads, identify bottlenecks, and optimize our conversion rates at each stage.
• Improved team communication: The platform’s communications tools, like instant messaging and video conferencing, kept everyone connected and informed throughout the campaign. This fostered a collaborative environment and ensured everyone was on the same page.
• Automated key tasks: We used Bitrix24’s automation features to streamline repetitive tasks, such as the sending email follow-ups and assigning tasks to team members. This freed up valuable time, allowing us to focus on more strategic initiatives.
• Gathered valuable leads: Bitrix24’s web forms made it easy to capture leads from our website and landing pages. This allowed us to grow our contact list and nurture potential customers.
• Scaled our efforts with ease: As our campaign grew, we were able to add unlimited users to Bitrix24 without incurring extra costs. This ensured everyone on the team had access to the tools and information they needed to contribute effectively.

Overall, Bitrix24 played a crucial role in the success of our marketing campaign.

Its comprehensive features, ease of use, & affordability make it a valuable asset for any business looking to improve productivity and achieve its goals.

Final Thoughts

Bitrix24 is a powerful all-in-one platform with a lot to offer.

It’s great for managing customer relationships, projects, and team communication.

You can even build websites and automate tasks.

While it has a few drawbacks, like a steeper learning curve and limited third-party integrations, the benefits outweigh the cons, especially for small businesses.

The free plan is a great way to try it out. If you need more features, the paid plans are still affordable.

Ready to give Bitrix24 a try? Sign up for a free account today and see how it can transform your business!

Frequently Asked Questions