Picking the right CRM for your business can feel like choosing between two cool video games.
Are you struggling to determine if Freshsales CRM or Capsule CRM is better for your needs?
It’s frustrating, right? You don’t want to waste time or money on a system that doesn’t work.
Don’t worry; we’re here to help! Let’s break down Freshsales vs Capsule CRM and find the best for you.
Overview
We’ve spent considerable time exploring Freshsales and Capsule CRM, putting each through its paces.
Our hands-on experience, testing features, and functionality form the basis of this comparison, ensuring you get real-world insights.
Want to see Freshsales in action? Start your free trial and visit their website and experience more to see the difference!
Pricing: It has a free plan. The premium plan starts at $9/month.
Key Features:
- AI-powered insights
- Built-in phone
- Deal pipeline management
Want a simple yet powerful CRM to organize your customer relationships? Try Capsule CRM today and see the difference!
Pricing: It has a free plan. The premium plan starts at $21/month.
Key Features:
- Contact Tracking
- Sales Pipeline
- Task Management
What is Freshsales?
Freshsales? It’s a CRM. Think of it as a tool to help you sell better.
It tracks your customers, smooths your sales process, and is built for sales teams.
Unlock the power of an all-in-one marketing platform. GoHighLevel gives you everything to manage your marketing.
Key Benefits
- Intuitive Interface: Get up and running in minutes; no tech skills required.
- Visual Sales Pipeline: See precisely where your deals stand at a glance.
- Built-in Phone and Email: Connect with customers directly within the platform.
- AI-Powered Insights: Get intelligent recommendations to close more deals.
Pricing
Freshsales CRM offers four pricing tiers:
- Growth ($9/user/month): Adds features like visual sales pipelines, email marketing, and basic reporting.
- Pro ($39/user/month): Unlocks advanced features like AI-powered insights, multiple sales pipelines, and time-based automation.
- Enterprise ($59/user/month): For large teams needing custom reporting, dedicated account management, and advanced security features.
Pros
Cons
What is Capsule CRM?
Capsule CRM is different. It’s built for contact management and helps you keep track of people—not just salespeople but everyone. It’s also simple and easy to use.
Want to streamline your sales pipeline? Capsule CRM offers a robust contact management system with intuitive tools. Don’t lose leads! Experience the power of this leading CRM software.
Key Benefits
- User-friendly interface: Capsule CRM is known for its intuitive design and ease of use.
- Affordable pricing: It’s one of the most budget-friendly CRMs on the market.
- Great for small businesses: Its simplicity and focus on essential features make it perfect for small teams.
- Mobile app: Access your customer data and manage your sales pipeline on the go.
- Integrates with popular tools: Connects with G Suite, Mailchimp, Zapier, and more.
Pricing
Capsule CRM offers a free plan for up to 2 users and 250 contacts. Need more? Their paid plans start at just $21 per month. Here’s what you get:
- Starter ($21/month): 30,000 contacts, Email Templates, AI-Powered Email Assistant.
- Growth ($38/month): 60,000 contacts, Workflow Automation, Advanced Sales Pipelines.
- Advanced ($60/month): 120,000 contacts, Multiple Project Boards, Contact Enrichment.
- Ultimate ($75/month): 240,000 contacts, Dedicated Account Manager, Custom Training.
Pros
Cons
Feature Comparison
Choosing the right CRM software means comparing features. We’ll examine key areas to help you decide which solution best suits your needs. Let’s get started.
Integration
- Freshsales:
- It offers extensive integration with various third-party apps, including Freshworks products, and has a strong API.
- Seamless integration with email marketing tools, enhancing customer relationships.
- Capsule CRM:
- It provides integrations with popular tools, but its ecosystem is more minor than Freshsales.
- Integrates with common platforms like Google Workspace and Mailchimp.
Pricing Plans
- Freshsales:
- Offers tiered pricing plans, starting at a lower entry point, with more advanced features available at higher tiers. Provides a free plan.
- Caters to growing businesses with scalable options.
- Capsule CRM:
- Features simpler, more straightforward pricing plans, though it lacks an entirely free plan.
- It focuses on providing essential features at a fixed cost.
Sales Pipeline Management
- Freshsales:
- It boasts a highly visual sales pipeline management system, enabling precise deal tracking through the sales funnel.
- Strong tools for sales performance analysis.
- Capsule CRM:
- Provides a basic sales pipeline view. It is functional but less visually driven than Freshsales.
- Offers essential sales tracking features.
Analytics
- Freshsales:
- Delivers robust analytics, including detailed reports on sales performance and customer behavior.
- Leverages AI to provide actionable insights.
- Capsule CRM:
- Offers basic analytics and reporting focused on tracking key sales metrics.
- Suitable for businesses with more straightforward reporting needs.
Customer Relationship Management
- Freshsales:
- A comprehensive customer relationship management (CRM) platform designed to manage all aspects of customer interactions.
- Features to track and nurture customer relationships.
- Capsule CRM:
- Focuses on strong contact management, emphasizing organization and tracking of customer details.
- Excellent for maintaining clean, accessible customer data.
Marketing Automation
- Freshsales:
- Includes advanced marketing automation features, such as automated email campaigns and workflows.
- Helps to streamline marketing processes.
- Capsule CRM:
- It lacks robust marketing automation features and focuses more on sales and contact management.
- Relies on integrations for advanced marketing tasks.
Ease of Use
- Freshsales:
- User-friendly interface, although some advanced features may require a learning curve.
- Strong balance of power and ease of use. Integrates with zoho crm products.
- Capsule CRM:
- It is known for its simplicity and ease of use, making it easy for beginners to get started.
- Great for users who need a straightforward CRM. Can export easily to Excel.
What to Look for in CRM Software?
- Scalability: Can the CRM grow with your business?
- Customization: Does it adapt to your unique workflows?
- Support: Is reliable customer support available?
- Mobile Access: Can you manage your CRM on the go?
- Security: Does it protect your customer data?
- Industry-Specific Features: Does the CRM have features geared toward your industry?
- Training & Onboarding: Are there resources to help your team learn the software?
- Reporting Capabilities: Can you generate the specific reports you need?
- Data Migration: How easy is moving your existing data into the new CRM?
- User Permissions: Can you control who has access to what information?
- Updates & Maintenance: How often is the software updated, and what is the maintenance process?
Final Verdict (Our Pick)
So, which one is the best CRM? For most businesses, we recommend Freshsales.
It offers a strong CRM solution with AI, great sales tools, and reasonable pricing.
It’s powerful but still easy to use. While Capsule CRM is simple, Freshsales provides more tools for growth.
If you need strong project management within your CRM.
You may need a different solution, but for sales, Freshsales wins.
We’ve tested both, and Freshsales gives you more bang for your buck. Trust us; we’ve done the work, so you don’t have to.
Frequently Asked Questions
Which CRM is better for small businesses?
Freshsales is often the best CRM for small businesses due to its scalable pricing and robust features. Capsule CRM is more straightforward, but Freshsales offers more growth potential and a free plan.
Does Freshsales or Capsule CRM offer better customer support?
Freshsales generally offers more comprehensive support, including phone and email. Capsule CRM’s support is primarily email-based. Both offer knowledge bases, but Freshsales has more resources.
Is there a free version of Freshsales or Capsule CRM?
Freshsales offers a limited free plan, while Capsule CRM does not. Freshsales’ free version allows you to test core features, making it a good starting point.
Which CRM is more straightforward to integrate with other tools?
Freshsales has a broader range of integrations, including Freshworks products. It also has a more robust API, making it a stronger CRM solution for complex integrations.
Which CRM is better for sales pipeline management?
Freshsales excels at sales pipeline management. Its visual interface and AI-driven insights provide more detailed tracking and reporting than Capsule CRM.
