Freshsales vs HoneyBook: Which CRM is Right in 2025?

Picking the right CRM can feel like choosing between two awesome video games, right?

You know you need one. You need to keep track of customers and get paid. 

It’s frustrating! You don’t waste time or money on the wrong tool. 

Good news! We’re going to break down Freshsales vs HoneyBook in an understandable way. 

By the end, you’ll know which CRM is your best choice. Let’s geLet’srted.

Overview

We did extensive research to provide you with the best comparison. Our team spent hours using both Freshsales and HoneyBook. 

We set up accounts, tested features, and even ran fake client scenarios.

This hands-on approach ensures our comparison is based on real-world use, not just marketing fluff.

What is Freshsales?

Okay, so Freshsales. Think of it as a sales hub. It’s buiIt’s teams that sell.

It helps you track leads, manage deals, and organize your contacts. It’s designed to close more sales.

Key Benefits

• Intuitive Interface: Get up and running in minutes; no tech skills required.
• Visual Sales Pipeline: See precisely where your deals stand at a glance.
• Built-in Phone and Email: Connect with customers directly within the platform.
• AI-Powered Insights: Get intelligent recommendations to close more deals.

Pricing

Freshsales CRM offers four pricing tiers:

• Growth ($9/user/month): Adds features like visual sales pipelines, email marketing, and basic reporting.
• Pro ($39/user/month): Unlocks advanced features like AI-powered insights, multiple sales pipelines, and time-based automation.
• Enterprise ($59/user/month): For large teams needing custom reporting, dedicated account management, and advanced security features.

What is HoneyBook?

Now, let’s talk about it. It’s for freelancers and small businesses. 

It helps manage client projects. You can send contracts and invoices, schedule meetings, and keep everything in one place.

Key Benefits

• Stay easily organized: Manage all your projects, clients, and communication in one central hub.
• Get paid faster: Send invoices and receive payments online with ease.
• Boost your bookings: Create and send professional proposals in minutes.
• Automate your workflow: Streamline tasks like sending contracts and follow-up emails.

Pricing

HoneyBook offers a free trial to get a feel for the platform. They have a simple pricing structure with two main options:

• Starter ($19/month): Ideal for solopreneurs and new businesses with basic needs.
• Essentials ($39/month): Unlocks almost every feature with limited access.
• Premium ($79/month): Unlocks unlimited projects and clients for growing businesses.

Feature Comparison

Choosing the right CRM software is crucial. We’ll compare key features to help you decide. Let’s see how Freshsales and HoneyBook stack up to meet your business needs.

Lead Management

• Freshsales:
  • It offers robust lead management, uses AI to score leads, and helps your sales team focus on hot prospects.
  • It is designed to manage customer and customer data efficiently.
• HoneyBook:
  • Focuses more on project-based leads. It helps business owners capture leads through online forms.
  • It helps manage customer and their customer interactions.

Pipeline Management

• Freshsales:
  • Provides strong pipeline management—visual interface to track deals. Sales force automation helps move deals along.
  • It is designed to improve sales performance and sales process.
• HoneyBook:
  • Manages project workflows. It tracks project stages. It’s less about the traditional sales process.

Customer Relationship Management (CRM) Offers

• Freshsales:
  • Full-fledged customer relationship management. It aims to improve customer relationships with comprehensive tools.
  • It helps manage customers and improve customer experience.
• HoneyBook:
  • Focuses on client project management. It enhances customer experience through streamlined workflows.

Integrations

• Freshsales:
  • It allows integration with many apps and connects to email, phone, and social media channels.
  • It helps integrate with other management software.
• HoneyBook:
  • Connects with key business tools. Limited compared to Freshsales.

User Experience

• Freshsales:
  • Designed for sales teams. Clear interface. Focus on productivity.
  • It offers a good user experience for sales teams.
• HoneyBook:
  • Intuitive for freelancers. Visual project tracking. Great user experience for creative professionals.

Personalization

• Freshsales:
  • Allows you to personalize emails and workflows. Tailor to individual client needs.
  • It helps personalize customer interactions.
• HoneyBook:
  • Customizable templates for contracts and invoices. Personalize client communications.

What to Look For When Choosing CRM Software?

• Scalability: Can it grow with your business?
• Customization: Does it fit your unique workflows?
• Mobile Access: Is it accessible on the go?
• Support: Does it offer reliable customer support?
• Data Security: How well does it protect your data?
• Reporting: Does it provide meaningful insights?
• Industry-Specific Features: Does it cater to your particular industry needs?
• Training and Onboarding: Does the vendor provide adequate training resources?
• Automation: Can it automate repetitive tasks to save time?
• Collaboration: Does it facilitate team collaboration and communication?
• Cost-Effectiveness: Does the pricing align with your budget and ROI?
• Reviews and Testimonials: What are other users saying about their experience?
• Future Updates: How often does the vendor release updates and new features?

Final Verdict (Our Pick)

So, which one wins? It depends on your needs.

For sales-focused teams, Freshsales is the clear choice. It helps you close deals faster.

HoneyBook’s free trial allows you to try it out. It seamlessly manages projects, making it best for freelancers and creative pros.

If you need strong customer relationship management, Freshsales is better.

If project management is your priority, pick HoneyBook.

We’ve used both, so we know what works. Trust us to guide you and choose what best suits your business.

Frequently Asked Questions