Are you feeling swamped? Like you’re juggling too many tools to manage customers?
It’s tough to pick the right CRM. Both Freshsales CRM and Thryv promise to make life easier, but which one actually delivers?
You’re probably wondering, “Which will help my business grow?”
Let’s break down Freshsales CRM vs Thryv.
We’ll look at what each one does best so you can choose the right tool for your needs.
Overview
We’ve put both Freshsales CRM and Thryv through their paces.
Our team signed up for free trials, tested core features, and analyzed user feedback. This hands-on approach ensures a practical, real-world comparison.
Want to see Freshsales in action? Start your free trial and visit their website and experience more to see the difference!
Pricing: It has a free plan. The premium plan starts at $9/month.
Key Features:
- AI-powered insights
- Built-in phone
- Deal pipeline management
Join the 25,000+ small businesses successfully using Thryv for their customer relationship management! Get your site properly.
Pricing: It has a free plan. The premium plan starts at $19/month.
Key Features:
- Appointment Scheduling
- Payment Processing
- Social Media Management
What is Freshsales CRM?
Okay, let’s talk about Freshsales CRM. What is it? It’s a tool to help you sell more. Think of it as a place to keep track of your customers.
You can view deals, send emails, and make calls all in one place. It’s built to make sales easier.
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Key Benefits
- Intuitive Interface: Get up and running in minutes; no tech skills required.
- Visual Sales Pipeline: See precisely where your deals stand at a glance.
- Built-in Phone and Email: Connect with customers directly within the platform.
- AI-Powered Insights: Get intelligent recommendations to close more deals.
Pricing
Freshsales CRM offers four pricing tiers:
- Growth ($9/user/month): Adds features like visual sales pipelines, email marketing, and basic reporting.
- Pro ($39/user/month): Unlocks advanced features like AI-powered insights, multiple sales pipelines, and time-based automation.
- Enterprise ($59/user/month): For large teams needing custom reporting, dedicated account management, and advanced security features.
Pros
Cons
What is Thryv?
So, what’s Thryv? It’s more than just a CRM. It’s like a business toolbox. It helps you manage customers and run your business.
It allows you to schedule appointments, take payments, and manage social media. It’s designed to keep everything organized.
Join the 25,000+ small businesses successfully using Thryv for their customer relationship management! Get your site properly configured today.
Key Benefits
- Centralized hub: Manage all your business needs in one place.
- Automated marketing: Reach more customers with less effort.
- Online scheduling: Let clients book appointments 24/7.
- Accept payments online: Get paid faster and easier.
- Reputation management: Monitor and improve your online reviews.
Pricing
Command Center: (Month/$0)
Business Center: (Month/$228)
Marketing Center: (Month/$228)
Pros
Cons
Feature Comparison
Choosing the right CRM software is critical. Let’s dive into a direct feature comparison.
We’ll examine key areas to help you determine which platform best fits your business needs.
Customer Relationship Management
- Freshsales CRM: Focuses on a robust customer relationship and customer engagement platform. It’s designed to centralize all customer data within the dashboard.
- Thryv offers broader business management tools, including essential customer relationship management, but it is more geared towards local businesses needing appointment and payment features.
Sales and Marketing
- Freshsales CRM: Strong sales and marketing automation, including lead scoring, email campaigns, and a visual sales pipeline.
- Thryv provides marketing tools, particularly for social media and online listings, but it lacks the depth of sales process automation found in Freshsales CRM.
Sales Pipeline Management
- Freshsales CRM is a highly visual pipeline management tool allowing sales team members to track deals and enhance customer interactions easily.
- Thryv includes a basic sales pipeline but lacks the detailed customization and analytics available in Freshsales CRM.
Customer Support
- Freshsales CRM: Integrates with Freshworks products for comprehensive customer support, including helpdesk features.
- Thryv: Offers messaging and appointment reminders for customers but lacks a dedicated customer support platform.
Productivity
- Freshsales CRM: Improves productivity through automated workflows, task management, and an integrated inbox.
- Thryv: Enhances productivity by streamlining tasks like appointment scheduling, payments, and social media posting.
Analytics and Reporting
- Freshsales CRM: Provides robust analytics and customizable reports, offering up-to-date insights into sales performance.
- Thryv: This offers basic reporting on appointments, payments, and marketing activities but less in-depth sales analytics.
What to Look For When Choosing CRM Software?
- Scalability: Can the CRM grow with your business?
- Integration: Does it connect with your existing tools?
- Mobile Access: Can your team access it on the go?
- Training and Support: Is help readily available?
- Customization: Can you tailor it to your specific workflows?
- User Interface: Is it intuitive and easy for your team to use?
- Security: Does it protect sensitive customer data?
- Automation: How much can it automate repetitive tasks?
- Reporting Capabilities: Can it generate meaningful insights?
- Specific Industry Needs: Does it cater to your industry’s unique demands?
- Budget: Does the pricing align with your financial constraints?
Final Verdict (Our Pick)
So, which one wins? For most businesses focused on sales, we pick Freshsales CRM.
It’s strong on customer experience and sales tools.
The free plan is an excellent startup start and scales well for larger enterprises.
Thryv is suitable for local businesses needing payments and scheduling.
However, Freshsales CRM’s sales focus and pricing make it our top choice.
We’ve used both, so we know what works. Trust our experience to help you choose the best option for your needs.
You’ll get your team up and running faster, which means you’ll spend more time selling and less time learning software.
Frequently Asked Questions
Is Freshsales CRM or Thryv better for small businesses?
Freshsales CRM is often better for small businesses focused on sales due to its free plan and lower starting costs. Thryv is better for service-based small businesses that want appointment and payment management.
Does Freshsales CRM offer a free plan?
Freshsales CRM offers a free plan with basic CRM features, which is ideal for startups. Thryv does not offer a free plan.
Which platform is better for managing social media?
Thryv has built-in social media management features, making it a better choice if social media marketing is a priority. Freshsales CRM focuses more on sales and email marketing.
Can I integrate other tools with Freshsales CRM and Thryv?
Both platforms offer integrations, but Freshsales CRM has a broader range, especially with other Freshworks products. Thryv focuses on integrations for local business tools.
Which CRM offers better reporting and analytics?
Freshsales CRM provides more comprehensive reporting and analytics, especially for sales data. Thryv’s reporting is more focused on appointments and payments.
