Picking the right CRM is tough, right?
You’re looking at Folk vs Capsule CRM, and honestly, it’s confusing.
You need something that works for you, not just some fancy features.
Good news!
We’re breaking down Folk vs Capsule CRM in plain English.
No fluff, just the info you need to make a smart decision in 2025.
Overview
We’ve spent weeks diving into both Folk and Capsule CRM.
Our team rigorously tested each platform, exploring their features, usability, and real-world performance.
This hands-on experience forms the basis of our comparison.
87% of users report improved contact organization with Folk. Boosts your productivity today.
Pricing: It has a free plan. The paid plan starts at $20/month
Key Features:
- Customizable Fields
- Collaboration
- Unified Contact Hub
Want a simple yet powerful CRM to organize your customer relationships?
Pricing: It has a free plan. The premium plan starts at $21/month.
Key Features:
- Contact Management
- Task Management
- Sales Tracking
What is Folk?
Folk is a modern CRM. It’s built for teams.
It helps you manage contacts. It’s easy to use. It’s all about collaboration.
Ready to streamline your team’s contact management? Folk lets you organize up to 5,000 contacts and collaborate with 10 team members.
Key Benefits
- Organize up to 5000 contacts in one place.
- Share contact lists with up to 10 team members.
- Send personalized emails to 250 contacts per day.
- Integrate with over 1000 apps via Zapier.
- Create 5 custom contact fields.
Pricing
Folk’s basic plan starts at $20 per user per month.
- Standard: $20/month
- Premium: $40/month
- Custom: $80/month
Pros
Cons
What is Capsule CRM?
Now, let’s discuss Capsule CRM.
It’s simpler than Salesforce and designed for small —to medium-sized businesses.
It is a clean, easy-to-use tool focusing on core CRM tasks.
It helps you manage contacts, track sales, and keep things organized.
Want to streamline your sales pipeline? Capsule CRM offers a robust contact management system with intuitive tools. Don’t lose leads! Experience the power of this leading CRM software.
Key Benefits
- User-friendly interface: Capsule CRM is known for its intuitive design and ease of use.
- Affordable pricing: It’s one of the most budget-friendly CRMs on the market.
- Great for small businesses: Its simplicity and focus on essential features make it perfect for small teams.
- Mobile app: Access your customer data and manage your sales pipeline on the go.
- Integrates with popular tools: Connects with G Suite, Mailchimp, Zapier, and more.
Pricing
Capsule CRM offers a free plan for up to 2 users and 250 contacts. Need more? Their paid plans start at just $21 per month. Here’s what you get:
- Starter ($21/month): 30,000 contacts, Email Templates, AI-Powered Email Assistant.
- Growth ($38/month): 60,000 contacts, Workflow Automation, Advanced Sales Pipelines.
- Advanced ($60/month): 120,000 contacts, Multiple Project Boards, Contact Enrichment.
- Ultimate ($75/month): 240,000 contacts, Dedicated Account Manager, Custom Training.
Pros
Cons
Feature Comparison
Let’s break down the key features of Folk and Capsule CRM.
We’ll compare them side by side, focusing on what matters most for your business, especially if you’re a startup.
User Interface and Ease of Use
- Folk: Feels modern and clean. It’s designed for simplicity, which is great for teams that want a quick setup. The ease of use is a major highlight.
- Capsule CRM: Has a more traditional interface. It’s functional but can feel a bit dated. Some might find it less intuitive.
Contact Management and Customer Relationships
- Folk: Excels at organizing contacts. It focuses on building strong customer relationships through detailed profiles and interaction tracking.
- Capsule CRM: Capsule CRM offers solid contact management, but its strength lies in task and sales tracking. It’s more about managing deals than deep relationship-building.
Integration with Other Tools
- Folk: It integrates well with popular apps like Google Workspace and social media. This makes it a flexible crm system.
- Capsule CRM: Capsule CRM offers a range of integrations, including email and accounting tools. However, the selection is not as broad as Folk’s.
Sales and Pipeline Management
- Folk: Provides basic sales tracking, but it’s not its primary focus. It’s better suited for teams that prioritize contact management.
- Capsule CRM: Strong in sales and pipeline management. It’s designed to track deals and manage sales processes effectively. This is where it sets itself apart from a simpler system like HubSpot.
Customer Support
- Folk: Offers responsive customer support through email and chat. They are very responsive to questions.
- Capsule CRM: Provides support through email and a knowledge base. Response times can vary.
Customization and Flexibility
- Folk: Offers good customization for contact fields and workflows. It’s adaptable to different business needs.
- Capsule CRM: Allows for customization of fields and pipelines. However, it may require more setup time.
Team Collaboration
- Folk: Enables seamless team collaboration with shared contacts and activity tracking. This helps keep everyone on the same page.
- Capsule CRM: Capsule CRM offers shared task lists and project management features, facilitating team coordination on sales and projects. Team collaboration is always a consideration when choosing which CRM to use.
What to Look For When Choosing CRM Software?
- Scalability: Can it grow with your business?
- Integration: Does it connect with your existing tools?
- Reporting: Can you easily track key metrics?
- Mobile Accessibility: Is it usable on the go?
- Support: Does the vendor offer reliable assistance?
- Training: Is there adequate training and onboarding?
- Security: How well does it protect your customer data?
- Industry Specifics: Does it cater to your industry’s needs (Our Pick)
Final Verdict (Our Pick)
So, which one wins?
For most folks, especially startups, we lean towards Folk.
It’s just easier to use.
Plus, it’s great for keeping track of people and building those important customer relationships.
Capsule CRM is solid for sales, but Folk’s simple design and good customer support make it a better fit for many.
We’ve used both, and Folk just feels more modern and user-friendly.
Trust us; it’ll save you time and headaches.
Frequently Asked Questions
Which CRM is better for a small startup, Folk or Capsule CRM?
For most small startups, Folk is likely the better option. Its user-friendly interface and strong focus on customer relationships make it easy to adopt. Capsule CRM is powerful for sales, but Folk’s simplicity is ideal when you’re just starting out.
Does Folk or Capsule CRM offer better customer support?
Folk generally offers more responsive customer support through email and chat. While Capsule CRM provides support via email and a knowledge base, Folk’s quick response times are a notable advantage, especially when you need help fast.
How does Folk compare to Capsule CRM in terms of ease of use?
Folk is known for its modern and intuitive interface, making it very easy to use. Capsule CRM, while functional, has a more traditional design that some users might find less straightforward. Folk’s ease of use is a key selling point.
Can Folk or Capsule CRM effectively manage customer relationships?
Folk is particularly strong in managing customer relationships, with detailed contact profiles and interaction tracking. Capsule CRM focuses more on sales pipeline management. Both can manage relationships, but Folk prioritizes it.
Which CRM system offers better integration with other tools?
Folk integrates well with popular apps like Google Workspace and social media, making it a flexible CRM system. Capsule CRM offers integrations with email and accounting tools, but Folk’s range is broader, offering more versatility.
