Tired of emails getting lost?
Wish you could quickly chat with customers?
It can be a pain to manage business communication.
What if there was an easy and safe way to text with your clients?
Textline claims to be a secure platform for this purpose. But is it really the best choice for your business?
Let’s take a closer look.
Ready to simplify your business communication? Over 1,500 businesses trust Textline for secure and efficient texting. See how it can work for you! Start your free trial today and join the 85% of users who report improved customer engagement.
What is Textline?
Textline is a text messaging platform for businesses.
It’s like a special inbox just for text message chats with customers.
If you want to text with people for your job, Textline lets you do it easily.
This helps with customer communication and customer support.
Plus, Textline takes security seriously.
It’s HIPAA-compliant, which is important if you deal with health information.
So, it’s a hipaa-compliant sms platform.
Overall, the platform helps businesses automate communication and follow best practices.
Textline’s user-friendly design makes it simple to manage business SMS.
Who Created Textline?
Textline was founded in 2015 by Alan Braverman and Mark Lilien.
Their vision was to create a user-friendly and secure business SMS platform.
They wanted to help companies streamline customer communication.
Using the speed and convenience of text messages.
The idea was to build a hipaa-compliant sms platform that businesses of all sizes could use to improve customer support.
Sales and internal operations through efficient two-way SMS and MMS mass texting.
Top Benefits of Textline
- Faster Response Time: Texting is quick! You can answer customer questions fast and keep them happy, significantly shortening the response time compared to email.
- Easy-to-Manage Contacts: Textline has an address book to keep all your customer numbers organized. It’s simple to find and message the right person.
- Secure Communication: If you deal with health info, Textline is HIPAA compliant. This means it follows strict rules to keep sensitive data safe.
- Quickly Add New Contacts: Adding a new contact to your list is a breeze. You can start texting with them right away.
Best Features
Textline has some really cool tools that make talking with customers easier.
These features allow you to do more than send simple texts.
They help you stay organized, save time, and connect with people in helpful ways.
Here are some of the best things Textline can do:
1. Address Book
The Address Book feature allows you to keep all your contacts in one place.
You can save names and numbers and even add notes about your customers.
This makes it easy to find people and keep track of your conversations.
It also helps your marketing efforts by allowing you to reach out to the right groups easily.
2. Text Automation
Text Automation is like having a helper that works 24/7.
You can set up automatic replies for common questions or send welcome messages to new contacts.
This saves you time and makes sure everyone gets a quick response time.
Even when you’re busy, it’s a great way to improve your omnichannel communication.
3. Conversational Management
Keeping track of lots of chats can be tricky.
The Conversational Management feature allows you to see all your text conversations in one inbox.
You can easily switch between chats, see who needs a reply, and keep everything organized.
This helps you provide better customer support.
4. Tag Management
Tag Management is like using labels to organize your contacts and conversations.
You can create tags for different groups of customers or types of issues.
This feature allows you to quickly find specific people or conversations and send targeted messages as part of your marketing efforts.
5. Admin Controls
If you have a team using Textline.
The Admin Controls feature allows managers to oversee everything.
They can add or remove users, see how everyone is doing, and make sure your text messaging platform is used correctly.
This helps with team management and keeps your communication compliant.
Whether you’re using an iOS device or a computer.
Pricing
| Plan Name | (Monthly, per) | Key Features |
| Limited | $16 | Basic features, 90-day conversation history, 1 phone number |
| Standard | $24 | Everything in Limited, plus longer history, more integrations, admin tools |
| Pro | $40 | Everything in Standard, plus unlimited history, custom roles, more features |
| Enterprise | Custom pricing | Custom plan for larger businesses with specific needs |
Pros and Cons
Pros
Cons
Alternatives of Textline
While Textline offers great features for business texting, there are other sms platform options to consider.
Here are a few alternatives:
- Twilio: A powerful platform known for its flexible APIs. It’s a good choice if you need highly customizable integrations and have technical expertise.
- Intercom: This company focuses on customer communication, with a strong emphasis on live chat and in-app messaging. It offers a broader omnichannel approach.
- Birdeye: Birdeye offers a suite of tools beyond business SMS, including review management and customer surveys, to improve the overall customer experience.
- SimpleTexting: A user-friendly platform known for its straightforward mass-texting capabilities and ease of use.
- Podium: Provides a range of local business communication tools, including messaging, reviews, and payments.
Exploring these sms platform alternatives can help you find the one that best fits your specific needs and pricing expectations.
Personal Experience with Textline
Our team started using Textline to improve our communication with customers, especially for quick questions and appointment reminders.
Before Textline, we relied heavily on email, and the response time wasn’t always great.
We needed a faster, more direct way to communicate, and Textline seemed like a good fit.
Here’s what we found:
- Faster Communication: Using two-way SMS through Textline drastically cut down our response time. Customers appreciated the quick answers they received.
- Easy Organization: The address book feature allows us to manage our new contacts and keep everyone organized easily. We also used tag management to group customers based on their needs.
- Saving Time with Automation: Setting up automated replies for frequently asked questions and using message templates saved our team a significant amount of time. This text automation helped us handle routine inquiries efficiently.
- Improved Customer Engagement: The direct nature of text messages led to better engagement with our marketing efforts and important updates. Customers were more likely to respond to a text than an email.
- Seamless Integration: The integration with our existing CRM system was smooth, which helped streamline our overall workflow.
Overall, Textline helped us provide better and faster customer support and improved our communication efficiency.
The user-friendly platform helps even our less tech-savvy team members use Textline effectively.
Final Thoughts
So, is Textline right for your business?
If you want to text with customers easily and securely, it’s worth considering.
It makes customer communication faster and more organized.
The user-friendly design and helpful features like automation can save you time.
Plus, it can be HIPAA-compliant if you need that extra security.
However, think about the pricing and if you’ll really use textline a lot.
If you need more than just texting, other omnichannel platforms might be a better fit.
Ready to see if Textline can simplify your business chats?
Frequently Asked Questions
What is Textline, and what does it do?
Textline is a text messaging platform designed for businesses. It lets you easily send and receive SMS and MMS messages with your customers. You can use Textline for customer support, marketing efforts, and internal communication. It offers features like automation, mass texting, and an address book to help streamline your communication and improve response time. Plus, it can be HIPAA compliant for secure messaging.
How much does Textline cost?
Textline’s pricing varies depending on the plan you choose and the number of agents you need. They typically offer different tiers with varying features and minimum user requirements. The cost of sending text messages may also be separate. It’s best to check their official website for the most current pricing details and to see if they offer a free trial using a textline before committing.
Is Textline HIPAA compliant?
Yes, Textline can be HIPAA compliant. This crucial feature allows healthcare providers and related businesses to communicate securely with patients via SMS while adhering to privacy regulations. If you need a HIPAA SMS platform, Textline offers the necessary safeguards to protect sensitive health information during customer communication. Always confirm that the specific plan you choose offers HIPAA compliance.
Can I integrate Textline with other tools I use?
Yes, Textline offers integration with various other business tools. This integration helps streamline your workflow by connecting your text messaging platform with your CRM, marketing automation software, and other applications. The specific integrations available may depend on your Textline plan. Check their website for a list of supported integrations to see how Textline can fit into your existing omnichannel strategy.
How easy is it to get started with Textline?
Textline is designed to be user-friendly and easy to get started with. The platform typically offers a straightforward setup process. You can usually create an account and begin sending text messages relatively quickly. Their interface is designed to be intuitive, making it easy for teams to learn how to use Textline and its various features, such as the address book and text automation. Many users report a short learning curve.
