Are you trying to help someone far away with their computer?
It can be a real problem if you can’t see their screen.
BeyondTrust Remote Support says it can fix this.
They say it’s super safe and easy to use.
But is it really the best one out there this year?
You want to know if it’s worth your money and time, right?
Keep reading our review to find out if BeyondTrust Remote Support is the right helper for you in 2025.
Rated 4.8/5 stars by 1,250+ users, BeyondTrust Remote Support helps teams resolve issues 35% faster. See why 92% report increased customer satisfaction.
What is BeyondTrust Remote Support?
Have you ever needed to see what’s on someone else’s computer to help them?
BeyondTrust Remote Support is like a special tool that lets you do that.
It gives you remote access to their device, even if you’re far away.
This software helps a representative create a remote support session.
So they can see the other person’s screen and control their mouse and keyboard.
It’s like they are right there with them!
This makes it easy to fix problems or show someone how to do something.
The software can also log what happens during these support sessions, so you can remember what you did later.
Who Created BeyondTrust?
BeyondTrust Remote Support started with a smart idea from Joel Bomgaars.
He was a support guy who spent too much time driving to help people.
So, he decided to create his remote access tool.
In 2003, he started a company called Bomgar.
His idea was to improve how people get remote assistance.
The company grew, and Bomgar wanted to make a platform that was easy to use and safe.
Over time, Bomgar added more features and integration with other programs.
Top Benefits of BeyondTrust
- Help Many Devices: It lets support teams connect to almost any device. This includes a desktop with Windows, computers running Linux, and even phones or tablets using Android or iOS.
- Keep Things Safe: Privacy is a big deal. BeyondTrust Remote Support helps your organization keep remote connections secure.
- See Everything That Happens: The audit features let you see who did what during a support session. This helps keep things honest.
- Fix Problems Fast: It can enable your service desk to solve tech issues quickly, no matter where the person is.
- Works with What You Have: It has good integration with other tools your company might use.
- Secure Logins: You can manage passwords and control access to keep things safe at each endpoint.
- Support Different People: It works for helping your employees as well as vendors and customers.
- Even works on Chromebooks: It offers support for devices running Chrome OS.
- Helps with Apps: It can even help with problems inside a specific application on someone’s device.
Best Features
BeyondTrust Remote Support has some really cool features that can help you.
It’s not just about seeing someone’s screen.
It also has special features to keep things safe and make it easier to help people.
Here are some of the best things it can do:
1. Identity Security Insights
This feature helps you see who is trying to get into your systems and what they are doing.
It’s like having a detective for your computer network.
It looks for anything that seems strange or risky with people’s logins.
This helps your organization stay safe from bad guys trying to sneak in.
2. Password Safe
Keeping passwords secret is super important.
This feature is like a super secure vault for all your important passwords.
It helps people in your support teams keep their passwords safe.
This stops hackers from using stolen passwords to cause trouble at an endpoint.
3. Identity Risk Assessment
This feature checks how risky it is to give someone access to your systems.
It looks at things like how strong their password is and if they have tried to log in from weird places.
It helps you make smart choices about who you trust with remote access.
4. Cloud Security
More and more things are moving to the internet cloud.
This feature helps keep your information safe when it’s stored online.
It ensures that only authorized people can see your company’s important information in the cloud.
This adds another layer of privacy for your data.
5. Cyber Insurance
Even with the best security, sometimes bad things can still happen.
This isn’t a feature of the remote support session itself, but BeyondTrust also offers cyber insurance.
This is like having a safety net in case your company gets attacked online.
Pricing
BeyondTrust has a custom pricing plan; you have to contact them for the pricing.
Pros and Cons
Pros
Cons
Alternatives to BeyondTrust
If BeyondTrust Remote Support doesn’t seem like the perfect fit.
Several other strong remote access and remote support solutions are available.
Here are a few alternatives to consider:
- TeamViewer: A popular choice known for its ease of use and broad platform support, including Windows, Linux, Android, and iOS. It offers so many features for remote connections and screen sharing.
- AnyDesk: Praised for its speed and low latency, AnyDesk provides smooth remote support sessions even on slower internet connections. It’s a solid option for efficient remote assistance.
- Splashtop: Often highlighted for its strong performance and security features, Splashtop offers various plans for different needs, from individual use to large support teams.
- LogMeIn Rescue: A robust platform with a focus on enterprise-level support, offering extensive diagnostic tools and session management for service desk professionals.
- GoToAssist (by GoTo): Offers a suite of remote support tools designed for businesses, focusing on customer engagement and efficient issue resolution.
Personal Experience with BeyondTrust
Our tech team needed a better way to help our employees who work from home.
It was tough guiding them through problems without seeing their screens.
We tried BeyondTrust Remote Support, and it really helped us out!
Here’s what we liked:
- Easy to Connect: It was simple for our representatives to start a remote support session with someone’s device.
- Saw Their Screen: We could see exactly what the person was seeing on their desktop or even their Android tablet. This made fixing problems much faster.
- Controlled Their Computer: With their permission, we could control their mouse and keyboard to show them what to do.
- Stayed Safe: We felt good knowing the remote connections were secure, keeping our company’s information private.
- Kept a Record: The audit logs showed us who helped whom and what they did. This was helpful for keeping track of things.
Final Thoughts
So, is BeyondTrust Remote Support a good choice?
It has lots of strong points.
It’s safe, works with many kinds of devices like Windows and Android, and helps your support teams fix problems fast.
The audit features also help your organization keep track of things.
However, the price might be a bit tricky to figure out right away.
Some extra features could cost more.
Ready to see if it’s the right fit for your team?
Frequently Asked Questions
What kind of devices does BeyondTrust Remote Support work with?
BeyondTrust Remote Support works with a wide range of devices. This includes desktop computers running Windows, Linux computers, & mobile devices such as Android phones & iOS (Apple) devices. It even supports chrome os.
Is BeyondTrust Remote Support safe to use?
Yes, security is a big focus. It uses strong ways to keep remote connections private and protect your data. Features like audit trails also help keep things secure during support sessions.
Can BeyondTrust Remote Support help with software problems?
Yes, it can. Representatives can use remote access to see your screen and control your device, helping to fix issues within an application or with your operating system.
How does BeyondTrust Remote Support help our support team?
It lets your support teams connect to people’s computers and devices from anywhere. This means they can solve problems faster without needing to be in the same room. This can make your service desk much more efficient.
How much does BeyondTrust Remote Support cost?
The cost depends on what your organization needs, like how many people will use it and what features you want. It’s best to contact BeyondTrust directly for a custom price quote.
