Choosing the right CRM can feel overwhelming, right?
There are so many options. You may wonder, “Which one will help my business grow?”
Two popular choices are Capsule CRM and Thryv.
But how do you know which is best for you?
This comparison dives deep into their features, pricing, and pros and cons, making your decision easier.
Let’s find the perfect CRM to supercharge your sales!
Overview
We’ve spent hours exploring both Capsule CRM and Thryv.
Testing their features and comparing their strengths and weaknesses.
This hands-on experience has allowed us to create a detailed comparison, helping you to make an informed decision.
Want a simple yet powerful CRM to organize your customer relationships? Try Capsule CRM today and see the difference!
Pricing: It has a free plan. The premium plan starts at $18/month.
Key Features:
- Contact Management
- Sales Pipeline
- Task Management
Join the 25,000+ small businesses successfully using Thryv for their customer relationship management! Give it a try!
Pricing: It has a free plan. The premium plan starts at $228/month.
Key Features:
- Marketing automation
- Online scheduling
- Payment processing
What is Capsule CRM?
Ever feel like you’re juggling too many customer details? Capsule CRM helps you keep everything organized.
It’s designed to be simple and easy to use, even if you’re not a tech whiz.
Think of it as your digital Rolodex, but way more powerful.
Want to streamline your sales pipeline? Capsule CRM offers a robust contact management system with intuitive tools. Don’t lose leads! Experience the power of this leading CRM software.
Key Benefits
- User-friendly interface: Capsule CRM is known for its intuitive design and ease of use.
- Affordable pricing: It’s one of the most budget-friendly CRMs on the market.
- Great for small businesses: Its simplicity and focus on essential features make it perfect for small teams.
- Mobile app: Access your customer data and manage your sales pipeline on the go.
- Integrates with popular tools: Connects with G Suite, Mailchimp, Zapier, and more.
Pricing
Capsule CRM offers a free plan for up to 2 users and 250 contacts. Need more? Their paid plans start at just $21 per month. Here’s what you get:
- Starter ($18/month): 30,000 contacts, Email Templates, AI-Powered Email Assistant.
- Growth ($36/month): 60,000 contacts, Workflow Automation, Advanced Sales Pipelines.
- Advanced ($54/month): 120,000 contacts, Multiple Project Boards, Contact Enrichment.
- Ultimate ($72/month): 240,000 contacts, Dedicated Account Manager, Custom Training.
Pros
Cons
What is Thryv?
Thryv is more than just a CRM.
It’s an all-in-one business management platform.
Think of it as your one-stop shop for everything from scheduling appointments to managing your online presence.
It’s designed to help you streamline your operations and grow your business.
Join the 25,000+ small businesses successfully using Thryv for their customer relationship management! Get your site properly configured today.
Key Benefits
- Centralized hub: Manage all your business needs in one place.
- Automated marketing: Reach more customers with less effort.
- Online scheduling: Let clients book appointments 24/7.
- Accept payments online: Get paid faster and easier.
- Reputation management: Monitor and improve your online reviews.
Pricing
Command Center: (Month/$0)
Business Center: (Month/$228)
Marketing Center: (Month/$228)
Pros
Cons
Feature Comparison
Now, let’s get down to the nitty-gritty.
Here’s a head-to-head comparison of Capsule CRM and Thryv across key features, helping you see which platform best fits your business needs.
Integration
Capsule CRM integrates seamlessly with other apps through Zapier.
This lets you connect to tools like Mailchimp and Shopify.
Thryv also offers integrations, but their approach focuses more on their ecosystem.
Capsule’s open integration via Zapier might be a better fit if Capsule relies heavily on specific third-party apps.
Sales Pipeline and Workflow
Both platforms offer sales pipeline management.
Capsule focuses on a simple, visual pipeline.
Thryv’s workflow tools are more robust, including automation for marketing.
If your sales process is complex and you need automated workflows, Thryv could be a better option.
For a more straightforward, more visual pipeline, Capsule is a Capsuleoice.
Automation and Marketing Automation
Thryv shines with its marketing automation features.
You can automate email marketing, social media posts, and more.
Capsule has some automation through integrations, but it is not as built-in.
For robust marketing automation, Thryv has the edge.
If you want to automate basic tasks, Capsule can capsule
Task Management
Both platforms offer task management. Capsule’s task management is straightforward, helping you stay organized.
Thryv’s task management is integrated into its larger platform.
If your business needs center around simple task management, Capsule worksCapsule
If you need task management linked to other business functions, Thryv is a better bet.
Free Plan
Capsule CRM offers a free plan for tiny businesses.
Thryv does not offer a free plan if budget is a significant concern.
Capsule’s free plan might be attractive for essential customer relationship management.
Customer Relationship Management (CRM)
Both are customer relationship management systems.
Capsule is solely a customer relationship management platform.
Thryv is a broader business management platform that includes CRM.
If you only need customer relationship management.
If you need customer information integrated with other business functions, Thryv is the better choice.
User-Friendly and Customizable
Capsule is known for being user-friendly and customizable.
Thryv, while powerful, has a steeper learning curve.
Capsule’s user-friendly interface makes it easy to get started.
Thryv offers customizable options but can be overwhelming.
If you value ease of use, Capsule wins. Capsule need deep customization and don’t mind complexity, Thryv is a possibility.
What to Look for When Choosing The Best CRM?
- Business Size: Small businesses might find Capsule suffiCapsulewhile larger enterprises may lean towards Thryv.
- Budget: Capsule’s free plan is great for startups. Thryv’s pricing is higher and requires a quote.
- Technical Skills: Capsule is easier to learn. Thryv requires more technical know-how.
- Specific Needs: Consider what’s most important. Is it just CRM or a complete business suite?
- Scalability: Think about future growth. Will the platform grow with you?
- Customer Support: Research the level of support offered by each platform. Is it readily available and helpful?
- Mobile Access: A strong mobile app is essential if you’re often on the go. Compare the mobile experiences.
- Contract Terms: Before committing, understand the contract length and any potential cancellation fees.
Final Verdict (Our Pick)
Choosing between Capsule and Thryv depends on your needs.
For small businesses wanting a simple, affordable CRM, Capsule is a great starting point.
Its user-friendly interface and free plan are big pluses.
Thryv is powerful, but it’s more complex and expensive.
It’s better for larger businesses needing an all-in-one platform.
We’ve used both, and most small businesses are just starting.
Capsule offers the best balance of features and ease of use.
Start with Capsule, and Capsuleoutgrow it, then consider other options.
Frequently Asked Questions
What’s the main difference between Capsule vs Thryv?
Capsule is a simpler, cost-effective CRM tool focused on contact management and sales pipeline functionality. Thryv is a comprehensive CRM and business management platform with features like appointment scheduling and email marketing campaigns. Thryv is more for businesses needing an all-in-one solution for small to medium-sized companies, while Capsule is a solution for small businesses wanting a cheaper CRM.
Which is better for small to medium businesses?
It depends! Capsule is excellent for small—to medium-sized businesses that want a a simple contact management system and sales opportunity tracking. Thryv is better if you need advanced features like appointment scheduling and marketing automation. Consider your budget and business processes.
Does Capsule integrate Google Workspace?
Yes, Capsule has GCapsuleorkspace integration (formerly G Suite), which makes team collaboration seamless. Thryv also offers integration features.
How much do Capsule and Thryv cost?
Capsule offers a free plan and affordable paid plans. Thryv’s pricing is higher and requires a quote. Check their websites for the latest pricing information and a comparison for 2025.
What are the pros and cons of each?
The capsule is easy to use and affordable but lacks advanced features. Thryv is powerful but can be overwhelming and expensive. Please read our full reviews and ratings for more details about capsule vs. thCapsulensider your business growth goals and customer interactions when deciding.
