Running a business is hard. You’ve got customers, deals, and tons of info. Keeping it all straight?
That’s a mess. Maybe you’ve heard about CRMs, but two names keep popping up: Copper CRM and Bitrix24.
You’re stuck.
Which one’s actually going to help you, and which one’s just going to add to the chaos?
We’re breaking down Copper CRM vs Bitrix24.
Let’s find the best fit for your business.
Overview
To give you a real picture, we didn’t just read reviews.
Our team dove in, testing both Copper CRM and Bitrix24.
We explored their features, tracked sales, and checked how easy they were to use.
This hands-on experience lets us give you a clear, honest comparison.
Join the 65% of Copper CRM users who saw a 30% reduction in data entry time.
Pricing: It has a free trial. The premium plan starts at $9/month.
Key Features:
- Google Workspace Integration
- Pipeline Management
- Task Automation
Improve team collaboration by 25% with Bitrix24’s integrated tools. Test it out!
Pricing: It has a free trial. The premium plan starts at $49/month.
Key Features:
What is Copper CRM?
Copper CRM? It’s built for Google Workspace users.
It keeps everything connected. Think of it as your Google-powered sales hub.
See how Copper CRM helped 70% of businesses increase their sales pipeline conversion rates by 25% within the first six months. Explore the impact on your sales team today.
Key Benefits
- Seamless Google Workspace integration.
- Visual pipeline, close deals faster.
- Track emails and know customer engagement.
- Automate data entry, saving 20+ minutes per lead.
- Get insights from 50+ customizable reports.
Pricing
Copper CRM offers a free trial to get you started. Paid plans are totally based on the number of users and features you need:
- Starter: $9/per seat per month[paid annually]
- Basic: $23/per seat per month[paid annually]
- Professional: $59/per seat per month[paid annually]
- Business: $99/per seat per month[paid annually]
Pros
Cons
What is Bitrix24?
Bitrix24 does a lot. CRM, project management, and even website building.
It’s a great choice for small to medium businesses.
Key Benefits
- Free plan for small teams is great.
- Combines CRM, tasks, and communication.
- Improves team collaboration by 25%.
- Task management increases productivity by 20%.
- Contact center enhances customer service.
Pricing
- Basic ($49/month): 24 GB Storage, 5 Users, collaboration, CRM..
- Standard ($99/month): 100 GB Storage, 50 Users, collaboration, CRM.
- Professional ($199/month): 1024 GB Storage, 100 Users, collaboration, CRM.
- Enterprise($399/month): 3 TB Storage, 250 Users, collaboration, CRM, Drive, Tasks & Projects.
Pros
Cons
Feature Comparison
Let’s get down to brass tacks.
We’re comparing Bitrix24 and Copper CRM in depth, side-by-side, in 2025.
This comparison will help you determine which one best fits your business needs.
Customer Relationship Management (CRM) Functionality
When we compare Bitrix24 vs Copper CRM, both offer solid customer relationship management.
Copper CRM’s focus is on Google Workspace integration, streamlining workflows for those already in the Google ecosystem.
Bitrix24 stands out with a wider range of features, including tools for sales teams, marketing, and customer support.
Real user reviews often praise Bitrix24’s comprehensive capability, while others love the simplicity of Copper CRM.
Collaboration and Communication
Bitrix24 and Copper CRM both allow your teams to collaborate but in different ways.
Bitrix24 offers video calls, live chat, and file storage, keeping everything in one place.
Copper CRM, while collaborative, leans heavily on Google Drive and shared documents.
If your teams need a unified platform, Bitrix24 might be the better option.
Automation and AI
Bitrix24 is pushing forward with AI-generated ideas, AI-written responses, and thread summaries.
This little manual effort helps teams stay on top of tasks.
Copper CRM uses task templates and automation to handle repetitive tasks.
While good reporting software is present in both, Bitrix24 takes the lead with its AI capabilities.
Integrations and Customization
Copper CRM integrates seamlessly with Google Workspace, which is a major advantage.
Bitrix24 offers a broader range of integrations, including telephony, WhatsApp, and even text translation.
If you need a software solution for your business that works with everything, Bitrix24’s flexibility is a strong point.
Usability and Learning Curve
Copper CRM generally has a smaller learning curve for new users, especially if you’re already familiar with Google apps.
Bitrix24, due to its wider range of features, can be more complex.
Software advice often highlights user reviews that show Bitrix24 has a steeper learning curve.
Project Management and Task Organization
Bitrix24 includes robust project management tools, allowing you to assign tasks, set deadlines, and track progress all within the CRM.
It essentially blends CRM with ERP capability.
Copper CRM, while offering task management, doesn’t have the same level of project management functionality.
If you need to manage projects alongside your customer relationships, Bitrix24 offers a complete stack.
Customer Support and Feedback
Both platforms offer customer support, but Bitrix24 offers more options, including live chat and telephony.
Feedback forms and website widgets are also available.
Comparing Bitrix24 vs Copper CRM customer satisfaction rates shows that Bitrix24’s broad support options are often preferred.
When reviewing a product, consider how important support is to your teams.
What to Look For When Choosing CRM Software?
- Ease of Use: Can you quickly learn the platform? Does it feel intuitive, even if you’re not tech-savvy?
- Customization Options: Can you make your website truly unique? Does it offer enough templates and design tools?
- Scalability: Can the builder grow with your business? Will it handle increased traffic and content?
- Integration Capabilities: Does it connect with other tools you use? Can you add features like e-commerce or marketing tools?
- Pricing and Value: Is the pricing transparent and fair? Does the plan offer a solution that matches your business needs?
- Customer Support: Is help available when you need it? Do they provide multiple support channels?
Final Verdict (Our Pick)
So, which one is best?
After testing and comparing Bitrix24 and Copper CRM, we think Bitrix24 wins for most businesses.
It has more tools. You get video calls, lots of storage, and even AI help.
Yes, it can be tricky to learn at first.
But, if you want a CRM that can grow with you and handle everything, Bitrix24 is strong.
Copper CRM is good if you only use Google. But for a full package, Bitrix24 is our pick.
We spent time trying both.
We know what works. Trust us to help you make the best choice.
Frequently Asked Questions
Is Bitrix24 or Copper CRM better for small businesses?
Bitrix24 often suits small businesses better due to its free plan and scalable pricing. It offers a wide range of features, including CRM, project management, and collaboration tools, making it a comprehensive solution. Copper CRM, while effective, is more focused on Google Workspace integration, which may limit its broader appeal.
Can I integrate Bitrix24 or Copper CRM with my existing software?
Bitrix24 provides a wide range of integrations, including telephony, email, and various third-party apps. Copper CRM integrates seamlessly with Google Workspace. However, Bitrix24’s flexibility in connecting with diverse software solutions gives it an edge for businesses with varied needs.
What are the main differences between Bitrix24 and Copper CRM’s user interface?
Copper CRM focuses on simplicity and integrates directly with Google Workspace, offering a clean, familiar interface. Bitrix24, with its extensive features, has a more complex interface, which may require a steeper learning curve. However, Bitrix24’s interface is highly customizable.
Does Bitrix24 or Copper CRM offer mobile apps?
Both Bitrix24 and Copper CRM offer mobile apps for iOS and Android, allowing users to manage their CRM on the go. Bitrix24’s app provides access to all its features, including project management and communication tools, while Copper CRM’s app focuses on core CRM functionalities.
Which CRM offers better customer support, Bitrix24 or Copper CRM?
Bitrix24 offers a more comprehensive support system, including live chat, email, and phone support. Copper CRM provides email and chat support. While both offer help, Bitrix24’s multiple channels and extensive resources often result in faster and more thorough assistance.
