Picking the right CRM is tough, right?
You’re looking at Folk vs Freshsales CRM, and honestly, it’s confusing.
Both seem good, but which one is actually better for you?
You’re probably spending way too much time comparing features and prices, and you want a clear answer.
That’s where this comparison comes in.
We’ll break down Folk vs Freshsales CRM in plain language.
Overview
We’ve put both Folk and Freshsales CRM through their paces, testing them with real-world scenarios.
Our hands-on experience, coupled with user feedback and deep feature analysis, forms the basis of this comparison.
It excels at managing 10,000 contacts and building relationships. It has powerful automation.
Pricing: It has a free trial. The premium plan starts at $20/month.
Key Features:
- Sales pipelines
- Advanced reports
- Android app
Freshsales CRM might be the one for you. Its intuitive interface makes it an excellent choice.
Pricing: It has a free trial. The premium plan starts at $9/month.
Key Features:
- Contact Management
- Deal Tracking
- Reporting and Analytics
What is Folk?
Folk is a modern CRM. It’s built for teams.
It helps you manage contacts.
It’s easy to use. It’s all about collaboration.
Also, explore our favorite Folk alternatives…
Our Take
It excels at managing 10,000 contacts and building relationships. It has powerful automation that some businesses need.
Key Benefits
- Manage 10,000 contacts.
- Connect five email accounts.
- No warranty mentioned.
Pricing
All the plans will be billed annually.
- Standard: $20/member/month.
- Premium: $40/member/month.
Pros
Cons
What is Freshsales CRM?
So, you’re looking at Freshsales CRM.
What’s it all about?
Think of it as a super-powered tool for sales teams.
It helps you keep track of leads and close deals faster.
It’s designed to make sales easier.
Also, explore our favorite Freshsales CRM alternatives…
Our Take
Freshsales CRM is a solid choice for businesses prioritizing ease of use and affordability. It’s a great way to use CRM without a steep learning curve.
Key Benefits
- User-friendly interface: Easy to navigate and learn.
- Built-in phone and email: Connect with customers directly from the platform.
- AI-powered insights: Get helpful suggestions and predictions.
- Affordable pricing: Offers a free plan and competitive paid plans.
Pricing
- Growth + 500 Marketing Contacts: $9/user/month.
- Pro + 500 Marketing Contacts: $39/user/month.
- Enterprise + 500 Marketing Contacts: $59/user/month.
Pros
Cons
Feature Comparison
This comparison evaluates Folk CRM, a specialized tool for building real relationships and helping users organize contacts through deep social listening.
Freshsales, a modern CRM built by freshworks products that uses AI to accelerate the entire sales activities.
This analysis will clarify which solution is the better investment for nurturing genuine connections versus a comprehensive sales platform offering excellent value.
1. Core Platform Focus and Goal
- Folk: The primary goal is deep real relationships and helping users organize contacts through strong social listening and a powerful chrome extension. It is built to build genuine connections and manage the human side of business across various use cases.
- Freshsales: The focus is on maximizing sales activities through AI, automation, and speed. It is designed to be an easy-to-use, integrated platform within the freshworks products ecosystem, offering excellent value for customers.
2. Contact Management and Organization
- Folk: Excels at helping users organize contacts effectively, utilizing its chrome extension and browser to add contacts quickly from external sources. Users can set reminders and manage notes for every same person easily, emphasizing the qualitative relationship history.
- Freshsales: Provides robust contact management and lead scoring powered by its freddy ai assistant. The system works efficiently, with a typical connection to the site taking a few seconds with verification successful waiting for your new account.
3. Sales Pipeline and Deal Management
- Folk: Offers a visual pipeline built to help users close winning deals. Its strength lies in using personalized communication history and set reminders (including phone calls) to drive the sales process efficiently across diverse use cases.
- Freshsales: Features customizable pipelines for sales activities, enhanced by freddy ai which predicts deal outcomes and suggests next steps. The platform focuses on quick, automated deal progression and is often seen as excellent value.
4. Automation and Workflow
- Folk: Provides simple email automation and tools to set reminders and manage follow-ups. Automation is designed to support personalized relationship nurturing across different use cases, often relying on other tools for complex tasks.
- Freshsales: Offers powerful sales sequences and sales activities automation, allowing users to set reminders and manage follow-ups at scale. Freddy ai automates data entry and suggests optimal times for engagement.
5. Lead Generation and Capture
- Folk: Lead generation often relies on manually importing or using the chrome extension to add contacts. The focus is on nurturing quality genuine connections rather than high-volume lead capture.
- Freshsales: Includes native web forms, lead scoring, and freddy ai for automatically capturing and prioritizing leads. Users can track website visitors and their behavior on the site to fuel sales activities.
6. Ecosystem and Integration
- Folk: Excels as a central relationship hub that integrates with other tools. Its chrome extension acts as the key connector, allowing users to add contacts and utilize email automation externally.
- Freshsales: Integrates seamlessly within the larger freshworks products suite, allowing customers to activate various add ons. The platform’s ecosystem provides deep functionality without needing many other tools.
7. User Experience and Interface
- Folk: Features a clean, highly visual interface that is easy to navigate and tailor to individual use cases. The focus is on minimizing clutter to focus on the same person you are connecting with.
- Freshsales: Is known for its modern, intuitive browser-based interface. The system ensures the site properly loads quickly, often achieving verification successful waiting in just a few seconds.
8. Support and Trial
- Folk: Typically offers responsive support and a clear path for new users to start a free trial. It relies on high customer satisfaction from customers who appreciate the tool’s focus on real relationships.
- Freshsales: Offers a generous free trial (no credit card required) and excellent customer support. The system ensures the site loads properly, quickly resolving any issues that may trigger a ray id.
9. Price and Value
- Folk: The value is in its specialized ability to build genuine connections and close winning deals without the complexity of enterprise tools. It is priced for teams focused on nurturing quality relationships.
- Freshsales: Known for offering excellent value due to its integrated freddy ai features and comprehensive suite for the price point. The system offers multiple tiers, including a free trial option with no credit card required.
What to Look For in a CRM Software?
- Scalability: Can it grow with your business?
- Integration: Does it connect with your existing tools?
- Reporting: Can you easily track key metrics?
- Mobile Accessibility: Is it usable on the go?
- Support: Does the vendor offer reliable assistance?
- Training: Is there adequate training and onboarding?
- Security: How well does it protect your customer data?
- Industry Specifics: Does it cater to your industry’s needs (Our Pick)
Final Verdict
So, which one wins? For most small to medium businesses, Folk is our pick.
It’s just easier to use.
If you want a clean look and simple relationship management, Folk is great.
It helps you build good customer relationships without the headache.
Freshsales is powerful, but it can be a lot.
If you need lots of fancy tools and heavy automation, it’s good.
But for most folks, simple is better.
We’ve used both, and we know what works. Trust us, Folk can make your life easier.
More of Folk
Here’s a brief comparison of Folk with these software solutions:
- Folk vs GoHighLevel: Folk emphasizes collaborative contact organization and ease of use, while GoHighLevel is a comprehensive sales and marketing platform with robust automation and lead generation.
- Folk vs Pipedrive: Folk focuses on user-friendly contact management and customization, whereas Pipedrive excels in visual sales pipeline management for sales-focused teams.
- Folk vs Keap: Folk offers a simple, collaborative interface for contact management, while Keap provides powerful sales and marketing automation with extensive customization.
- Folk vs ActiveCampaign: Folk provides a user-friendly, collaborative contact management system, while ActiveCampaign boasts robust marketing automation, segmentation, and detailed analytics.
- Folk vs Clickfunnels: Folk is a contact management CRM, while ClickFunnels is a sales funnel builder designed for creating landing pages and automating sales processes.
- Folk vs Instantly: Folk focuses on contact management and enrichment; Instantly specializes in automated cold email campaigns and high-volume outbound sales outreach.
- Folk vs ClickUp: Folk is a specialized contact relationship management tool, while ClickUp is an all-in-one workspace that combines project management, task tracking, and CRM features.
- Folk vs Monday: Folk offers a simple, collaborative contact system, while Monday CRM provides highly customizable visual workflows and robust team collaboration.
- Folk vs Capsule: Folk is a modern, customizable CRM for managing contacts; Capsule CRM is a simplified contact manager primarily focused on tracking sales opportunities.
- Folk vs Insightly: Folk is a straightforward collaborative contact management solution; Insightly provides a more robust CRM with advanced sales pipeline and project management features.
- Folk vs Freshsales CRM: Folk focuses on intuitive relationship management and visual pipelines; Freshsales offers a comprehensive CRM with advanced automation and in-depth reporting for sales.
- Folk vs Salesforce: Folk provides a user-friendly CRM for simple relationship management, while Salesforce is a highly customizable, scalable, and complex enterprise-level CRM with extensive features.
- Folk vs Zendesk: Folk prioritizes simple, collaborative contact management for smaller teams, while Zendesk is a comprehensive customer service platform focused on ticketing and support.
More of Freshsales CRM
Here’s a brief comparison of Freshsales CRM with these software solutions:
- Freshsales CRM vs Pipedrive: Freshsales CRM provides a comprehensive sales solution with integrated communication and AI, whereas Pipedrive excels in visual sales pipeline organization and deal tracking.
- Freshsales vs GoHighLevel: GoHighLevel is a robust, all-in-one platform with strong marketing automation and a steeper learning curve, often favored by agencies. Freshsales focuses more on streamlined sales processes and ease of use.
- Freshsales CRM vs Keap: Freshsales CRM emphasizes intuitive sales management and AI-powered insights; Keap offers powerful sales and marketing automation with a focus on contact management.
- Freshsales CRM vs ActiveCampaign: Freshsales CRM is a dedicated sales CRM with built-in phone and email; ActiveCampaign is strong in marketing automation, email campaigns, and advanced segmentation.
- Freshsales CRM vs Hubspot: Freshsales CRM offers AI-powered sales tools and a quicker setup; HubSpot provides an extensive all-in-one suite covering marketing, sales, and customer service.
- Freshsales CRM vs Clickfunnels: Freshsales CRM is a sales-focused CRM for managing customer interactions, whereas ClickFunnels is a specialized tool for building sales funnels and landing pages.
- Freshsales CRM vs Folk: Freshsales CRM offers a comprehensive sales platform with AI and automation; Folk focuses on simple, collaborative contact management and visual pipeline organization.
- Freshsales CRM vs Instantly: Freshsales CRM is a full-fledged sales CRM with robust features; Instantly is primarily an email outreach and cold email automation tool.
- Freshsales CRM vs ClickUp: Freshsales CRM is designed for streamlining sales processes and managing pipelines; ClickUp is a versatile work OS that encompasses project management, tasks, and CRM functionalities.
- Freshsales CRM vs Monday CRM: Freshsales CRM provides a dedicated sales solution with intelligent insights, while Monday CRM offers highly customizable boards for managing workflows, including CRM.
- Freshsales CRM vs Capsule CRM: Freshsales CRM offers a more robust sales CRM with AI features; Capsule CRM focuses on straightforward contact management and sales opportunity tracking.
- Freshsales CRM vs Insightly: Freshsales CRM is a dedicated sales tool with AI and comprehensive sales automation; Insightly provides a broader CRM experience, including strong project management capabilities.
- Freshsales CRM vs Salesforce: Freshsales CRM offers an intuitive, AI-powered sales platform with competitive pricing; Salesforce is a highly customizable, enterprise-grade CRM with an extensive ecosystem and advanced features.
- Freshsales CRM vs Zendesk: Freshsales CRM focuses on sales automation and pipeline management, while Zendesk is primarily a customer service platform with robust ticketing and support features.
Frequently Asked Questions
Is Folk or Freshsales CRM better for small businesses?
Folk is often preferred for small businesses due to its easy-to-use interface and focus on relationship management. Freshsales, while powerful, can be overwhelming for smaller teams. Consider your specific business needs and your team’s technical comfort.
Can I customize the sales pipeline in both CRMs?
Yes, both crm software options allow you to customize your sales pipeline. Folk emphasizes visual customization and drag-and-drop features, while Freshsales offers more detailed stage customization. Both CRMs enable you to track deals effectively.
Which CRM offers better customer relationship management?
Both platforms offer customer relationship management features. Folk focuses on nurturing customer relationships with intuitive tools, while Freshsales provides a broader CRM platform with extensive features for managing the entire customer lifecycle.
Is Freshsales CRM more complex than Folk?
Yes, Freshsales generally has a steeper learning curve due to its extensive features and automation capabilities. Folk is designed for simplicity and ease of use, making it a more user-friendly option for many.
Which CRM is best for sales pipeline management?
Both crm platform options allow for sales pipeline management. Freshsales is ideal for very structured sales processes, and Folk is ideal for very visual pipeline management. Choosing between the two comes down to the style of sales process you require.
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