Freshsales CRM vs Bitrix24: Which CRM is Best in 2025?

Feeling swamped trying to pick the right CRM? You’re not alone.

Juggling leads and customer info can get messy, right? You need a system, but which one?

Imagine losing a big sale because you missed a follow-up.

Let’s break down Freshsales CRM vs Bitrix24. We’ll look at the key features and see which one shines. 

Think of this as your quick guide to making the best choice for your business.

Overview

We dove deep, folks. Our team spent weeks testing both Freshsales CRM and Bitrix24.

We explored every feature, from lead tracking to reporting, to give you an accurate, hands-on comparison.

What is Freshsales CRM?

Think of Freshsales CRM as your sales buddy. It helps you track leads and close deals faster.

It’s built to be easy to use so you can get started immediately.

Key Benefits

• Intuitive Interface: Get up and running in minutes; no tech skills required.
• Visual Sales Pipeline: See precisely where your deals stand at a glance.
• Built-in Phone and Email: Connect with customers directly within the platform.
• AI-Powered Insights: Get intelligent recommendations to close more deals.

Pricing

Freshsales CRM offers four pricing tiers:

• Growth ($9/user/month): Adds features like visual sales pipelines, email marketing, and basic reporting.
• Pro ($39/user/month): Unlocks advanced features like AI-powered insights, multiple sales pipelines, and time-based automation.
• Enterprise ($59/user/month): For large teams needing custom reporting, dedicated account management, and advanced security features.

What is Bitrix24?

Bitrix24 is more than just a CRM. It’s a complete business suite that handles sales, projects, and communication. Think of it as your all-in-one workspace.

Key Benefits

• Feature-rich CRM: Manage your contacts, deals, and sales pipeline.
• Integrated project management: Plan, track, and easily collaborate on projects.
• Built-in communication tools: Chat, video conference, and file sharing within the platform.
• Website builder: Create landing pages and websites without any coding.
• Mobile app: Access your work from anywhere, anytime.

Pricing

Bitrix24 offers a generous free plan for up to 12 users. If you need more features or users, they have several paid plans:

• Basic ($49/month): 24 GB Storage, 5 Users, collaboration, CRM..
• Standard ($99/month): 100 GB Storage, 50 Users, collaboration, CRM.
• Professional ($199/month): 1024 GB Storage, 100 Users, collaboration, CRM.
• Enterprise($399/month): 3 TB Storage, 250 Users, collaboration, CRM, Drive, Tasks & Projects.

Feature Comparison

Let’s dive into the core differences. We’ll examine key features, showing where each platform shines.

This breakdown will help you decide which CRM best fits your business needs.

Lead Management

• Freshsales CRM:
  • Uses Freddy AI for AI-powered insights, scoring leads based on behavior.
  • Focuses on streamlining the sales process with clear lead stages.
  • Helps the sales team centralize contact management.
• Bitrix24:
  • Offers broader contact management within its larger suite.
  • Provides document management linked to leads.
  • It can unify sales opportunities and customer relationships within its platform.

Sales Force Automation

• Freshsales CRM:
  • Strong sales force automation, allowing you to automate tasks and workflows.
  • It offers customization for salesforce automation to fit your sales process.
  • Automation helps startups efficiently manage customer engagement.
• Bitrix24:
  • Provides automation across its suite, including sales and marketing.
  • Time management and task automation are key strengths.
  • Can automate internal communication, not just sales force automation.

Integration

• Freshsales CRM:
  • Seamless integration with the Freshworks suite and many other apps.
  • Integration with Mailchimp and other marketing tools.
  • Telephony integration is easily set up.
• Bitrix24:
  • Offers a wide range of built-in tools, reducing the need for external integrations.
  • Provides API access for custom integrations.
  • Bitrix24’s internal tools can be compared to external integrations.

UI (User Interface)

• Freshsales CRM:
  • Clean and intuitive UI, designed for ease of use.
  • Focuses on a streamlined experience for the sales team.
  • Onboarding is simple because of the clean UI.
• Bitrix24:
  • It has a feature-rich UI, which can be overwhelming for some users.
  • Offers a customizable UI but requires more setup.
  • When you compare Bitrix24 vs Freshsales, UI is a major point of difference.

Telephony

• Freshsales CRM:
  • Built-in telephony, allowing calls directly from the CRM.
  • Call recording and tracking are integrated.
  • Telephony helps to streamline contact.
• Bitrix24:
  • Offers telephony as part of its communication suite.
  • Requires setup and may involve external services.
  • Can integrate with external telephony providers.

Marketing Automation

• Freshsales CRM:
  • Marketing automation is available within the Freshsales Suite.
  • Focuses on lead nurturing and email campaigns.
  • Built-in email tools help with marketing automation.
• Bitrix24:
  • Offers broader marketing automation as part of its platform.
  • Includes website building and landing page tools.
  • Bitrix24’s marketing can be compared to other CRM software platforms.

AI-Powered Insights

• Freshsales CRM:
  • Freddy AI provides strong AI-powered insights for lead scoring and deal predictions.
  • Focuses on data-driven decisions for the sales team.
  • AI helps to automate sales opportunities.
• Bitrix24:
  • AI is integrated across its platform, but not as focused on sales insights.
  • AI assists with tasks and communication.
  • When you compare Bitrix24 vs Freshsales, Freshsales has a more sales-focused AI.

What to Look For When Choosing CRM Software?

• Scalability: Can the CRM grow with your business?
• Mobile Access: Is the mobile app user-friendly?
• Reporting: Does it provide actionable insights?
• Customer Support: How responsive is their support team?
• Security: Does it meet industry security standards?
• Ease of Onboarding: How quickly can your team adopt the new CRM?
• Data Migration: How easy is it to transfer existing data?
• Industry Specific Features: Does it cater to your industry’s unique needs?
• Training Resources: Are there ample tutorials and documentation?
• Community and Reviews: What do other users say about their experience?

Final Verdict (Our Pick)

So, which one wins? After testing both, we picked Freshsales CRM.

It’s just easier to use. Plus, its AI helps you find the best leads. Look, if you need a full business suite, Bitrix24 is okay.

But for sales? Freshsales is better. We’ve done the work so you don’t have to.

You want to close more deals.

Freshsales can help you do that. Trust us; it’s a solid choice for most sales teams.

You’ll spend less time figuring things out and more time selling. That’s the point, isn’t it?

Choosing the right CRM can affect your sales. Freshsales gives you the best chance of success.

Frequently Asked Questions (FAQs)