Freshsales CRM vs Salesmate: Which is The Best One in 2025?

Picking the right customer tool can be challenging, especially when tracking customers, sales, and related information. 

And you’ve heard about Freshsales CRM vs Salesmate. But which one is best? 

Now, imagine losing track of a big sale because you picked the wrong tool. 

Don’t worry; we will break down Freshsales CRM vs Salesmate for you.

We’ll look at what they do, how easy they are to use, and which one might best fit your needs. 

Overview

We dove deep into both Freshsales CRM and Salesmate.

Our team spent weeks using each platform, testing every feature, and comparing their performance in real-world sales scenarios to bring you this honest comparison.

What is Freshsales CRM?

So, Freshsales CRM. What’s it all about? Think of it as a tool to help you sell smarter.

It helps you keep track of your customers. Plus, it gives you insights to close more deals. It’s designed to make sales easier.

Key Benefits

• Intuitive Interface: Get up and running in minutes; no tech skills required.
• Visual Sales Pipeline: See precisely where your deals stand at a glance.
• Built-in Phone and Email: Connect with customers directly within the platform.
• AI-Powered Insights: Get intelligent recommendations to close more deals.

Pricing

Freshsales CRM offers four pricing tiers:

• Growth ($9/user/month): Adds features like visual sales pipelines, email marketing, and basic reporting.
• Pro ($39/user/month): Unlocks advanced features like AI-powered insights, multiple sales pipelines, and time-based automation.
• Enterprise ($59/user/month): For large teams needing custom reporting, dedicated account management, and advanced security features.

What is Salesmate?

Okay, let’s talk about Salesmate. It’s another CRM tool. It helps you manage sales and customer interactions.

It focuses on automation. Plus, it aims to streamline your sales process. It’s built for teams that want to do more.

Key Benefits

• Built-in calling: Make and receive calls directly within Salesmate.
• Sales sequences: Automate your outreach with personalized emails and texts.
• Pipeline management: Visualize your sales process and identify bottlenecks.
• Mobile app: Access your CRM data on the go.

Pricing

Salesmate has a free 15-day trial. Paid plans start at just $12 per user per month. Here’s the breakdown:

• Basic ($23/user/month): Contacts, Companies, Deals.
• Pro ($39/user/month): Product management, Goal Management.
• Business ($63/user/month): Team Management, Custom Module

Feature Comparison

Let’s examine the core differences. We’ll compare key features to determine which CRM software better suits your sales team.

This breakdown will help you choose between Freshsales offers and Salesmate offers.

User Interface (UI) and Intuitive Design

• Freshsales CRM:
  • It offers an intuitive, clean, and easy-to-navigate UI. It is designed to be user-friendly, especially for new users of Freshworks CRM.
• Salesmate:
  • It also provides an intuitive UI, but some users find that the depth of its features can make it feel slightly more complex.

Automation and Productivity

• Freshsales CRM:
  • It features sales force and marketing automation, including Freddy, an AI assistant that boosts productivity. The Freshsales suite provides a robust toolset.
• Salesmate:
  • Emphasizes advanced automation with robust workflow capabilities, allowing for complex sequences and actions.

Lead Management and Sales Cycle

• Freshsales CRM:
  • Provides strong lead management with lead scoring and tracking to optimize the sales cycle.
• Salesmate:
  • Focuses on managing leads across channels, with detailed insights into lead behavior and engagement.

Customization and Integration

• Freshsales CRM:
  • It offers good customization options for fields and reports and allows integration with many popular tools and Freshworks products.
• Salesmate:
  • It provides extensive customization of workflows and pipelines and allows integration with many third-party applications.

Customer Engagement and Communication

• Freshsales CRM:
  • Includes built-in phone, email, and live chat features for direct customer engagement.
• Salesmate:
  • Provides multi-channel communication tools, including email, SMS, and social media integration, for consistent customer engagement.

Reporting and Analytics

• Freshsales CRM:
  • Offers standard reporting features, with Freshsales offering advanced reporting in higher-tier plans.
• Salesmate:
  • Provides detailed real-time reporting and analytics, with a wide range of pre-built reports and dashboards.

Onboarding and Support

• Freshsales CRM:
  • Offers standard onboarding resources and support, with more personalized support in enterprise plans.
  • Gartner and user reviews reflect that support is adequate.
• Salesmate:
  • Provides thorough onboarding and support, with a focus on helping users get the most out of its features. It has many out-of-the-box features.

What to Look For When Choosing CRM Software?

• Mobile Accessibility: Ensure the CRM offers a robust mobile app for on-the-go access.
• Data Security: Verify the CRM’s security measures and compliance with data privacy regulations.
• Integration Ecosystem: Check if the CRM integrates with your existing business tools (e.g., email, accounting software).
• Training and Resources: Look for readily available training materials and customer support.
• Future Updates: Inquire about the vendor’s future feature updates and improvements roadmap.

Final Verdict (Our Pick)

So, which one wins? For most teams, we lean towards Freshsales CRM.

It’s got a great mix of easy-to-use and powerful features. The AI is a big plus. Plus, the price is excellent.

If you need super advanced automation, Salesmate might be better.

But for most, Freshsales is the more intelligent choice. We’ve tested both, and we know what works.

We want to make your choice easy. Trust us; Freshsales is a solid pick.

Think of it like this: Freshsales is like a reliable, well-rounded player on a sports team.

It does many things well. Salesmate is like a specialist, excellent at a few key skills. But for the whole game, Freshsales is more consistent.

Frequently Asked Questions