Does Freshworks have a CRM?

Yes. Freshsales CRM is the sales product in the Freshworks suite, launched in 2016 as the company's second major product.

Is Freshworks a good CRM?

Reviewers on Capterra and G2 score it around 4.5 out of 5 and call it excellent value for money, especially for small and medium sized businesses.

Is Freshdesk a CRM tool?

Freshdesk is a help desk product for support teams. It shares customer data with Freshsales but is not a sales CRM by itself.

What does CRM mean in sales?

CRM means customer relationship management. In sales it refers to software that stores leads, contacts, and deals and tracks every interaction with them.

What is CRM in Freshworks?

It is Freshsales, the CRM software that manages leads, deals, email, calling, and reporting on a single platform alongside other Freshworks products.

Are Zoho and Freshworks the same?

No. They are separate companies with competing CRM software. Both target small businesses with affordable CRM pricing and broad product suites.

Is Freshworks a competitor of Salesforce?

Yes, though they target different buyers. Freshworks focuses on small and medium sized businesses while Salesforce dominates enterprise level plans.

How much does a CRM program cost?

CRM prices usually run from about $9 to $135 per user per month. Seat minimums and add ons change the real total considerably.

How much does CRM service cost?

Freshsales includes support at every tier. SugarCRM cost rises with support level, from basic support online through to enhanced support with 24/7 response.

What is the number 1 CRM platform?

By market share Salesforce is the leading CRM worldwide. That does not make it the right fit for every business or budget.

What are the advantages of Freshsales?

Low entry price, Freddy AI scoring, built-in phone and SMS, visual pipelines, a mobile app with offline access, and a 21-day free trial with no credit card required.

Is FreshSales easy-to-use?

The interface is intuitive and quick to learn. The common complaint is that navigation feels cluttered and pages sometimes load slowly.

Is FreshSales free forever?

Not on the plans in our CSV. Paid tiers start at $9 per user per month, and every tier includes a 21-day free trial.

Where is FreshSales based?

Freshsales is built by Freshworks, which was founded in Chennai, India and is headquartered in San Mateo, California.

There is a 21-day free trial rather than a permanent free plan on the tiers we list. A limited free version for up to three users has appeared in Freshworks documentation.

Is Freshsales better than Salesforce?

For small teams, usually yes on price and setup speed. Salesforce still wins for enterprise scale, advanced workflows, and partner availability.

Is SugarCRM still open source?

The commercial product is no longer distributed as open source CRM. The open source heritage survives in its flexible architecture and hosting choice.

What companies use SugarCRM?

Mid-market and large B2B businesses, especially in manufacturing, wholesale distribution, and financial services, where sophisticated account management is required.

Private equity firm Accel-KKR acquired a majority stake in SugarCRM in 2018 and the company has remained privately held since.

It is strong for customization, deployment choice, and B2B account depth. It is weaker on ease of use, entry pricing, and service features.

What does SugarCRM do?

It combines Sugar Sell, Sugar Market, and Sugar Serve to manage leads, campaigns, and cases, with AI guidance drawn from CRM and ERP data.

What is the number 1 CRM in the world?

Salesforce holds the largest share of the CRM software market. SugarCRM competes with it on total cost of ownership rather than scale.

What does CRM stand for?

CRM stands for customer relationship management, the practice and the software used to manage every interaction a company has with customers.

What does CRM stand for at Starbucks?

It carries the same meaning: customer relationship management. Retailers use CRM tools to track loyalty data and personalize marketing to customers.

Who is the CEO of SugarCRM?

David Roberts has led SugarCRM as chief executive since 2019. Check the SugarCRM website for the current leadership page before citing this.

SugarCRM Inc., a software development company founded in 2004 in Cupertino, California and now headquartered there with global offices.

Is SugarCRM private or public?

SugarCRM is a private company. It is majority owned by Accel-KKR and does not trade on a public exchange.

Sales, marketing, and service teams inside mid to large organizations, often with ten users or many more spread across several departments.

Is sugar a CRM system?

Yes. Sugar is a full CRM system covering sales, marketing and service, available as a cloud service or an on-premises install.

What are the disadvantages of SugarCRM?

A ten user minimum, no free plan or free trial, a steep learning curve, and customer service tools that trail Zendesk and Salesforce Service Cloud.

What are the benefits of SugarCRM?

Deep customization for specific business needs, flexible deployment, strong ERP integration, and implementation cost roughly 42% lower than Salesforce.

Why does the Freshsales CRM website ask me to verify my browser before loading?

Freshworks runs a security check on your connection. It takes a few seconds, shows a verifying message, then a verification successful waiting notice before the site properly loads. The check simply confirms you are human. If the page fails to respond, refresh it and note the Ray ID shown on screen when you contact support.

Freshsales CRM vs SugarCRM 2026 — Don’t Buy Until You Read This

by Fahim Joharder | Last updated Sep 7, 2026

Winner

4.0

Freddy AI Lead Scoring
21-Day Free Trial
Phone, Email, Chat and SMS
Around 385 Integrations
Mobile App for iOS and Android
Kanban Pipeline Boards
Paid Plans from $9/user/month

TRY NOW

Runner Up

3.1

Sugar Sell, Market and Serve
Drag and Drop Workflows
REST and SOAP APIs
Cloud or On-Premises Hosting
Built for B2B Manufacturing
Ten User Minimum, No Free Plan
Paid Plans from $59/user/month

TRY NOW

⚡ Quick Verdict:

Pricing: Freshsales CRM starts at $9 per user per month. SugarCRM starts at $59 per user per month.
Best for: Freshsales suits small and medium sized businesses. SugarCRM suits manufacturing and distribution companies.
Key difference: Freddy AI scores leads inside a single platform. SugarCRM sells sales, marketing and service as separate products.
Our pick: Freshsales CRM for most teams. It costs less and has no ten user minimum.

The cheaper CRM here is not the weaker one.

Freshsales CRM costs $9 per user per month to start.

SugarCRM asks for $59 per user per month, with a ten user minimum.

That gap changes who each tool is really built for.

One is a fast CRM platform for growing sales teams.

The other is a deeply customizable system for complex B2B businesses.

Overview

This Freshsales CRM vs SugarCRM comparison covers pricing, core features, and ease of use.

Our sources include published specs, vendor documentation, and G2 and Capterra review data.

Our writer also spent hands-on time inside SugarCRM directly.

Notes on Freshsales come from documentation and public review platforms.

By the end, you will know which CRM software fits your business.

What is Freshsales CRM?

Freshsales CRM is a cloud-based customer relationship management tool from Freshworks.

It launched in 2016 as the second major product from the company.

The platform keeps contacts, deals, and sales activities in one place.

Freddy AI scores leads, predicts deal risk, and suggests the next best action.

Most buyers pick it for speed of setup and price.

Here is a closer look at how it works day to day.

Freshsales Freshworks CRM Review – Still Good?

🏆 Winner: Freshsales CRM

⭐ 4.0/5 | 💰 From $9/user/month

Freddy AI ranks your leads while you work. Phone, email, chat, and SMS sit in one inbox. Every plan includes a 21-day free trial.

TRY FRESHSALES NOW →

READ FULL REVIEW →

FRESHSALES TUTORIAL →

Freshsales CRM Pricing

Three paid tiers, all priced per user per month.

Plan	Price	Best For
Growth	$9/user/month	Small teams tracking their first pipeline
Pro	$39/user/month	Growing sales teams that need automation
Enterprise	$59/user/month	Larger teams needing audit logs and controls

Pricing verified September 2026.

Free trial: 21 days on every tier, with no credit card required to create a new account.

Money-back guarantee: Freshworks bills monthly or annually. Prices drop when billed annually, and monthly plans can be cancelled at renewal.

📌 Note: There is no user minimum. One rep can start on Growth for $9 per month, which is why so many small businesses land here first.

⚠️ Pricing conflict: Some sources list a free plan for up to 3 users, an $11 entry tier, and a $71 Enterprise tier. Our CSV records Growth at $9, Pro at $39, and Enterprise at $59. We use the CSV figures throughout. Check the pricing page before you buy, since a free version may not appear on every regional site.

Key Benefits of Freshsales CRM

Here is what you get for the money:

Freddy AI scoring: Freddy AI ranks leads by behaviour and profile. It also flags deals that look likely to stall.
One inbox for everything: Phone, email, chat, and SMS live inside the CRM. WhatsApp Business, Facebook Messenger, and LINE connect too.
Visual pipelines: Kanban boards show deal progress and where things get stuck. Drag a card to move a deal forward.
Full customer data timeline: Every touchpoint sits on one record. That 360-degree view feeds personalized marketing campaigns.
Reporting that ships ready: Around a dozen predefined sales reports come built in. Each one is customizable for forecasting revenue.
Works with the Freshworks suite: It links tightly to other Freshworks products such as Freshdesk and Freshmarketer. Google, Microsoft 365, Slack, and Zoom connect as well.
Support on every plan: 24/5 support by phone, chat, and email is included at all tiers, not just enterprise level plans.

What Our Team Noticed

Note: We have not had extended hands-on time with Freshsales CRM yet. Everything above comes from published documentation and user reviews. Capterra and G2 reviewers rate it around 4.5 out of 5, and the most repeated complaint is slow page loading rather than missing features.

Freshsales CRM Pros & Cons

✅ Pros

Growth plan starts at $9 per user per month with no user minimum
Freddy AI scores leads, predicts deal risks, and suggests next best actions
Phone, email, chat, and SMS are built into a unified inbox
21-day free trial on every tier with no credit card required
Mobile app for iOS and Android supports offline access and call logging

❌ Cons

Navigation feels cluttered and pages can load slowly
Around 385 integrations is fewer than older rivals offer
Deeper functionality trails HubSpot and Salesforce

What is SugarCRM?

SugarCRM is a CRM platform for sales, marketing and service teams.

It splits into three products: Sugar Sell, Sugar Market, and Sugar Serve.

Sugar Sell handles sales force automation, product management, and reporting.

Sugar Market covers marketing automation, social media, and SEO tools.

Sugar Serve adds smart case routing and a unified support console.

Its open source CRM heritage means you choose where your data lives.

The 2026 pitch is “Precision Selling”, which joins CRM and ERP data for guided selling.

SugarCRM

⭐ 3.1/5 | 💰 From $59/user/month

Built for B2B manufacturing, wholesale, and distribution. Shape it to specific business needs without code. Note the ten user minimum before you budget.

TRY SUGARCRM NOW →

READ FULL REVIEW →

SUGARCRM TUTORIAL →

SugarCRM Pricing

Three tiers, each billed annually and priced per user.

Plan	Price	Best For
Standard	$59/user/month	Core features and basic workflows
Advanced	$85/user/month	Advanced workflows and forecasting
Premier	$135/user/month	Enhanced support and complex account teams

Pricing verified September 2026.

Free trial: No free plan and no free trial on most tiers. You book a demo instead.

Money-back guarantee: None published. Contracts run annually, so total SugarCRM cost is committed up front.

📌 Note: There is a ten user minimum across all tiers. Ten users on Standard is $590 per month before any add ons, so the real entry cost is far above the sticker price.

⚠️ Pricing conflict: Other sources list a Sugar Professional tier at $52 per user and a Sugar Enterprise tier at $65 per user, plus Sugar Market at $1,000 per month for 10,000 contacts. Our CSV records Standard, Advanced, and Premier at $59, $85, and $135. We use the CSV figures in every table here. Confirm current CRM prices with sales before signing.

Try SugarCRM now

Key Benefits of SugarCRM

Where the higher price actually goes:

Customization without code: Drag and drop workflows, custom fields, and layouts are configured in the browser. Deeper module work still needs a developer.
SugarPredict: Domain-specific AI predicts conversion likelihood and surfaces the next best action inside the seller’s workflow.
Industry fit: Built around manufacturing, wholesale, and distribution. Account teams with layered relationships get the most value.
Deployment choice: On-premises, private cloud, or public cloud. That flexibility matters for regulated companies.
Global reach: Over 30 languages and multiple currencies are supported for businesses expanding abroad.
Open integration: REST APIs and SOAP APIs connect legacy systems that newer tools cannot reach.
Lower cost than Salesforce: Sugar puts setup cost roughly 42% below Salesforce, and total cost of ownership around 32% lower.

Try SugarCRM now