Tired of juggling multiple inboxes and feeling overwhelmed by customer queries?
Imagine a world where your team collaborates seamlessly and AI anticipates your customer’s needs.
Sound too good to be true?
But what if there’s a solution that integrates directly with your existing Gmail, offering smart automation and enhanced team collaboration?
Could Hiver be the AI-powered customer service platform that revolutionizes your support?
Let’s dive into this Hiver Review and explore its potential.
Hiver, an AI-powered platform integrated with Gmail, has helped teams reduce response times by up to 40% and handle 50% more emails without increasing headcount.
What is Hiver?
Hiver helps teams manage shared inboxes like support@ or info@.
Many companies rely on Hiver to deliver great customer service.
Hiver lets you create a system where everyone knows who is handling each email.
This makes it easier to work together.
Hiver allows for real-time teamwork.
This means your team can work on emails at the same time.
You can also see who is doing what.
This helps you deliver exceptional support that wins happy customers.
Hiver helps you deliver exceptional support that wins and retains customers.
It’s used by teams of all shapes and sizes globally, from Flexport to Harvard University and even Epic Games.
Hiver helps you provide support that wins and retains customers for life.
Who Created Hiver?
Hiver was created in 2011 by two smart people named Niraj Ranjan Rout and Nitesh Nandy.
They both went to a famous school in India called IIT Kharagpur.
They had an idea to make email easier for teams to use together.
They saw that many teams rely on email but it wasn’t built for working together well.
So, they wanted to create a tool to fix this.
Their vision was to make email a powerful way for businesses to talk to each other and their customers.
Now, many teams all over the world rely on hiver to deliver exceptional support.
Top Benefits of Hiver
Here are some cool things Hiver can do for your team:
- Manage Shared Inboxes Easily: Hiver helps your team handle group email accounts, like support@, without anyone missing emails or doing double work. It’s like having one organized inbox for everyone.
- Boost Teamwork in Real-Time: You can see when someone is replying to an email, so you don’t send the same answer twice. This real-time collaboration makes your team work together smoothly.
- Deliver Exceptional Support Faster: With Hiver, you can assign emails to the right person quickly and keep track of how things are going. This helps you deliver exceptional support to your customers without delay.
- Improve Customer Happiness: When you answer questions quickly and correctly, your customers will be happy. Hiver helps you provide support that wins and retains those happy customers.
- Get Insights to Make Things Better: Hiver gives you reports on how your team is doing. This helps you see what’s working well and what you can improve to deliver exceptional support that wins.
- Works with Gmail: If your team already uses Gmail, Hiver fits right in. You don’t need to learn a whole new email system to rely on hiver to deliver great service.
- Helps Businesses of All Sizes: From small shops to big companies like Flexport and even universities like Harvard University, Hiver can help different shapes and sizes globally manage their customer emails.
Best Features of Hiver
Hiver isn’t just a regular way to handle emails.
It’s packed with special tools designed to make talking to your customers super smooth and help your team work like a well-oiled machine.
Let’s explore some of the best things Hiver can do to help you rely on hiver to deliver exceptional support and deliver exceptional support that wins.
Omnichannel Inbox
Imagine having all your customer conversations in one place, no matter where they come from.
Hiver’s Omnichannel inbox does just that!
Whether customers email you, message you on social media, or chat with you on your website, you can see and reply to everything from a single inbox.
This makes it easy to keep track of all conversations and deliver exceptional support without switching between different tools.
Customer Portal
Think of a special online spot just for your customers.
Hiver’s customer portal lets them find answers to common questions on their own, check on their support requests, and see updates.
This means they get help quickly, even when your team is busy.
Plus, it frees up your team to focus on more complicated issues, helping you deliver exceptional support that wins and retains customers.
Collaboration
Working together is key to great customer service, and Hiver makes it easy.
The collaboration features let your team share emails, discuss issues privately right next to the conversation, and assign tasks to specific people.
This real-time teamwork ensures everyone is on the same page and helps you manage shared inboxes effectively to deliver exceptional support.
Workflow Automation
Wouldn’t it be great if some of the repetitive tasks just happened automatically?
Hiver’s workflow automation lets you set up rules to handle common actions, like automatically assigning certain emails to specific teams or sending automatic replies.
This saves time and makes sure things get done consistently, helping your team rely on hiver to deliver efficient service and manage shared inboxes smoothly.
Analytics
Knowing how your team is doing is super important.
Hiver’s analytics tools give you insights into things like how quickly your team is responding, how many requests they’re handling, and how happy your customers are.
This data helps you see what’s working well and where you can improve to deliver exceptional support that wins and retains customers for life.
Pricing
| Plan Name | Price | Key Features |
| Free | $0 | Multi-channel shared inboxes, basic collaboration tools, limited features |
| Lite | $29/month | Includes Free features, customer portal, basic automation, more shared inboxes |
| Growth | $29/month | Includes Lite features, unlimited users, team performance analytics, integrations |
| Pro | $49/month | Includes Growth features, chatbots, CSAT surveys, advanced analytics |
| Elite | Contact Sales | Includes Pro features, unlimited shared inboxes, skill-based routing, custom roles |
Pros and Cons
Understanding the good and bad points helps you decide if Hiver is the right fit.
Let’s explore what makes Hiver great and where it might fall short for some users.
Pros
Cons
Hiver Alternatives
While Hiver offers a strong set of features, other platforms cater to different needs.
Here are a few alternatives to consider:
- Zendesk: A popular platform known for its robust ticketing system and extensive features beyond just email. It’s a strong contender for businesses needing a comprehensive customer service solution with advanced automation and reporting.
- Intercom: Focuses on conversational customer engagement through in-app messaging, email, and more. It’s well-suited for businesses prioritizing proactive customer support and personalized communication.
- Front: Similar to Hiver, it centralizes communication channels into a shared inbox and offers strong collaboration features. It often appeals to teams that handle a high volume of external communications across various platforms.
- Help Scout: Known for its user-friendly interface and knowledge base features. It’s a good option for businesses that want an easy-to-use platform with a focus on self-service support.
- Freshdesk: Offers a wide range of features, including a ticketing system, knowledge base, and AI-powered capabilities, often at competitive pricing. It’s a versatile option for businesses of various sizes.
Personal Experience with Hiver
Our team at was struggling to keep up with the influx of customer emails.
We were missing important queries, and collaboration felt chaotic.
Implementing Hiver completely changed the game for us.
We needed a way to manage shared inboxes effectively and deliver exceptional support without increasing our workload.
Hiver proved to be the solution we were looking for.
Here’s how Hiver helped us:
- Organized our Inbox: The shared inboxes feature allowed us to finally have a clear view of all incoming customer emails in one place. No more missed emails or confusion about who was handling what.
- Improved Teamwork: The collaboration tools, like internal notes and the ability to assign conversations, made it easy for us to work together seamlessly in real-time without stepping on each other’s toes.
- Faster Response Times: With clear assignments and everyone on the same page, our response times improved significantly. We could deliver exceptional support much faster.
- Increased customer satisfaction: By being more organized and responsive, we saw a noticeable increase in customer satisfaction. We were able to deliver exceptional support that wins and retains customers.
- Streamlined Processes: The workflow automation features helped us automate repetitive tasks like assigning certain types of emails, freeing up our time to focus on more complex issues.
- Valuable Insights: The analytics provided us with data on our team’s performance, allowing us to identify areas for improvement and ensure we continued to deliver exceptional support that wins.
Overall, Hiver became an indispensable tool for our customer service operations.
We could finally rely on hiver to deliver exceptional support consistently and efficiently.
Final Thoughts
So, we looked closely at Hiver.
It’s a tool that helps teams handle customer emails better.
It keeps things tidy in your inbox and makes it easier to work together.
You can see who is doing what, and this helps you answer customers faster.
Happy customers are more likely to stick around.
Hiver has some cool features like helping customers find their own answers and automating some tasks.
It even gives you information to see how your team is doing.
If your team struggles with lots of emails and wants to make customers happy, Hiver could be a good choice. It helps you deliver exceptional support that wins and retains customers.
Ready to see if Hiver can make your customer service awesome?
Explore Hiver’s website for a free trial and see the difference it can make for your team!
Frequently Asked Questions
What exactly does Hiver do?
Hiver is a tool that helps teams manage customer conversations that come into shared inboxes like support@ or sales@. It lets you see who is working on what email, talk to your team privately about customer issues, and keep everything organized in one place. This helps your team deliver exceptional support and work together better to keep customers happy. Many businesses rely on hiver to deliver this organized support.
Does Hiver only work with Gmail?
Yes, Hiver is built to work directly with your Gmail account. It integrates seamlessly, so your team doesn’t need to learn a new email system. You can manage shared inboxes and use all of Hiver’s features right from your familiar Gmail interface. This makes it easy to start using and helps you quickly deliver exceptional support that wins.
Can Hiver help my team work together better?
Absolutely! Hiver has several collaboration features. You can assign emails to team members, add private notes for internal discussions, and see in real-time who is viewing or replying to an email. This makes teamwork smoother and helps everyone stay on the same page, ensuring you deliver exceptional support.
Is Hiver suitable for small businesses?
Yes, Hiver can be a great fit for small businesses as well as larger ones. Its different pricing plans cater to various team sizes and needs. Even smaller teams can benefit from the organized shared inboxes and collaboration features to deliver exceptional support efficiently and retain customers for life.
Does Hiver offer any way to see how our support team is performing?
Yes, Hiver provides analytics that show you how your team is doing. You can see things like response times, the number of resolved conversations, and team workload. These insights help you understand your team’s performance and identify areas where you can improve to deliver exceptional support that wins.
