HubSpot vs Freshsales CRM: Which is The Best in 2025?

Picking a CRM is tough, right?

You’re looking at HubSpot vs Freshsales CRM, and honestly, it’s a bit of a maze. 

Imagine choosing the wrong one.

You waste time and money and maybe even lose customers. 

We’ll break down HubSpot vs Freshsales CRM in simple terms so you can see what fits your needs best. 

Let’s find the CRM that makes your life easier.

Overview

We’ve rolled up our sleeves and put both HubSpot and Freshsales CRM through their paces.

Our team explored real-world scenarios, testing features, usability, and support to give you a clear, hands-on comparison.

What is HubSpot?

So, you’re looking at HubSpot. What’s it all about?

Think of it as an all-in-one place for your business.

It helps with sales, marketing, and customer service. Basically, it’s designed to grow your company.

Key Benefits

HubSpot shines with its all-in-one approach and robust free plan. Here’s what makes it stand out:

• Free CRM: Yes, you read that right! HubSpot offers a completely free CRM with unlimited users and up to 1 million contacts.
• Marketing Automation: Automate your marketing tasks, like email campaigns & social media posting, to save time & boost efficiency.
• Sales Pipeline Management: Visualize and track your sales process, making it easier to identify bottlenecks & close deals faster.
• Extensive Integrations: Connect HubSpot with over 1,000 popular business tools to streamline your workflows.

Pricing

HubSpot prefers a variety of pricing plans to suit different needs and budgets:

• Free Tools: $0/month
• Marketing Hub Starter: $15/month
• Starter Customer Platform: Starts at $15/month
• Marketing Hub Professional: Starts at $800/month

What is Freshsales CRM?

Now, let’s talk about Freshsales CRM. It’s built for sales teams.

Think of it as your sales sidekick.

It helps you close deals faster. It also keeps track of your customers.

Key Benefits

• Intuitive Interface: Get up and running in minutes; no tech skills required.
• Visual Sales Pipeline: See precisely where your deals stand at a glance.
• Built-in Phone and Email: Connect with customers directly within the platform.
• AI-Powered Insights: Get intelligent recommendations to close more deals.

Pricing

Freshsales CRM offers four pricing tiers:

• Growth ($9/user/month): Adds features like visual sales pipelines, email marketing, and basic reporting.
• Pro ($39/user/month): Unlocks advanced features like AI-powered insights, multiple sales pipelines, and time-based automation.
• Enterprise ($59/user/month): For large teams needing custom reporting, dedicated account management, and advanced security features.

Feature Comparison

Let’s dive into the nitty-gritty.

We’re comparing key features to help you see where each CRM solution shines.

See how HubSpot vs Freshsales CRM stacks up.

Sales Automation

• HubSpot CRM:
  • HubSpot offers powerful sales automation through its Sales Hub.
  • Workflow automation streamlines repetitive tasks, freeing up sales reps.
  • Advanced sequencing and deal pipelines enhance the sales process.
• Freshsales CRM:
  • Freshsales provides AI-driven automation for lead scoring and task assignment.
  • Automated alerts and reminders support a smooth sales process.
  • Freshsales vs hubspot has a more simple setup for basic sales automation.

Marketing Automation Tools

• HubSpot CRM:
  • Robust marketing automation tools are a core strength that is integrated with the sales hub.
  • Email marketing, social media management, and landing page creation are seamless.
  • Hubspot offers a very large range of marketing tools.
• Freshsales CRM:
  • Offers basic email marketing and lead nurturing, but less extensive than HubSpot CRM.
  • Compared to Freshsales, Hubspot has a much larger marketing automation feature set.
  • Freshworks provides some marketing integration.

Customer Support

• HubSpot CRM:
  • Extensive support resources, including knowledge bases, community forums, and live chat.
  • Premium support is available with higher-tier pricing plans.
  • Hubspot vs Freshsales has a very large support network.
• Freshsales CRM:
  • Offers 24/7 support via email, phone, and live chat.
  • Onboarding assistance is provided to new users.
  • Freshsales and Hubspot both have decent support.

Analytics and Reporting

• HubSpot CRM:
  • Provides in-depth analytics and customizable reports for sales and marketing.
  • Dashboards offer clear insights into performance metrics.
  • Hubspot crm has very powerful analytics.
• Freshsales CRM:
  • Offers standard reporting features and dashboards for sales performance.
  • AI-powered insights provide lead scoring and trend analysis.
  • Freshsales vs hubspot has a more simple analytics layout.

User Interface and Intuitive Design

• HubSpot CRM:
  • It is comprehensive but can feel overwhelming due to its extensive features.
  • Offers a clean and organized layout but requires a learning curve.
• Freshsales CRM:
  • Known for its intuitive and user-friendly interface.
  • Easy navigation and quick setup enhance user experience.
  • Freshsales vs Hubspot: Freshsales is often noted as easier to learn.

Sales Enablement

• HubSpot CRM:
  • Robust sales enablement with tools for content sharing, meeting scheduling, and document management.
  • Helps sales teams to stay aligned with marketing messaging.
• Freshsales CRM:
  • Provides tools for deal tracking and communication but is less focused on comprehensive enablement.
  • Focuses more on the core sales cycle.

What to Look For When Choosing CRM Software?

• Scalability: Can it grow with your business?
• Integration: Does it connect with your existing tools?
• Customization: Can you tailor it to your specific needs?
• User Training: How easy is it to onboard your team?
• Mobile Access: Is it accessible on the go?
• Security: How secure is your customer data?
• Vendor Support: Is the vendor reliable and responsive?
• Reporting Capabilities: Does it provide the data you need?
• Automation Features: How much can it automate?
• Budget Alignment: Does it fit your financial plan?
• Customer Reviews: What are other users saying?
• Industry Specificity: Does it cater to your industry’s needs?

Final Verdict (Our Pick)

So, which one wins? It depends on your needs.

For many small to medium businesses, Freshsales offers a great balance.

It’s easy to use and won’t break the bank.

If you want a powerful CRM platform with lots of marketing tools, HubSpot is strong.

But it can get pricey. Freshsales has a good free plan to start.

If you need simple customer relationship management, Freshsales is a solid choice.

We’ve tested both, and we get it. Picking a CRM is tough.

We hope this helps you choose what’s best for you.

Frequently Asked Questions