Tired of IT support that feels reactive and puts you behind?
LogMeIn Resolve promises a proactive approach, empowering you to take control.
But in 2025, does it truly deliver?
Can this platform streamline your support workflows and boost efficiency?
This LogMeIn Resolve review dives deep into its features to help you decide if it’s the right solution for you.
Ready to streamline your IT support? 85% of users report improved efficiency with LogMeIn Resolve. With plans starting at just $29 per month, you can experience the power of unified remote access and support.
What is LogMeIn Resolve?
Have you ever needed help with your computer or phone?
LogMeIn Resolve is a type of software that lets someone far away help you fix problems on your device.
It’s like having a tech friend who can help you from anywhere!
This app helps businesses support their workers or customers when they have tech issues.
Instead of going to someone’s office.
The expert can connect to their computer or phone using LogMeIn Resolve.
This saves time and makes it easier to get help.
You might also hear it called GoTo Resolve, which is the same thing!
Who Created LogMeIn Resolve?
LogMeIn Resolve is now under the GoTo.
Its roots go back to 2003 with the founding of 3 am Labs in Budapest.
Over the years, 3 am Labs became LogMeIn, Inc. in 2017.
It joined forces with Citrix’s GoTo products. In 2022.
The company rebranded as GoTo, bringing LogMeIn Resolve under its umbrella.
Continuing the original vision of easy and secure remote support.
Top Benefits of LogMeIn Resolve
Here are some cool things LogMeIn Resolve can do for you and your team:
- Helps your support team work better: It gives your support agent the tools they need to fix problems for people, making everyone happier quickly.
- Saves you money with flexible pricing: The pricing options can fit different business sizes, so you don’t have to pay for more than you need.
- Let’s you help computers even when no one is there: The unattended access feature means your team can fix issues or do updates even if the user isn’t at their computer.
- Keeps track of all your help requests: Every problem reported becomes a ticket, so nothing gets missed, and you can see how well your support team is doing.
- Makes working together easier: If one agent needs help, they can easily bring in another team member to solve tough problems faster.
- Fix problems faster: With tools like remote control and screen sharing, your agent can see exactly what’s wrong and fix it quickly, reducing downtime.
- Keep things safe and secure: LogMeIn Resolve uses strong security measures to protect your data and your customers’ information during support sessions.
- Works on different kinds of devices: Whether it’s a computer, phone, or tablet, your support team can likely connect to the device and help.
Best Features
LogMeIn Resolve, formerly known as GoTo Resolve.
Has some really cool tools built right in.
It’s like having a super-powered toolbox for your IT helpdesk team.
Let’s check out some of the best things it can do:
1. Remote Execution
Imagine being able to run commands on a computer far away without even needing someone to click anything.
With Remote Execution, your IT team can automate tasks.
Install software or run scripts on any endpoint or desktop from their console.
This saves a lot of time and makes it easy to use and manage many computers at once.
2. Built-in Antivirus
Keeping computers safe is super important.
LogMeIn Resolve includes built-in antivirus protection for your endpoints.
This helps protect against malicious programs and keeps your systems running smoothly.
It’s like having a security guard always watching over your devices.
3. Onboarding Center
Getting started with new software can sometimes be tricky.
The Onboarding Center in LogMeIn Resolve makes it easy to use from the very beginning.
It guides new agents and MSPs through the setup process.
Helping them learn how to deploy and use all the features quickly.
4. Powerful Integrations
LogMeIn Resolve plays well with other tools you might already be using.
It has integrations with popular helpdesk systems and other business software.
This all-in-one approach means you can connect everything.
Resulting in a smoother workflow and making it easier to troubleshoot issues.
5. Software Assets
Keeping track of all the software on every computer can be a headache.
LogMeIn Resolve helps you manage your software assets.
You can see what software is installed on each desktop and mobile device.
Helping with compliance and making sure everything is up to date.
This feature helps MSPs and IT teams stay organized.
Pricing
| Plan Name | Features | Monthly Cost |
| Remote Access | Unattended Remote Access | $23 |
| Remote Support plus | Unlimited Remote Support | $44 |
| Standard Endpoint Management | Device Monitoring & Alerts | $57 |
| Premium Endpoint Management | Patch Management | Custom |
Pros and Cons
Pros
Cons
Alternatives to LogMeIn Resolve
LogMeIn Resolve offers a robust set of features.
Other excellent options are available, depending on your specific needs and budget.
Here are a few notable alternatives:
- TeamViewer: Known for its ease of use and broad compatibility across different operating systems and mobile devices.
- AnyDesk: Praised for its speed and low latency during remote sessions, making it a strong contender for tasks requiring responsive remote control.
- ConnectWise Control (formerly ScreenConnect): A powerful and highly customizable remote support.
- Zoho Assist offers a comprehensive suite of remote support and remote access features, with a focus on integration with the Zoho ecosystem and affordable pricing plans.
- RemotePC provides a straightforward and budget-friendly remote access solution.
Personal Experience with LogMeIn Resolve
Our tech support team recently implemented LogMeIn Resolve, and it has noticeably improved our daily operations.
The transition was smooth, thanks to the intuitive onboarding center.
Here’s a breakdown of our positive experience with some key features:
- Seamless Remote Access: The ability to remotely access both desktop and Android devices through the mobile app has been a game-changer for our on-the-go support needs.
- Enhanced Security with Zero Trust: The zero-trust security framework gives us peace of mind, knowing that connections are secure and verified at every step.
- Streamlined Task Management: The remote execution feature allows us to run scripts and automate routine tasks, freeing up our team to focus on more complex issues.
- Improved Visibility with Software Assets: Gaining clear visibility into our software assets has helped us with compliance and proactive maintenance.
- Efficient Issue Resolution: The integrated helpdesk features and robust remote control tools have significantly reduced our ticket resolution times.
- Proactive Monitoring with RMM: The RMM (Remote Monitoring and Management) capabilities allow us to identify and address potential issues before they impact users.
Final Thoughts
So, should you get LogMeIn Resolve?
If you’re looking for a way to simplify your IT support and manage computers and phones from one place.
It has cool features like a remote control, security tools.
And ways to keep track of everything.
While the pricing might be something to think about.
The time and hassle it can save your team could make it a smart choice.
Ready to take control of your IT support?
Explore LogMeIn Resolve today and see how it can make your tech life easier!
Frequently Asked Questions
What exactly does LogMeIn Resolve do?
LogMeIn Resolve is software that allows IT support teams to remotely access and resolve problems on computers, mobile devices, and other endpoints. It also includes tools for managing support tickets and automating tasks.
How much does LogMeIn Resolve cost?
The pricing for LogMeIn Resolve varies depending on the number of agents and the specific features you need. They offer different plans to fit various business sizes and requirements. It’s best to check their website for the latest pricing details.
Is LogMeIn Resolve easy to use?
Yes, LogMeIn Resolve is generally considered easy to use, with an intuitive interface and an onboarding center to help new users get started. Its goal is to simplify IT support workflows for both technicians and end-users.
Can LogMeIn Resolve work on mobile devices?
Absolutely! LogMeIn Resolve offers a mobile app that allows support agents to connect to and troubleshoot issues on Android devices and other mobile endpoints, providing support on the go.
Is LogMeIn Resolve secure?
Yes, security is a top priority. LogMeIn Resolve employs a zero-trust security model and includes features like antivirus to protect your devices and data during remote support sessions, ensuring compliance and peace of mind.
