Are you tired of juggling personal and business calls? It’s a headache, right?
Missing important calls, looking unprofessional – it hurts your business.
Imagine a phone system that’s easy, affordable, and keeps you connected.
That’s where OpenPhone comes in.
Let’s see if this openphone review truly lives up to the hype and if it’s the right fit for your business.
“Experience crystal-clear communication with OpenPhone, utilizing approximately 0.5 MB of data per call minute. Discover advanced features like shared phone numbers today.
What is OpenPhone?
OpenPhone is a business phone system you can use.
It helps small businesses handle calls and texts better.
You get a virtual phone number, even a toll-free number.
You can create a professional phone setup without needing extra phones.
Think of it as a better Google Voice.
With OpenPhone, team members can share phone numbers.
These shared numbers make it easy to work together. It’s collaborative.
You can also send sms messages to customers. You can even port your old number over.
OpenPhone helps you manage customer relationships. It has features to control your call flow.
You can even try a free trial and call and text us in Canada.
Who Created OpenPhone?
OpenPhone was created by Daryna Kulya and Mahyar Raissi.
They wanted to build a modern business phone system for startups and small businesses.
Their vision focused on easy-to-use tools that improve communication.
They wanted to create a system that was more flexible than traditional phone services.
The goal was to help businesses stay connected and efficient.
Top Benefits of OpenPhone
- Virtual Phone Numbers: Get a basic local or toll-free number without extra hardware. This allows you to appear professional no matter where you are.
- Shared Numbers: Share phone numbers with your team to collaborate. This will make it easy to handle customer inquiries and stay organized.
- SMS and MMS Messaging: Send and receive text messages, including pictures and videos. This helps you communicate quickly and efficiently with customers.
- Call Recording and Transcription: Record essential calls and get automatic transcriptions. This helps you keep track of conversations and improve customer service.
- Integrations: Connect OpenPhone with Slack, HubSpot, and Zapier tools. This streamlines your workflow and keeps all your data in one place.
- Call Flow Management: Customize how your calls are routed to ensure customers reach the right person quickly and efficiently.
- Cost-Effective: OpenPhone offers affordable plans for businesses of all sizes, eliminating the need for expensive traditional phone systems.
- Easy to use: OpenPhone is designed to be user-friendly. This means you can get started quickly and easily without technical expertise.
- Team Collaboration: OpenPhone allows team members to share inboxes, assign conversations, and leave internal notes, promoting teamwork.
Best Features of OpenPhone
OpenPhone stands out with its blend of ease and powerful tools.
It’s designed to make communication smooth for startups and growing businesses.
Forget clunky systems; OpenPhone brings modern features to your fingertips.
Let’s dive into some of the best.
1. Phone Numbers
OpenPhone lets you get new us and Canadian phone numbers or keep your existing phone number.
This VoIP system means you can use it on any device. You can even get a toll-free number.
You can set business hours and manage caller ID to keep things professional.
This flexibility is excellent for any business.
2. Auto Replies
Save time with auto replies. Set up messages for when you’re away or after business hours.
This feature keeps your customers informed and improves customer satisfaction.
You can personalize messages for different situations.
It’s like having an assistant handle simple messages.
3. Trust Center
OpenPhone’s Trust Center helps you manage spam and unwanted calls.
It filters outbound and inbound customer calls so you only get fundamental interactions.
This helps you focus on meaningful conversations. It also helps to keep your information safe.
4. Manage Contact Settings
Keep your contacts organized with OpenPhone.
You can add notes, tags, and custom fields to each contact.
This helps you remember details and personalize interactions.
It also allows for easy crm integration. You can easily manage how your mobile app displays contacts.
5. Call Summaries & Transcripts
After each call, OpenPhone creates a summary and transcript.
This helps you remember key details without taking notes.
You can search transcripts for keywords. This feature is excellent for training and improving call routing.
You can even set up IVR options. You can open the phone for free to try this feature.
Pricing
OpenPhone offers tiered pricing plans to suit various business needs.
Here’s a breakdown:
| Plan | Price | Features |
| Starter | $15/per user/per month | one new local or toll-free phone number per user, Openphone API. |
| Business | $23/per user/per month | Group calling, Custom ring offers, Auto call recording. |
| Scale | $35/per user/per month | Group calling, Custom ring offers, and Auto call recording. |
Pros and Cons
Understanding good and evil helps you decide.
Let’s break down OpenPhone’s strengths and weaknesses.
Pros
Cons
Alternatives of OpenPhone
- Google Voice: A free or low-cost option for basic business phone needs. It has a simple setup but fewer advanced features than OpenPhone.
- RingCentral: A comprehensive business communication platform. It offers many features, including video conferencing, but it can be pricier.
- Grasshopper Focuses on virtual phone numbers and call forwarding. It is suitable for solo entrepreneurs but lacks some team collaboration tools.
- Nexprovides a full suite of business communication tools, including integration. It is strong for businesses but may be overkill for small teams.
Personal Experience with OpenPhone
Our team needed a better way to handle customer calls and texts.
We tested OpenPhone for a month. It streamlined our communication. Here’s how:
- Shared Numbers: We used shared numbers for customer support. This allowed multiple team members to respond quickly.
- Call Recordings: Call recordings helped us improve training and review customer interactions.
- Integrations: Connecting OpenPhone with our CRM saved us time. It kept customer data in one place.
- SMS Messaging: SMS messaging improved our response time to customer inquiries.
- Call Routing: The call routing feature ensured that customers reached the correct departments efficiently.
Final Thoughts
OpenPhone is a strong choice for small businesses.
It makes calls and texts effortless. Its features help teams work together.
You get shared numbers and call recordings. Integrations save time.
The cost is fair. If your team needs a modern phone system, OpenPhone is worth a try.
It’s user-friendly. However, consider if you need advanced features or have a strong internet connection.
Ready to simplify your business calls?
Start your free OpenPhone trial today and see the difference.
Frequently Asked Questions
Can I keep my existing phone number with OpenPhone?
Yes, you can. OpenPhone allows you to port your very existing phone number, so you don’t have to change it when you switch. The process is usually straightforward, and you can keep your current number and use OpenPhone’s features.
Does OpenPhone work outside of the US and Canada?
OpenPhone is primarily designed for us and Canadian numbers. However, you can use the mobile app from anywhere with an internet connection. You can make and receive calls. However, the actual phone numbers are mainly for the US and Canada.
How easy is it to integrate OpenPhone with other tools?
OpenPhone offers many integration options. Connecting to CRM or other business apps is straightforward, and you can often link them with a few clicks. This makes it easy to keep all your data in one place, and you can integrate it with many tools.
Can multiple team members use the same OpenPhone number?
Yes, OpenPhone offers shared numbers. This means multiple team members can use the same number. It’s great for customer support or shared inboxes. This feature helps teams work together and respond faster. It helps with collaborative work.
Is there a free trial for OpenPhone?
Yes, OpenPhone offers a free trial. This lets you try the features before you pay. You can test calls and texts and see if it fits your needs. It’s a good way to see if OpenPhone is worth it for your business. You can open the phone for free to try it.
