Choosing the right CRM can feel like picking out a new car. Overwhelmed by options?
You’re not alone. With so many CRMs, it can be challenging to know which one is the perfect fit for your sales team.
In this head-to-head matchup, we’re diving deep into two popular choices: Pipedrive Vs Close.
By the end of this post, you’ll know exactly which is the correct set of wheels to drive your sales to new heights.
Overview
We’ve spent weeks testing Pipedrive and Close to give you the most accurate comparison.
Our team dove deep into the features, explored the interface, and even ran mock sales scenarios to see how each CRM performed.
This hands-on experience led to our detailed breakdown below.
Want a CRM that’s easy to use and helps you close more deals? Start your free Pipedrive today!
Pricing: It has a free trial. The premium plan starts at $14/month.
Key Features:
- Visual sales pipelines
- Customizable reports
- Mobile app
Start your trial and experience the CRM that’s helped thousands of businesses boost their sales.
Pricing: It has a free trial. The premium plan starts at $35/month.
Key Features:
- Built-in calling
- Email sequences
- Advanced Reporting
What is Pipedrive?
Ever wish managing your sales was as easy as organizing your emails?
That’s the idea behind Pipedrive. It’s a CRM designed to be simple and visual.
Think of it as a Kanban board for your sales process. On it, you can easily see where each deal stands and what needs to happen next.
No more getting lost in spreadsheets or forgetting to follow up.
Pipedrive keeps everything organized so you can focus on selling.
Also, explore our favorite Pipedrive alternatives…
Our Take
Pipedrive is a solid choice for sales-focused businesses. It’s user friendly, visually appealing, & packed with helpful features. The only reason it doesn’t get a perfect 10 is that the lower-priced plans have some limitations.
Key Benefits
- Laser focus on sales: Pipedrive is built to help you close more deals.
- Visual pipeline management: See exactly where each deal stands.
- Powerful automation: Automate tasks like sending emails and scheduling appointments.
- 24/7 support: Get help whenever you need it.
Pricing
- Essential: $14/user/month.
- Advanced: $24/user/month.
- Professional: $49/user/month.
- Power: $59/user/month.
- Enterprise: $79/user/month.
Pros
Cons
What is Close CRM
Want a CRM built for action? Check out Close. It’s designed to help you close more deals faster.
Close combines CRM features with built-in calling and email.
‘This means you can manage your entire sales process from one place.
No more switching between apps. Close is all about efficiency and speed. It’s perfect for sales teams that want to increase their productivity.
Also, explore our favorite Close CRM alternatives…
Our Take
Close the deal with Close CRM! Start your 14-day free trial and experience the CRM that’s helped thousands of businesses boost their sales.
Key Benefits
- Built-in calling: Make and receive calls directly within Close.
- Powerful email sequences: Automate your outreach and follow-up.
- Advanced reporting: Track your progress and identify areas for improvement.
- Sales automation: Streamline repetitive tasks and save time.
- Dedicated support: Get help from their expert team when you need it.
Pricing
- Essentials: $35/seat/month.
- Growth: $99/seat/month.
- Scale: $139/seat/month.
Pros
Cons
Feature Comparison
We’ll compare nine essential features to help you decide which system offers the best functionality for your business.
1. Pipeline Management
- Pipedrive: Highly visual and user-friendly interface. Easy to create and organize the sales pipeline. Helps teams spend less time wondering what to do next.
- Close: Strong pipeline management tools but less visual than Pipedrive. More sales focused on quick action rather than the visual flow.
2. Built-in Communication Tools
- Pipedrive: Excellent for integrating with other apps for phone and messaging. It lacks a native, built-in calling system.
- Close: Key strength is its native features. It includes a power dialer and integrated call recording. Superior for high-volume communication.
3. Sales and Workflow Automation
- Pipedrive: Provides solid sales automation for basic workflows, like moving deals or scheduling follow-ups. Automation features are simple to set up.
- Close: Offers deep automation features, especially for email sequences. Automates routine communication and data logging, directly improving sales performance.
4. Reporting and Sales Performance
- Pipedrive: Good basic reports on sales performance. Getting the most advanced reporting requires you to upgrade to premium tiers.
- Close: Delivers excellent advanced reporting and analytics out of the box. Provides powerful insights to drive sales performance.
5. User Interface and Experience
- Pipedrive: The user interface is clean, visual, and extremely user-friendly, making the learning curve short.
- Close: The user interface is dense and efficient, prioritizing functionality. It is powerful for heavy users but can feel complex initially.
6. Suitability for Small Businesses
- Pipedrive: Great for small businesses and startups due to its lower entry cost and simple setup. High value for the price.
- Close: Better suited for established small businesses or scaling teams that need advanced built-in communication tools, despite the higher price.
7. Core Design Philosophy
- Pipedrive: Highly focused on the sales pipeline process. It is a task-oriented system that guides reps to the next action.
- Close: Extremely sales-focused. Its functionality is built around maximizing activity and speed to close deals fast.
8. Contact Management System
- Pipedrive: An Effective system for tracking contacts and organizations, linking them clearly to deals.
- Close: Manages contacts very well. It automatically logs all phone and email interactions, creating a detailed communication history.
9. Data Security and Reliability
- Pipedrive: Provides standard security. Advanced security and compliance features often require an upgrade.
- Close: Offers robust security features. The reliable system is built for handling high-volume, sensitive customer data.
What to Look For When Choosing a CRM Platform?
- Your specific needs: Consider your sales process, team size, and budget. What features are essential for your business?
- Ease of use: Choose a CRM that’s easy to learn and use. You don’t want to waste time struggling with a complex interface.
- Scalability: Consider whether the CRM can grow with your business. Will it still meet your needs as your team expands?
- Customer support: Make sure the CRM provider offers reliable customer support if you need help.
- Mobile access: If your sales team is often on the go, choose a CRM with a mobile app that allows them to access data and manage deals from anywhere.
- Trial period: Take advantage of free trials to test different CRMs before committing to a purchase.
- Customization options: Can you customize the CRM to fit your workflow and sales process?
- Reporting and analytics: How robust are the reporting features? Can you track the metrics that matter most to your business?
- Integrations: Does the CRM integrate with your other tools, such as email marketing platforms, accounting software, and marketing automation tools?
- Security: How secure is your data within the CRM? Look for features like data encryption and two-factor authentication.
- User reviews: Read reviews from other users to get a sense of their experiences with the CRM.
Final Verdict
So, which CRM comes out on top? For us, it’s Close. Why? Because it simply has more features.
Close gives you everything you need to manage your sales, all in one place.
You get a built-in predictive dialer, powerful email sequences, and detailed reports. You can customize it with custom fields to fit your needs.
While Pipedrive is a great option, especially if you want a free plan, Close offers more functionality.
It integrates with other apps, so you can connect it to the tools you already use.
We’ve spent weeks testing these CRMs, and Close consistently impressed us. If you want to boost your sales, check out Close’s site. You can even try it for free!
More of Pipedrive
Here’s a comparison of Pipedrive against other CRM software:
- Pipedrive vs Keap: Pipedrive excels in visual sales pipeline management, while Keap specializes in robust marketing automation, lead scoring, and advanced email sequences.
- Pipedrive vs GoHighLevel: GoHighLevel is an all-in-one marketing and sales platform for agencies. Pipedrive is a sales-focused CRM for managing deals and pipelines.
- Pipedrive vs ActiveCampaign: Pipedrive is a sales-centric CRM with intuitive pipeline visualization, while ActiveCampaign prioritizes marketing automation and customer journey building.
- Pipedrive vs HubSpot: Pipedrive is a more focused sales CRM known for simplicity, while HubSpot offers a comprehensive suite of marketing, sales, and service tools, being more complex.
- Pipedrive vs ClickFunnels: Pipedrive is a sales pipeline CRM, while ClickFunnels primarily focuses on building sales funnels and landing pages, with basic CRM aspects.
- Pipedrive vs Folk: Pipedrive is strong in sales pipeline management, whereas Folk emphasizes simple contact organization and relationship building for smaller teams.
- Pipedrive vs Instantly: Pipedrive focuses on sales deal management, while Instantly specializes in cold email outreach, lead finding, and email automation.
- Pipedrive vs ClickUp: Pipedrive is a dedicated sales CRM that is excellent for pipeline tracking. ClickUp is a versatile work management platform that can also be used as a CRM and offers broader project management.
- Pipedrive vs Monday CRM: Pipedrive is a sales-focused CRM with visual pipelines, whereas Monday CRM is a highly customizable work OS that can be configured for CRM purposes and emphasizes workflow management.
- Pipedrive vs Capsule CRM: Pipedrive focuses on visual sales pipeline management, while Capsule CRM is a simpler, growth-oriented CRM for managing contacts and relationships, often for smaller businesses.
- Pipedrive vs Insightly: Pipedrive specializes in sales pipeline visualization, while Insightly offers a broader CRM solution with project management, marketing automation, and more robust reporting.
- Pipedrive vs Freshsales: Pipedrive offers deep sales pipeline visualization, while Freshsales CRM provides a more complete solution with built-in phone, AI tools, and integrated marketing features.
- Pipedrive vs Salesforce: Pipedrive is user-friendly and sales-focused for SMBs, whereas Salesforce is a highly customizable, enterprise-level CRM with extensive features across sales, service, and marketing.
- Pipedrive vs Zendesk: Pipedrive emphasizes visual sales pipeline management and automation, while Zendesk primarily focuses on customer service and support. It also offers CRM capabilities with built-in communication tools.
More of Close CRM
Here’s a brief comparison of Close CRM with these software solutions:
- Close CRM vs Pipedrive: Close CRM emphasizes robust communication tools and automation for inside sales. At the same time, Pipedrive is known for its intuitive visual sales pipeline management for small to medium businesses.
- Close CRM vs Keap: Close CRM is a sales-focused CRM with built-in calling and email sequences, whereas Keap offers more comprehensive marketing automation and e-commerce integrations.
- Close CRM vs ActiveCampaign: Close CRM excels in streamlined sales processes and communication tools, while ActiveCampaign provides more extensive marketing automation, advanced segmentation, and detailed customer journey tracking.
- Close CRM vs HubSpot: Close CRM is designed for sales teams and prioritizes built-in calling and rapid deal closing, while HubSpot offers a broader suite that encompasses marketing, sales, and customer service.
- Close CRM vs Clickfunnels: Close CRM is a sales-oriented CRM for managing leads and deals; ClickFunnels is a specialized tool for building sales funnels and optimizing conversions.
- Close CRM vs Folk: Close CRM is a sales-focused CRM with robust sales automation and built-in communication, while Folk offers flexible, collaborative contact management with a focus on organization and simple outreach.
- Close CRM vs Instantly: Close CRM provides a comprehensive sales CRM with integrated calling and broader sales automation, while Instantly specializes in high-volume cold email outreach and deliverability.
- Close CRM vs Clickup: Close CRM is a dedicated sales CRM for pipeline management and communication, whereas ClickUp is a versatile work operating system with project management, task organization, and customizable CRM capabilities.
- Close CRM vs Monday CRM: Close CRM is a specialized sales CRM with advanced automation for closing deals. Monday CRM is a visual work OS offering customizable workflows for various business functions, including sales.
- Close CRM vs Capsule CRM: Close CRM offers robust sales automation and built-in communication for dedicated sales teams. Capsule CRM is a simpler, more affordable contact manager primarily for basic relationship tracking.
- Close CRM vs Insightly: Close CRM is mainly a sales-focused CRM with strong communication tools. At the same time, Insightly offers a broader CRM solution that includes robust project management and more extensive integrations.
- Close CRM vs Freshsales CRM: Close CRM emphasizes sales efficiency with built-in communication and automation. Freshsales CRM provides a comprehensive solution with advanced sales automation and in-depth reporting.
- Close CRM vs Salesforce: Close CRM is a sales engagement platform for SMBs with integrated calling and email, while Salesforce is an extensive, highly customizable enterprise-level CRM with broad sales, marketing, and service capabilities.
- Close CRM vs Zendesk: Close CRM is specifically built for sales teams and has robust calling and email features. At the same time, Zendesk is primarily a customer service platform focused on ticketing and support management.
Frequently Asked Questions
Is Pipedrive or Close better for beginners?
Pipedrive is generally easier to learn and use, making it a good choice for beginners. Its interface is more intuitive and user-friendly. Close has a steeper learning curve but offers more advanced features.
Can I use Pipedrive or Close for free?
Pipedrive offers a 14-day free trial, but no free plan. Close also has a 14-day free trial, but no free plan either.
What are some limitations of Pipedrive?
Pipedrive’s reporting features are not as advanced as Close’s. It also lacks built-in calling functionality.
I’m interested in Close, but it seems expensive. Is it worth it?
Close is a premium CRM with a higher price tag. However, it offers powerful features like a built-in predictive dialer and advanced automation. If you need these features, Close is worth the investment.
Can you give an example of how Close’s automation can help me?
For example, you can use Close to automate email sequences to follow up with leads, set reminders for tasks, and track all your sales activities in one place. This saves you time and helps you stay organized.
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