Bad customer service calls waste time and make people mad.
Poly AI says it can fix that with smart tech.
But does it really work?
Let’s look closely at Poly AI in this review.
We’ll see if it’s worth your time and money.
Ready for happier customers? 85% of businesses see a boost in customer satisfaction with AI like Poly AI. Find out if it’s the right move for you.
What is Poly AI?
Poly AI is like a super-smart helper for businesses.
It uses artificial intelligence (AI) to understand how people talk and have real conversations with customers.
This helps answer questions, solve problems, and even sell stuff.
But Poly AI isn’t just about chatting.
It can learn and remember things, improving over time to understand your customers even more.
With user-created mods, you can even change how the AI thinks and acts.
Poly AI also lets you design your own AI character with a name, personality, and voice.
This makes talking to customers even more fun.
Who Created Poly AI?
Poly AI was started in 2017 by Nikola Mrkšić, Tsung-Hsien Wen, and Pei-Hao Su.
They’re experts who met while studying at Cambridge University.
They wanted to make AI more fun and easy for everyone to use.
With Poly AI, you can create mods to change how your AI character thinks and talks.
It can even learn and remember new things, making it feel even more real.
They want you to make lots of exciting mods, giving each character its own unique voice and personality.
Top Benefits of Poly AI
- Ultimate Immersive Conversational Experience: Poly AI lets you dive into deep, meaningful conversations that feel incredibly real.
- Free Talk: You’re not limited to pre-set responses. Chat freely with AI characters about any topic that interests you.
- Real Characters, Endless Conversations: Connect with AI versions of your favorite historical figures, celebrities, or even fictional characters for endless entertainment.
- Authentic Voices: Poly AI characters sound like the real deal, thanks to cutting-edge voice technology. It’s like having a real conversation!
- Thrilling Adventures: Embark on exciting adventures with AI characters, creating stories you’ll always remember.
- Sweet Romance: Looking for love? You can even create an AI partner for a unique romantic experience.
- Endless Entertainment: With so many characters and possibilities, Poly AI offers unlimited hours of fun.
- AI Chatbots: Beyond entertainment, Poly AI’s technology powers smart chatbots that can help businesses provide better customer service.
- Character Creation: Unleash your creativity and design your own unique AI characters, each with its own personality and voice.
- Load Exciting Mods Created By Others: Don’t want to create your own characters? That’s ok! You can try out lots of exciting mods made by other Poly AI users.
Best Features of Poly AI
Poly AI isn’t just another AI tool. It comes packed with unique features designed to revolutionize how businesses interact with their customers. Let’s dive into some of the standout features that make Poly AI a game-changer:
Transform your call center into a revenue generator.
Poly AI isn’t just about handling customer calls; it’s about turning your call center into a money-making machine.
How? By understanding customer needs, suggesting relevant products, and even closing deals, Poly AI helps you boost sales and increase revenue directly from your customer interactions.
Hold times are for the old times.
No one likes being put on hold.
Poly AI eliminates this frustration by providing instant responses to customer queries, significantly reducing wait times and improving customer satisfaction.
Purpose-built for enterprise.
Poly AI isn’t a one-size-fits-all solution. It’s designed specifically for large businesses, with features like scalability, robust security, and enterprise-grade integrations that cater to the unique needs of complex organizations.
Resources library.
Poly AI offers a wealth of resources to help you get the most out of the platform. From detailed documentation and tutorials to a community forum where you could connect with other users and experts, you’ll have all the support you need to succeed.
Platform security.
Security is a top priority for Poly AI. With robust encryption, regular audits, and compliance with industry standards, you could trust that your data and customer information are safe and secure.
Pricing
Here’s a general idea of what you can expect:
Pros and Cons
Poly AI have a wide range of pricing plans. You have to contact them for pricing.
Pros
Cons
Alternatives of Poly AI
Poly AI is one of many games in town. Here are a few other options to think about:
- Replicant: Makes super-smart voice AI for customer service calls.
- Five9: An all-in-one system that handles calls, emails, and chat.
- Talkdesk: A cloud-based call center that’s easy to set up and use.
- Genesys Cloud CX: Big on AI and helps you give customers a great experience.
Each of these has its own good and bad points. So, do some research to find what works best for you.
Personal Experience with Poly AI
Recently tried Poly AI to see if it could handle our customer support calls. We were surprised by how well it understood our customers and answered their questions, even tricky ones.
Here’s what we liked about Poly AI:
- Natural Conversations: Customers said talking to Poly AI felt like talking to a real person.
- Quick Answers: No more long hold times! Poly AI responded to questions right away.
- Happier Customers: People were more satisfied with their support experience.
- Sales Boost: Poly AI even helped us close a few deals!
While we did have to spend some time training Poly AI on our products and services, it was worth it. The results were clear – happier customers and a boost in sales. If you’re looking for an AI-powered solution for your call center, Poly AI is definitely worth checking out.
Final Thoughts
Poly AI is a cool tool that can improve your customer service and even boost sales.
It’s smart, fast, and works for all kinds of businesses.
But, it can be pricey and takes some time to learn.
If you want to make customers happy and your team more efficient, Poly AI might be a good choice. But be sure to check out the other options too.
Think about your needs and budget before you decide.
Want to see Poly AI in action?
Get a demo and see if it’s right for you!
Frequently Asked Questions
What is the main purpose of Poly AI?
Poly AI is designed to improve customer service interactions. It uses AI to understand conversations, answer questions, and even close sales, making it a valuable tool for businesses.
How does Poly AI work?
Poly AI uses natural language processing (NLP) to understand what people are saying. It learns from each conversation, getting better at responding over time. It can also be customized to fit your business needs.
Is Poly AI suitable for small businesses?
Yes, Poly AI offers different plans to fit businesses of all sizes. They have options for small businesses with basic features and larger enterprises with more advanced needs.
Can Poly AI integrate with my existing systems?
Yes, Poly AI can be integrated with popular CRM and helpdesk systems, making it easy to use alongside your existing tools.
Is Poly AI secure?
Yes, Poly AI takes security seriously. They use encryption and follow industry standards to protect your data and customer information.
