Salesforce vs Bitrix24: Which is The Best CRM in 2025?

Feeling lost trying to pick between Salesforce and Bitrix24?

It’s tough. 

You’re probably tired of reading long, boring reviews that don’t tell you much. 

Good news! We’re going to break down Salesforce vs Bitrix24 in a way that’s easy to understand.

Let’s find out which CRM will truly help your business.

Overview

We’ve put both Salesforce and Bitrix24 through their paces.

Our team spent weeks exploring each platform, testing features, and simulating real-world business scenarios.

This hands-on experience allows us to provide a clear, accurate comparison.

What is Salesforce?

Okay, let’s talk about Salesforce. It’s a big name in CRM. 

Think of it as a super-powered tool.

It helps businesses manage customer relationships. It does a lot more, too.

It’s very customizable.

Key Benefits

• Industry leader: Salesforce dominates the CRM market for a reason.
• Highly customizable: Tailor Salesforce to fit your exact needs.
• Massive ecosystem: Integrate with thousands of apps and services.
• Scalable solution: Grow your business without outgrowing your CRM.

Pricing

Salesforce offers a variety of plans to fit your budget:

• Starter Suite: $25/user per month
• Pro Suite: $100/user per month
• Enterprise: $165/user per month
• Unlimited: $330/user per month
• Einstein 1 sales: $500/user per month

What is Bitrix24?

Now, let’s look at Bitrix24. It’s an all-in-one platform.

It does CRM, projects, and communication.

Think of it as a digital workspace. It’s designed to be user-friendly.

It covers many business needs.

Key Benefits

• Feature-rich CRM: Manage your contacts, deals, and sales pipeline.
• Integrated project management: Plan, track, and easily collaborate on projects.
• Built-in communication tools: Chat, video conference, and file sharing within the platform.
• Website builder: Create landing pages and websites without any coding.
• Mobile app: Access your work from anywhere, anytime.

Pricing

Bitrix24 offers a generous free plan for up to 12 users. If you need more features or users, they have several paid plans:

• Basic ($49/month): 24 GB Storage, 5 Users, collaboration, CRM..
• Standard ($99/month): 100 GB Storage, 50 Users, collaboration, CRM.
• Professional ($199/month): 1024 GB Storage, 100 Users, collaboration, CRM.
• Enterprise($399/month): 3 TB Storage, 250 Users, collaboration, CRM, Drive, Tasks & Projects.

Feature Comparison

Let’s break down the key differences.

Both Bitrix24 and Salesforce are strong CRM systems, but they cater to different needs. 

Here’s a feature-by-feature look to help you decide which CRM platform best fits your business operations.

CRM Functionalities

• Salesforce:
  • Offers deep CRM functionalities, particularly for large enterprises.
  • Focuses on robust sales processes, lead scoring, and complex customer interactions.
• Bitrix24:
  • Provides a wide range of CRM functionalities suitable for businesses of all sizes, including medium-sized businesses.
  • Combines customer relations with project management and collaboration.

Collaboration Tools

• Salesforce:
  • Enhances collaboration within enterprises or businesses through extensive integrations and shared workspaces.
• Bitrix24:
  • It offers comprehensive collaboration tools, including video calls, file storage, and live chat, which is beneficial for businesses that need unified communication.

AI Capabilities

• Salesforce:
  • Integrates AI for data analysis, AI-generated ideas, and AI-written responses to enhance marketing efforts and sales efficiency.
• Bitrix24:
  • Provides AI features such as thread summaries and text translation, aiding in communication and quick information processing.

Customization Options

• Salesforce:
  • Provides highly customizable and scalable options, allowing for creating custom solutions to fit complex business requirements.
• Bitrix24:
  • Offers customization options through task templates, feedback forms, and website widget configurations, catering to diverse business needs.

Marketing and Sales

• Salesforce:
  • Strong focus on sales and marketing with tools for marketing campaigns, lead management, and detailed analytics.
• Bitrix24:
  • Combines marketing and sales within its CRM experience, including tools for landing pages and external users access.

Reporting and Analytics

• Salesforce:
  • Offers detailed analytics and reporting, giving businesses deep insights into their sales processes and customer data.
• Bitrix24:
  • It provides reporting features, though they are generally less extensive than those of Salesforce, but it is still very useful for different businesses.

By comparing these features and capabilities.

You can better understand the different focuses of Bitrix24 vs Salesforce.

Make an informed decision when choosing the right CRM for your modern business.

Final Verdict (Our Pick)

So, which one wins? It really depends on your needs.

If you’re a big company needing lots of customization and deep data, Salesforce is your pick.

Yes, its pricing plans can be steep, but you get a powerful tool.

However, Bitrix24 is great if you’re a smaller business or want an all-in-one platform without breaking the bank.

Both Bitrix24 and Salesforce provide good features.

However, we lean towards Bitrix24 for its value and ease of use, especially for those just starting. 

We’ve tried them both, so trust us, you’ll be in good hands.

Frequently Asked Questions