Salesforce vs Freshsales CRM: Which is The Best in 2025?

You’re looking for a CRM.

That’s a Customer Relationship Management tool. 

It’s confusing, right?

You don’t want to waste money on the wrong one. 

Don’t stress! We’re going to break down Salesforce vs Freshsales CRM in simple terms.

We’ll make it easy to understand.

Let’s find the right CRM for you.

Overview

We’ve spent considerable time exploring both Salesforce and Freshsales CRM.

This comparison is based on hands-on testing.

Feature analysis and real-world user feedback ensure a practical and insightful look at each platform’s strengths and weaknesses.

What is Freshsales CRM?

Now, let’s talk about Freshsales CRM.

It’s a simpler, easier-to-use CRM. It’s great for smaller businesses.

It aims to make sales processes smoother.

Think of it as a user-friendly sales tool.

Key Benefits

• Intuitive Interface: Get up and running in minutes; no tech skills required.
• Visual Sales Pipeline: See precisely where your deals stand at a glance.
• Built-in Phone and Email: Connect with customers directly within the platform.
• AI-Powered Insights: Get intelligent recommendations to close more deals.

Pricing

Freshsales CRM offers four pricing tiers:

• Growth ($9/user/month): Adds features like visual sales pipelines, email marketing, and basic reporting.
• Pro ($39/user/month): Unlocks advanced features like AI-powered insights, multiple sales pipelines, and time-based automation.
• Enterprise ($59/user/month): For large teams needing custom reporting, dedicated account management, and advanced security features.

What is Salesforce?

Okay, let’s talk Salesforce. It’s a big name in CRM.

Think of it as a super-powered tool.

It helps businesses manage customer relationships. It does a lot. Really, a lot.

Key Benefits

• Industry leader: Salesforce dominates the CRM market for a reason.
• Highly customizable: Tailor Salesforce to fit your exact needs.
• Massive ecosystem: Integrate with thousands of apps and services.
• Scalable solution: Grow your business without outgrowing your CRM.

Pricing

Salesforce offers a variety of plans to fit your budget:

• Starter Suite: $25/user per month
• Pro Suite: $100/user per month
• Enterprise: $165/user per month
• Unlimited: $330/user per month
• Einstein 1 sales: $500/user per month

Feature Comparison

Let’s dive into the core features.

We’ll explore key differences between Freshsales and Salesforce, helping you choose the right CRM solution for your needs.

User Interface and Ease of Use

• Salesforce CRM:
  • Offers a highly customizable interface.
  • It can be complex for new users.
  • The learning curve is steep.
  • Salesforce sales cloud is extremely customizable.
• Freshsales CRM:
  • Prioritizes a user-friendly design.
  • Simple and intuitive navigation.
  • Quick setup and adoption.
  • Freshsales offers a clean interface.

Sales Automation and Workflow

• Salesforce provides:
  • Advanced automated workflow capabilities.
  • Extensive customization for complex processes.
  • Powerful automation for large sales teams.
  • Sales cloud has complex automation.
• Freshsales provides:
  • Simplified automation for common tasks.
  • Easy-to-use workflow builder.
  • Good for automating routine sales activities.

Lead Management and Lead Scoring

• Salesforce CRM:
  • Offers robust lead management and scoring.
  • Highly customizable scoring rules.
  • Advanced lead tracking and analysis.
  • Salesforce provides in-depth lead scoring.
• Freshsales CRM:
  • Provides solid lead management and scoring.
  • AI-powered lead scoring features.
  • Simple lead tracking and assignment.

Reporting and Analytics

• Salesforce CRM:
  • Delivers comprehensive reporting and analytics.
  • Customizable dashboards and reports.
  • Make data-driven decisions with advanced analytics.
  • Powerful insights for strategic planning.
• Freshsales CRM:
  • Offers standard reporting and analytics.
  • Pre-built reports for common metrics.
  • Good for basic sales performance tracking.

Integrations and Ecosystem

• Salesforce CRM:
  • Has a vast ecosystem of integrations.
  • Connects with numerous third-party apps.
  • Extends functionality with AppExchange.
  • Good sales and marketing integration.
• Freshsales CRM:
  • Provides essential integrations.
  • Connects with key business applications.
  • Growing integration library.

Customer Support

• Salesforce CRM:
  • Offers various support options.
  • Extensive online resources and community.
  • Paid support plans for enterprise users.
• Freshsales CRM:
  • Provides responsive customer support.
  • Offers email, chat, and phone support.
  • Good support for small businesses.

What to Look For When Choosing CRM Software?

• Consider your sales pipeline needs.
• Evaluate your marketing and sales alignment.
• Assess sales automation requirements.
• Check for CRM system scalability.
• Determine necessary crm software integrations.
• Compare Freshsales and Salesforce features.
• Factor in the total cost of ownership.
• Explore if a free CRM or free trial is sufficient.
• Decide if you need an all-in-one CRM or a specialized sales CRM.
• See if the crm offers robust lead scoring.
• Compare hubspot crm, zoho crm, freshsales vSalesforcece.
• Determine if you need a feature-rich crm or a simple solution to streamline processes.

Final Verdict (Our Pick)

So, which one wins? It depends on your needs.

For big companies wanting a powerful suite, Salesforce is the top choice.

It does almost everything. But it’s pricey and complex.

If you’re a small or medium business, Freshsales CRM is a great salesforce alternative. It’s

Plus, it has the features most businesses need. We’ve

We focused on what matters: ease of use, features, and cost. 

Pick what fits your business best. You can’t go wrong if you choose based on your needs.

Frequently Asked Questions