SugarCRM vs Nutshell CRM: Which CRM Wins in 2025?

by | Last updated Apr 12, 2025

Winner
sugarcrm
9.0
Runner Up
Nutshell CRM
7.0
SugarCRM vs Nutshell CRM

Picking a CRM is tough. You need one that helps your business grow.

SugarCRM and Nutshell CRM? They seem good. But which one is really better? 

Imagine your team struggling with a clunky system. Sales are down. 

You need a clear answer. You need a CRM that works.

In this article, we’ll compare SugarCRM vs Nutshell CRM.

We’ll look at features, prices, and ease of use. By the end, you’ll know which CRM will win in 2025.

Let’s find your best fit.

Overview

To give you a real, helpful comparison, we’ve gone hands-on.

Our team tested both SugarCRM and Nutshell CRM.

We explored their features, used their interfaces, and looked at their pricing.

This lets us give you a clear, honest view.

SugarCRM CTA

Businesses using SugarCRM see an average 15% improvement in sales.

9out of 10

Pricing: It has a free trial. The premium plan starts at $19/month.

Key Features:

Nutshell CRM CTA

Ready to simplify your sales process? Nutshell, known for its ease of use.

7out of 10

Pricing: It has a free plan. The premium plan starts at $13/month.

Key Features:

What is SugarCRM?

SugarCRM? It’s a powerful CRM. Think big. It’s built for companies that need lots of customization.

You can make it fit the exact needs. It’s strong for sales and marketing.

But, it can be complex.

SugarCRM CTA
SugarCRM
9.0

Businesses using SugarCRM see an average 15% improvement in sales cycle efficiency. Use it today!

Key Benefits

Pricing

SugarCRM offers a free trial to test things out. Their paid plans start at $49 per user per month. Here’s the breakdown:

  • Professional ($19/user/month): Accounts & contact management, Lead & opportunity management, Quote Management.
  • Standard ($59/user/month): Pipeline management, Forecasting, Pipeline analytics, Mobility.
  • Advanced ($85/user/month): Mail & Calendar integration, Case management, Bug tracking.
  • Premier ($135/user/month): Geo-mapping, enhanced forecasting, And 2x file-managed storage.
SugarCRM Pricing

Pros

Cons

  • Steeper learning curve.
  • Interface can feel outdated.
  • Initial setup takes time.
  • Higher cost than some rivals.

What is Nutshell CRM?

Nutshell CRM is different. It’s simple and easy to use. It’s built for small and medium businesses.

Do you want a quick setup? Nutshell is good. 

It focuses on sales and helps teams work together.

Nutshell CRM CTA
Nutshell
7.0

Ready to boost your sales? Nutshell users report seeing a 20% increase in closed deals on average.

Key Benefits

Pricing

Nutshell offers several different pricing tiers. The plans vary based on the features you need and the number of users.

  • Foundation: $13/month
  • Growth: $25/month
  • Pro: $42/month
  • Business: $59/month
  • Enterprise: $79/month
nutshell pricing

Pros

Cons

Feature Comparison

Let’s dive into the details. To really see the difference between Nutshell and SugarCRM, we need to compare their key features.

This will show you which CRM software fits your business needs.

Contact Management

Nutshell offers simple, intuitive contact management. It’s easy for any rep to use.

SugarCRM, however, provides a more comprehensive system.

You get more custom fields, but it’s more complex.

SugarCRM Integration

Email Marketing

SugarCRM has more robust tools for email marketing. It integrates well. 

Nutshell’s tools are basic. If you need advanced campaigns, SugarCRM wins.

Analytics

SugarCRM provides detailed analytics and reporting. You can track many metrics.

Nutshell’s analytics are simpler. It gives you key sales data.

Both have dashboards, but SugarCRM’s is more detailed.

Platform

The platform of SugarCRM is highly customizable. You can change almost anything.

The nutshell is less flexible. It’s built for ease of use.

If you like customization, SugarCRM is stronger.

Customer Relationship Management

Both are strong in customer relationship management.

SugarCRM is better for big companies. Nutshell is good for smaller teams.

The right choice depends on your business size.

Vendor Support

SugarCRM, as a larger vendor, offers more support options.

You get more resources. Nutshell has good support, too. But it’s less extensive.

Screenshots and User Interface

Nutshell has a cleaner, modern look. SugarCRM’s interface is older.

Nutshell is easier to navigate. This is important for daily Nutshellen.

When comparing Nutshell vs SugarCRM, the user interface is very different.

Nutshell CRM Sales Automation

What to Look for in a CRM?

  • Scalability: Can it grow with your business?
  • Ease of Use: Is it intuitive for your team?
  • Integration: Does it connect with your other tools?
  • Customization: Can you tailor it to your needs?
  • Support: Does the vendor offer reliable help?
  • Budget: Does the pricing align with your resources?
  • Mobile Access: Can you use it on the go?

Final Verdict (Our Pick)

So, which one wins? For most small to mid-sized teams, Nutshell CRM is the better choice.

It’s easy to use. It’s also cheaper. You get good sales tools.

If you need lots of customization, SugarCRM is strong.

But it’s complex. We tested both. We know Nutshellks.

We think Nutshell helps teams sell more. It’s simple and effective.

You want a CRM that’s easy? Nutshell is it.

Frequently Asked Questions

Is SugarCRM or Nutshell CRM better for a small business?

Nutshell CRM is generally better for small businesses. It’s easier to use and more affordable. SugarCRM is more complex and geared towards larger companies with specific customization needs.

Can I customize Nutshell CRM like I can with SugarCRM?

No, Nutshell CRM offers less customization than SugarCRM. SugarCRM allows for the extensive tailoring of fields Nutshellflows, while Nutshell focuses on simplicity and ease of use.

Which CRM has better email marketing tools?

SugarCRM has more robust email marketing features, integrates well, and allows for advanced campaigns. Nutshell’s email tools are more basic and suitable for simple outreach.

How quickly can I set up Nutshell CRM?

Nutshell CRM is well known for its easy setup. Many users report getting it running in under 30 minutes. It’s designed for quick implementation.

Which CRM offers better sales forecasting?

SugarCRM offers strong sales forecasting tools, allowing you to predict sales with greater accuracy. Nutshell focuses more on pipeline management and team collaboration.

Fahim Joharder

Fahim Joharder

Author

A tech enthusiast and writer with a passion for AI and software innovations. He simplifies complex topics to help readers stay ahead in the digital world.

Affiliate Disclosure:

We’re reader-supported. We may earn an affiliate commission when you buy through links on our site.

Experts make our reviews before being written and come from real-world experience.Check our Editorial Guidelines and Privacy Policy

Related Articles