You’re swamped. Right? Managing customer chats on WhatsApp is a mess.
It eats up your time. You miss leads. Customers get frustrated waiting.
Imagine losing sales because you’re slow to respond.
Picture your team stressed out, juggling endless messages.
You need a tool that makes WhatsApp work for your business, not against it.
That’s where Wati io comes in. It promises to automate your WhatsApp and help you handle more customers faster.
Is it the best? Let’s find out.
Unlock efficient WhatsApp marketing today. Discover how Wati io can automate and manage thousands of messages!
What is Wati?
Wati helps businesses use WhatsApp better.
It lets you automate many of your customer chats. Think of it as a tool for talking to many people at once.
You can create chatbots that answer common questions.
This means faster customer support. Wati makes it easy to automate replies.
Wati helps you automate your messages. It’s like having a helper that never sleeps.
You can create these helpers, these chatbots, to give good customer support. Wati makes automation easy.
Who Created Wati?
Ken Yeung and Bianca Ho created Wati.
They wanted to make customer engagement easier.
They saw many businesses struggling with WhatsApp messages.
Their vision? To help businesses improve customer interactions.
They wanted to integrate a simple CRM with WhatsApp.
This would help companies manage WhatsApp communication.
They wanted to help businesses, even those using Shopify, connect better with customers.
Top Benefits of Wati
- Streamline Customer Conversations: Wati organizes all your WhatsApp chats into one team inbox, keeping your team on the same page.
- Send Bulk Messages Efficiently: You can send bulk messages to numerous customers at once, saving time and helping you reach more people with important updates.
- Create Templates for Quick Replies: Use template messages for common questions. This will allow your team to answer quickly and keep customers happy.
- No-Code Chatbot builder: You can build no-code chatbots. As a result, anyone on your team can create automated replies, even without coding skills.
- Integrate with WooCommerce and Shopify: Wati can help businesses integrate with WooCommerce and Shopify, making it easy to handle orders.
- Manage Contacts Easily: Wati helps you organize your contacts. You can tag and sort them for better customer management.
- Import Contacts via Google Sheets: Google Sheets allows you to add many contacts quickly, making it easy to start using Wati right away.
- Improved Customer Support: Wati helps you provide faster and better support. This leads to happier customers & more sales.
Best Features
Wati has some cool tools that make WhatsApp business easy.
These features help you talk to customers better and save time.
Let’s look at the best ones.
1. Advanced Chatbots
Wati lets you build smart chatbots.
These bots can answer questions like a real person.
They can handle many chats at once. You don’t need to code to make them.
They can guide customers and solve problems.
2. CTWA Analytics
You get reports on your WhatsApp messages.
This feature shows you how well your messages are working.
You can see who reads your messages.
You learn what works and what doesn’t. This helps you improve your messages.
3. Scheduled Broadcast
You can schedule messages to send later. This is great for sending updates.
You can plan messages for sales or events.
You don’t have to send messages one by one. This saves you time.
4. Team Inbox Management
Wati puts all your WhatsApp chats in one place.
Your team can see all the messages. This helps everyone work together.
You won’t miss any messages. This keeps customers happy.
5. Template Library
Wati has ready-made messages.
You can use these messages for common questions. This saves you time typing.
You can change the messages to fit your needs.
This makes your replies fast and consistent.
Pricing
| Plan Name | Key Features | Pricing |
| Growth | Blue Tick Verification & Assistance, Broadcast multi-media messages. | $39/month |
| Pro | Blue Tick Verification & Assistance, Broadcast multimedia messages. | $79/month |
| Business | Free Custom Domain, Whatsapp Pay APIs, 24×7 Priority support. | $199/month |
Pros and Cons
Pros
Cons
Alternatives of Wati io
Looking for other options? Here are some Wati alternatives:
- Respond.io: Offers multi-channel messaging. It brings together chats from many platforms. It is good for big teams needing to manage lots of conversations.
- Trengo: Focuses on team collaboration. It provides an easy-to-use shared inbox. This helps everyone work together on customer chats.
- MessageBird: Strong API for custom solutions. It’s great for developers who want to build their integrations. It offers a lot of flexibility.
- Twilio: This is a very flexible platform that needs coding. It is a strong platform with a wide range of uses, but it requires technical knowledge.
- Landbot: Visual chatbot builder. It uses a drag-and-drop interface. This is good for building simple chatbots without coding.
- ManyChat: Popular for Facebook Messenger. It also supports WhatsApp. It’s great for marketing and sales automation through chat.
Personal Experience with Wati
My team tried Wati for our customer support. We were getting lots of WhatsApp messages.
It was hard to keep up. We needed a way to respond faster, and Wati helped us a lot.
We were able to set up a chatbot for common questions. This saved us time.
We also used the team inbox feature.
This helped us keep track of all the chats. Here are some of the benefits we saw:
- Faster customer replies: Chatbots answered quick questions.
- Organized team inbox: Everyone could see all messages.
- Easy template use: We saved time with common replies.
- Better customer satisfaction: People got answers quickly.
- Scheduled broadcast: We sent out updates easily.
- Easy Import of Contacts: We started quickly using Google Sheets.
Final thoughts
Wati helps businesses talk to customers on WhatsApp.
It makes customer communication easier. It offers seamless integration.
You can build chatbots. You can send WhatsApp broadcast messages.
It helps with team collaboration.
Using Wati, you can manage chats with a multi-agent inbox.
You get real-time notifications for customer queries. It is good for marketing agencies.
If you need to manage many WhatsApp chats, Wati is worth a try.
Frequently Asked Questions
Can I run WhatsApp campaigns without coding?
Yes, Wati allows WhatsApp campaigns. Its user-friendly interface makes creating messages easy, and automated order updates make marketing campaigns simple.
Does Wati integrate with my CRM?
Wati offers CRM integration, connecting with CRM systems to help manage customer data, keep information in one place, and improve customer experience.
Can multiple agents use Wati?
Yes, Wati supports multiple agents. You can assign chats. It helps with team collaboration. Everyone sees customer inquiries in real-time, which is great for high chat volumes.
How easy is Wati to use?
Wati is known for its ease of use. Its simple interface means you don’t need tech expertise, and simple conversational tools help simplify WhatsApp campaigns.
What kind of metrics can I track?
Wati provides various metrics. You can see message delivery rates, monitor response times, track customer engagement, and help understand marketing campaigns.
