Picking the right customer software is a headache.
You need something that helps your business, but there are so many options.
Zendesk vs Creatio CRM keep popping up.
You’re wondering, “Which one is actually best for my business in 2025?”
Imagine choosing the wrong one. You waste money, and your team gets frustrated.
You’re stuck with a system that doesn’t fit, and you’re losing out to competitors.
Don’t panic! We’re going to break down Zendesk vs Creatio CRM, plain and simple.
Overview
To give you a clear picture, we’ve put both platforms to the test.
Our team dove deep, using real-world scenarios, and analyzed features, pricing, and user feedback.
This hands-on approach ensures our comparison is practical and relevant.
Join over 100,000 businesses and see why Zendesk improves customer satisfaction scores by an average of 25%. Start your journey today!
Pricing: It has a free plan. The premium plan starts at $19/month.
Key Features:
- Ticketing System.
- Live Chat.
- Knowledge Base.
Experience a 30% increase in lead conversion, join the 5,000+ businesses that have transformed their sales process, and use it today!
Pricing: It has a free plan. The premium plan starts at $25/month.
Key Features:
- Workflow Automation.
- Sales Forecasting.
- Marketing Campaigns.
What is Zendesk?
Okay, so Zendesk? It’s all about customer support.
Think tickets, chat and help centers. It keeps your customers happy.
It helps your team stay organized.
Join over 100,000 businesses and see why Zendesk improves customer satisfaction scores by an average of 25%. Start your journey today!
Key Benefits
- Resolve tickets 40% faster with automated workflows.
- Boost customer satisfaction scores by 25% on average.
- Reduce support costs by 15% through self-service options.
Pricing
Zendesk offers a variety of pricing plans to fit different business needs. Pricing varies depending on the features and the number of agents you need.
- Support Team: $19/month
- Suite Team: $55/month
- Suite Professional: $115/month
- Suite Enterprise: Custom Pricing
Pros
Cons
What is Creatio CRM?
Creatio? It’s for sales and marketing. It automates tasks.
It helps you close deals. It makes your campaigns smarter.
Experience a 30% increase in lead conversion, join the 5,000+ businesses that have transformed their sales process, and use it today!
Key Benefits
- Increase lead conversion rates by 30% with automation.
- Shorten sales cycles by 20% using workflow tools.
- Improve marketing ROI by 25% with targeted campaigns.
Pricing
Creatio offers a free trial. They have a few different pricing tiers based on the features you need:
- Growth: $25/user/month. Basic CRM features for small teams.
- Enterprise: $55/user/month. Adds marketing automation and advanced customization.
- Unlimited: $85/user/month. Includes everything plus AI-powered features and premium support.
Pros
Cons
Feature Comparison
Let’s look at what each tool can do. We’ll compare key features.
This will help you see which one is the better fit for your needs.
Automation and Workflow
Creatio uses automation. It automates sales tasks.
Zendesk uses workflow. It automates support tasks. Both save you time.
Customer Support & Relationship Management
Zendesk is strong in customer support.
It helps with tickets and chats.
Creatio focuses on customer relationship management.
It helps with sales and marketing.
Analytics & Dashboard
Zendesk has analytics. It shows data on support tickets.
Creatio has a dashboard. It shows sales and marketing data.
Knowledge Base
Zendesk has a knowledge base. Customers can find answers themselves.
This helps reduce support tickets.
Relationship Management Tools
Creatio has strong relationship management tools.
It helps build customer relationships.
Zendesk has basic tools.
No-Code Customization
Creatio offers no-code tools. You can change things without coding.
This makes it easy to customize. Zendesk provides the same.
Customer Relationship Focus
Creatio is built for customer relationship building. It helps manage leads.
Zendesk focuses on assisting customers with problems.
What to Look For When Choosing CRM Software?
- Business Needs: What problems do you need to solve? What features are must-haves for your team?
- Ease of Use: How easy is it to learn and use? Does it fit your team’s technical skills?
- Scalability: Can it grow with your business? Will it handle more data and users?
- Integration: Does it work with your other tools? How easily can you connect it to your existing systems?
- Customer Support: How good is the vendor’s customer support? Do they have good tutorials and help?
Final Verdict
For most businesses, Zendesk is the clear winner.
Its strong help desk and case management features are top-notch.
It excels at customer engagement and lets you easily automate workflows.
While Creatio is great for sales force automation and lead management.
Zendesk’s ease of use and solid user reviews make it a safer bet. Its customizable options fit many needs.
If you need reliable customer engagement and want to automate workflows, Zendesk is the tool we recommend.
Frequently Asked Questions
What is the main difference between the CRMs?
Zendesk focuses on customer experience and support. Creatio is built for complex sales and marketing CRM. Zendesk aims to streamline support, while Creatio focuses on sales automation.
How does Zendesk integrate with other tools?
Zendesk offers many integrations with tools like Salesforce, Slack, and Shopify. It also has a strong app marketplace, which makes it easy to connect it to your existing systems.
Is Zendesk Sell a part of the standard package?
No, Zendesk Sell is a separate sales CRM product. It integrates with Zendesk’s support tools, which you can use together to provide a full customer view.
What’s the price difference between Creatio and Zendesk?
Generally, Creatio is more expensive. It’s built for large businesses with complex needs. Zendesk has more affordable plans for smaller teams.
Which is better for customer experience?
Zendesk is better for customer experience. It offers strong customer support tools and focuses on making customers happy. Creatio is better for sales and marketing processes.
