Picking the right CRM is like finding the perfect pair of shoes.
You need something that fits just right, but there are Zendesk vs Freshsales.
They both look good, But which one actually helps you sell more?
Imagine you pick the wrong one. You’re stuck with clunky software, missing out.
And your team is pulling their hair out. Not fun. You’re losing time and money.
Don’t stress! We’re going to break down Zendesk vs Freshsales, plain and simple.
By the end, you’ll know exactly which CRM fits your business best in 2025.
Overview
To give you the real deal, we didn’t just read reviews.
Our team did a lot of testing, testing Zendesk and Freshsales. We set up accounts, ran sales scenarios, and even talked to actual users.
This hands-on approach lets us show you the true strengths and weaknesses of each CRM.
Zendesk empowers over 100,000 businesses globally. Ready to elevate your customer experience? Explore Zendesk today!
Pricing: It has a free plan. The premium plan starts at $19/month.
Key Features:
- Ticketing System.
- Live Chat.
- Knowledge Base.
Freshsales is trusted by over 40,000 businesses worldwide; ready to accelerate your sales growth? Discover Freshsales today!
Pricing: It has a free plan. The premium plan starts at $9/month.
Key Features:
- AI-Powered Insights.
- Built-in Phone and Email.
- Deal Pipeline Management.
What is Zendesk?
Zendesk? It’s big. Really big. Think customer support, done well.
It handles tickets. Chats. It helps you build a knowledge base. It’s there to keep your customers happy.
Zendesk empowers over 100,000 businesses globally. Ready to elevate your customer experience? Explore Zendesk today!
Key Benefits
- Handles over 100,000 businesses.
- A strong ticketing system minimizes customer wait times.
- Live chat supports real-time customer interaction.
- A robust knowledge base reduces support tickets.
Pricing
Zendesk offers a variety of pricing plans to fit different business needs. Pricing varies depending on the features and the number of agents you need.
- Support Team: $19/month
- Suite Team: $55/month
- Suite Professional: $115/month
- Suite Enterprise: Custom Pricing
Pros
Cons
What is Freshsales?
Freshsales is all about closing deals. It’s built for sales teams.
Think AI, phone, and email all in one spot. It’s meant to help you sell faster.
Freshsales is trusted by over 40,000 businesses worldwide; ready to accelerate your sales growth? Discover Freshsales today!
Key Benefits
- Trusted by over 40,000 businesses.
- AI predicts deal closures with high accuracy.
- Built-in phone and email boost efficiency.
- Visual deal pipeline simplifies tracking.
Pricing
Freshsales CRM offers four pricing tiers:
- Growth ($9/user/month): Adds features like visual sales pipelines, email marketing, and basic reporting.
- Pro ($39/user/month): Unlocks advanced features like AI-powered insights, multiple sales pipelines, and time-based automation.
- Enterprise ($59/user/month): For large teams needing custom reporting, dedicated account management, and advanced security features.
Pros
Cons
Feature Comparison
Let’s dive deeper. We’re going to compare these two tools on the things that really matter.
How do they handle tasks, talk to other programs, and help you get things done?
Customer Interactions & Sales Pipeline
Zendesk focuses on customer interactions. It tracks every chat and ticket.
Freshsales builds a strong sales pipeline. It shows where deals are.
Zendesk helps keep customers happy. Freshsales helps make sales.
Workflow Automation
Both use automation. Zendesk helps automate support tasks.
Freshsales helps with sales workflow. Zendesk speeds up tickets.
Freshsales speeds up deals.
Email Tracking
Freshsales has strong email tracking. You see, when people open emails.
Zendesk does, too, but it’s more for support.
Freshsales helps you know when to follow up.
Integration Capabilities
Zendesk has tons of integration options. It connects to many apps.
Freshsales connects to some. Zendesk is more open. Freshsales is simpler.
Reporting and Analytics
Zendesk reports on customer support. Freshsales reports on sales.
Both show you data. Zendesk has more tools. Freshsales is easier to read.
User Experience
Zendesk has a powerful user experience. It can be complex.
Freshsales is easier to learn. It is simpler. Pick what fits your team.
Customization and Flexibility
Zendesk lets you change almost everything. Freshsales has some limits.
Zendesk is very flexible. Freshsales is more ready to use.
What to Look For When Choosing CRM Software?
- Features: Does it have the tools you need? (Sales pipeline, customer support, email tracking?) Will it grow with your business? (Can you add more users and features later?)
- Ease of Use: (How long is training?) Does it fit your current workflow? (Will it slow you down?)
- Integrations: Does it connect with your other apps? (Email, calendar, accounting?) Does it work well with your current systems?
- Pricing: Is it within your budget? (Are there hidden costs?) What are the upgrade costs?
- Support: Does the company offer good support? (Chat, email, phone?) Are there good online resources?
Final Verdict
So, Zendesk vs Freshsales? It’s a tough call. For pure sales, Freshsales wins.
It’s built to boost your sales process. It’s easier to use, and the price is often better.
If you need strong customer support, Zendesk is your pick. It has more tools.
But, it can get complex. In this comparison, for most small to medium sales teams.
Freshsales is the best CRM software in 2025. It’s about getting deals done.
If you need a combined approach, explore Freshsales and Zendesk integrations.
But for a clear sales-focused dashboard, Freshsales edges out Zendesk Sell.
Frequently Asked Questions
Which CRM is better for sales automation?
Freshsales excels at sales automation. It helps sales teams streamline their workflow, enhance efficiency, and close more deals. Zendesk has some automation, but it’s more focused on customer support.
How do Zendesk and Freshsales handle customer data?
Both store customer data, but they use it differently. Zendesk focuses on keeping customer relationships strong. Freshsales helps a salesperson access up-to-date information to close deals quickly.
Are the reporting tools in both CRMs easy to use?
Freshsales offers simpler, more intuitive reporting tools tailored for sales. Zendesk’s tools are powerful. Both provide ways to understand your data, but Freshsales makes it more seamless.
Can Zendesk and Freshsales work together?
Yes, there are integrations. You can connect them to make a seamless flow between sales and support, which helps combine the strengths of both systems.
Which CRM is better for customer support teams?
Zendesk is the clear winner for customer support teams. It has robust ticketing and communication tools. Freshsales is built for sales, not in-depth support.
