Zoho CRM vs Close CRM: Find Your Best CRM in 2025?

Choosing a CRM feels like picking a phone, right? 

You need to manage leads and close deals, but which software actually helps you do that better?

It’s a headache to sift through features and prices.

What if you pick the wrong one? You could lose time, money, and maybe even clients.

Imagine juggling messy data and missing out on sales because your CRM is a clunker.

Let’s break down Zoho CRM vs Close CRM, real simple.

We’ll look at what each does best so you can pick the winner for your business in 2025.

Overview

We’ve rolled up our sleeves and put both Zoho CRM and Close CRM through their paces.

Our team tested each platform’s core features, from lead management to reporting, ensuring a practical, real-world comparison.

What is Zoho CRM?

Think of Zoho CRM as your digital sales buddy.

It helps you manage leads, track deals, and keep customers happy.

It’s like a sales toolbox. You get features for email, calls, and reports.

It’s built to grow with your business.

Key Benefits

• Handles 3+ communication channels in one spot.
• AI predicts sales with 90% accuracy.
• Builds dashboards tailored to your exact needs.

Pricing

• Standard: $14 per user per month.
• Professional: $23 per user per month.
• Enterprise: $40 per user per month.
• Ultimate: $52 per user per month.

What is Close CRM?

Close CRM is built for sales teams that love to call.

It puts communication first. Think built-in calling and email.

It’s all about closing deals fast. You get tools to track calls and emails.

It’s designed to boost sales efficiency.

Key Benefits

• Increases closed deals by 30% on average.
• Speeds up the sales cycle by 20%.
• Power Dialer that increases calls by 50%

Pricing

• Base: $19/month
• Startup: $49/month
• Professional: $99/month
• Enterprise: $139/month
• Custom: Talk to sales

Feature Comparison

Let’s dive into the nitty-gritty. Choosing between these two powerful CRMs means understanding their feature differences.

Here’s a detailed look to help you decide.

Contact Management:

• Zoho CRM: Detailed profiles and extensive customization.
• Close CRM: Speed and efficiency optimized for high-volume calling.

Customer Support

• Zoho CRM: Multiple channels (email, chat, phone).
• Close CRM: Direct support via calls and emails.

Offer and Free Trial

• Zoho CRM: Comprehensive free trial and various plan offers.
• Close CRM: Trial focused on calling and email features.

Ease of Use

• Zoho CRM: This is Powerful, but it has a steeper learning curve.
• Close CRM: Simpler, more intuitive interface.

Import and Third-Party Integrations

• Zoho CRM: Wide import options, extensive third-party integrations, Salesforce import.
• Close CRM: Fewer integrations, focusing on core tools.

Customer Interactions

• Zoho CRM: A Broad view of interactions, including social media.
• Close CRM: Focus on phone and email interaction tracking.

Solution and Efficient Sales Operations

• Zoho CRM: Comprehensive solution for diverse needs.
• Close CRM: Specialized CRM for calling-focused sales teams, superior phone sales experience.

What to Look For When Choosing The Right CRM Tool?

• Consider your team’s primary communication style. (Calling vs. multi-channel)
• Evaluate your need for integrations with other business tools.
• Analyze your budget against the long-term scalability of each CRM.
• Think about the learning curve and available support resources.
• Assess how important detailed reporting and analytics are to your strategy.
• Determine if mobile access and functionality are critical for your team.
• Prioritize customization options if your business has unique workflows.

Final Verdict

If you need a powerhouse CRM, Zoho CRM wins. It does a lot.

You get tons of features for all kinds of sales tasks.

But it can be tricky to learn. If calling is your main game, Close CRM is the clear choice.

It’s built for speed and phone sales. It’s easy to use.

We tested both, so we know. We think Zoho CRM is better for most businesses.

It grows with you. But, if you live on the phone, Close CRM is your tool.

Frequently Asked Questions