Zoho CRM vs Nutshell CRM: Which is The Best CRM in 2025?

by | Apr 7, 2025

Winner
Zoho CRM
4.5
  • Lead Management
  • Marketing Plus
  • Comprehensive Analytics
  • Bigin
  • Advanced Customization
  • Free Trial Available
  • Paid Plans from $14/month
Runner Up
Nutshell CRM
3.0
  • Sales automation
  • Email automation
  • Contact management
  • Reporting and analytics
  • Team collaboration
  • Free trial available
  • Paid Plans from $13/month
zoho crm vs nutshell crm

Are you trying to figure out which customer helper tool is better for your business?

Zoho CRM and Nutshell CRM are both popular choices, but picking the right one can be tricky.

We’ll look at what they can do, how much they cost, and how easy they are to use.

By the end, you’ll have a much clearer idea of which CRM – Zoho CRM vs Nutshell CRM – might be the best fit to help your business grow. 

Let’s dive in!

Overview

We tried out both Zoho CRM and Nutshell CRM.

We looked at what they do and how easy they are to use.

This helps us compare them side-by-side so you can see which one might work best for you.

ZOHO-CTA
4.5out of 5

Want a simple yet powerful CRM to organize your customer relationships? You can experience it risk-free!

Pricing: It has a free trial. The premium plan starts at $14/month.

Key Features:

  • Contact Management
  • Sales Force Automation
  • Analytics & Reporting
Nutshell CRM CTA
3out of 10

Nutshell CRM helps you automate sales and manage customer relationships site properly. Explore it!

Pricing: It has a free trial. The premium plan starts at $13/month.

Key Features:

  • Contact management
  • Sales automation
  • Email marketing

What is Zoho CRM?

Ever feel like you’re juggling too many customer balls?

Zoho CRM is like your digital assistant for managing all those interactions.

It will help businesses keep track of customers and deals in one place.

Think of it as a central hub for your sales and marketing stuff.

Also, explore our favorite Zoho alternatives

Zoho Social homepage

Our Take

ZOHO-CTA

Elevate your social media strategy with Zoho Social. From smart scheduling and social listening to in-depth analytics, Discover the power of Zoho Social today!

Key Benefits

  • Customization is king: Tailor Zoho CRM to fit your exact workflow.
  • Affordable for everyone: Starts with a free plan for up to 3 users.
  • Mobile app access: Manage your CRM on the go, anytime, anywhere.
  • Built-in analytics: Track critical metrics and gain valuable insights.

Pricing

  • Standard: $14/user/month.
  • Professional: $23/user/month.
  • Enterprise:$40 /user/month.
  • Ultimate: $52/user/month.
Zoho CRM pricing

Pros

  • Super easy to use
  • Amazing price
  • The SmartQ feature
  • Highly customizable.
  • Integrates with many apps.

Cons

  • Fewer integrations
  • Reporting could be more detailed.
  • More advanced social listening.
  • Can get expensive with many users.

What is Nutshell?

Think of Nutshell CRM as a straightforward sales-focused tool.

It’s designed to help smaller teams manage their deals and customer interactions without a lot of fuss.

It keeps your sales pipeline organized so you know where every agreement stands.

It’s all about simplifying the sales process.

Also, explore our favorite Nutshell alternatives

Nutshell CRM Homepage

Our Take

Nutshell CRM CTA

Ditch the chaos and grow your business! Nutshell CRM helps you automate sales and manage customer relationships site properly. Try Nutshell CRM software free and see the difference!

Key Benefits

  • Effortless contact management: Keep all your customer information organized in one place. Easily access contact details, communication history, and notes.
  • Built-in email marketing: Send targeted email campaigns to your leads and customers. Nurture relationships and drive sales with automated email sequences.
  • Sales automation: Streamline your sales process with automated workflows. Reduce manual tasks and focus on closing deals.
  • Excellent customer support: Nutshell’s top-notch customer support team is known for being responsive and helpful.

Pricing

  • Foundation: $13/user/month.
  • Growth: $25/user/month.
  • Pro: $42/user/month.
  • Business: $59/user/month.
  • Enterprise: $79/user/month.
Nutshell CRM Pricing

Pros

  • Very user-friendly interface.
  • Affordable pricing for small businesses.
  • Excellent customer support team.
  • Easy to set up and customize.
  • Includes built-in email marketing.

Cons

  • Fewer features than Pipedrive.
  • Reporting could be more robust.
  • Limited third-party integrations.
  • Not ideal for large or complex sales teams.
  • Mobile app could be improved.

Feature Comparison

This analysis contrasts Zoho, a vast, comprehensive crm software suite, against Nutshell, a highly focused and highly rated platform known for ease of use and its dedicated sales automation capabilities.

This comparison will clarify which solution provides the best platform for integrated operations and robust client management.

Particularly when considering powerful social media management alongside efficient core CRM functions.

1. Core Focus and Architecture

  • Zoho: Built as a comprehensive, integrated suite of zoho apps for sales, marketing, and support. It is a true multiple platforms solution, offering everything from advanced social media management to help users track multiple social media accounts to financial tools, making it a “one platform” solution.
  • Nutshell: Designed primarily as a core crm software focused on sales automation and contact management. It aims for simplicity and ease of use for the single user or small sales team, providing a highly intuitive user interface.

2. Social Media Management

  • Zoho: Excels with native social media management through zoho social. Users can easily manage multiple social channels, social media channels, schedule posts to maintain an effective & active social media presence, and run social media campaigns with instantly publish posts. The zoho social mobile app lets users monitor mentions and track social media performance on the move.
  • Nutshell: Lacks native, deep social media manager features. It focuses on traditional CRM communication like email and logging, requiring integration with other tools to add posts or monitor hashtags and mentions.

3. Reporting and Analytics

  • Zoho: Provides advanced, granular reporting across all other zoho apps. Users can build complex custom reports and track metrics from every point in the customer lifecycle, including detailed social media performance metrics and the effectiveness of scheduled posts.
  • Nutshell: Offers a full reporting suite with excellent pre built reports and the ability to create custom reports. It focuses on actionable sales automation metrics and visual pipeline health reports, aiming to deliver clear insights without overwhelming the single user.

4. Interface and Usability

  • Zoho: The user interface can be complex due to the volume of features and multiple platforms. New users may face a learning curve, although it’s designed to eventually be the one platform for everything.
  • Nutshell: Known for its highly intuitive user interface and ease of use. It is accessible via any browser and has dedicated mobile apps, allowing users to manage contact management efficiently without complex setups.

5. Automation and Email Sequences

  • Zoho: Provides powerful sales automation and workflow automation tools across its multiple platforms. Users can create complex triggers and rules for lead assignment, scoring, and follow-up activities.
  • Nutshell: Offers strong sales automation features, including sequence builders and email templates for personalized outreach. It uses personal email sequences that are automatically synced with calendar sync features to optimize the timing of communication.

6. Unique Features and Ecosystem

  • Zoho: The sheer breadth of the zoho apps ecosystem (other zoho apps) and the depth of its social media management tools (like its publishing queue and ability to monitor mentions) are its standout features. It is a genuine one platform solution.
  • Nutshell: Unique in its highly visual user interface, emphasizing multiple pipelines and simplicity. Its focus is on providing a core CRM experience with robust calendar sync and native contact management tools.

7. Customization and Adaptability

  • Zoho: Highly customizable with extensive options for custom fields, module creation, and platform layout. This allows the user to tailor the experience across multiple accounts and departments.
  • Nutshell: Provides solid customization options, including custom fields and the ability to manage multiple pipelines, making it adaptable for the single user or small team. Customization is accessible directly through the browser.

8. Scheduling and Engagement Tools

  • Zoho: Offers powerful scheduling features for social media posts within zoho social, allowing users to accurately target the right audience and boost engagement with scheduled posts. The publishing queue ensures content goes live at optimal times.
  • Nutshell: Uses strong calendar sync and email integration to manage scheduling for social media platforms. While it doesn’t have a dedicated social publishing queue, it ensures all sales activities and tasks are synchronized for every single user.

9. Support and Price Structure

  • Zoho: Offers complex tiered pricing per user. Support is comprehensive but can be complicated due to the vast number of zoho apps and platforms.
  • Nutshell: Offers straightforward pricing per user and is known for its responsive free live support and transparent audit log. Users confirm verification successful waiting for support agents is minimal, though you should always view this site properly to check the latest deals.

What Should You Look For in a CRM Tool?

Here are some extra things to think about:

  • Team Size: Zoho might be better for bigger teams.
  • Sales Focus: Nutshell is really built for sales teams.
  • Budget: Zoho has cheaper starting options.
  • Tech Skills: Nutshell is generally easier to learn.
  • Specific Needs: List the must-have features for your business.
  • Growth Plans: Consider if the CRM can grow with you.
  • Integration: Check if it connects with your other important tools.

Final Verdict

Okay, so we looked at Zoho CRM and Nutshell CRM.

Which one do we think is better? For most businesses, Zoho CRM wins.

It has many tools and doesn’t cost too much.

You can do lots of things with it, like manage leads and send emails.

But, if you just want to keep sales simple, Nutshell CRM is good.

We checked these out carefully, so you can trust us.

Think about what your business needs and how much you want to spend.

Picking a CRM will really help your business grow!

More of Zoho CRM

Here’s a concise comparison of Zoho CRM with its alternatives:

  • Zoho CRM vs Pipedrive: Zoho CRM is feature-rich and affordable; Pipedrive provides a simpler, visual sales pipeline.
  • Zoho CRM vs Keap: Zoho CRM is a holistic CRM; Keap excels in integrated sales and marketing automation.
  • Zoho vs GoHighLevel: Zoho CRM is a very flexible and feature-rich CRM. It’s great for businesses of all sizes, offering deep customization and robust reporting for sales. GoHighLevel is an all-in-one platform mainly for marketing agency businesses.
  • Zoho CRM vs ActiveCampaign: Zoho CRM provides comprehensive CRM; ActiveCampaign leads in advanced marketing automation.
  • Zoho CRM vs HubSpot: Zoho CRM is cost-effective and offers diverse features; HubSpot is user-friendly and offers an expansive platform, but it can be pricier.
  • Zoho CRM vs ClickFunnels: Zoho CRM is a complete business management suite; ClickFunnels focuses on building conversion-optimized sales funnels.
  • Zoho CRM vs Folk: Zoho CRM is a broad, customizable CRM; Folk is a simpler, collaborative contact management tool.
  • Zoho CRM vs Instantly: Zoho CRM provides full-cycle CRM; Instantly specializes in cold email outreach at scale.
  • Zoho CRM vs ClickUp: Zoho CRM is a dedicated CRM solution; ClickUp is primarily a versatile project management platform.
  • Zoho CRM vs Monday CRM: Zoho CRM offers deep CRM functionality; Monday CRM emphasizes visual workflows within a broader work OS.
  • Zoho CRM vs Capsule CRM: Zoho CRM is extensive and customizable; Capsule CRM is known for its simplicity and ease of use.
  • Zoho CRM vs Insightly: Zoho CRM provides comprehensive CRM functions; Insightly combines CRM with project management.
  • Zoho CRM vs Freshsales CRM: Zoho CRM offers robust automation and customization; Freshsales CRM features an intuitive sales pipeline.
  • Zoho CRM vs Salesforce: Zoho CRM is an affordable, feature-packed alternative; Salesforce is a highly customizable, market-leading enterprise solution.

More of Nutshell CRM

Here’s a brief comparison of Nutshell CRM with these software solutions:

  • Nutshell vs Pipedrive: It stands out for its visual pipeline management, while Nutshell focuses on user-friendliness and simplicity.
  • Nutshell CRM vs GoHighLevel: Nutshell CRM is a sales-focused CRM that emphasizes ease of use and pipeline management, while GoHighLevel offers a broader suite of marketing, sales, and agency management tools.
  • Nutshell CRM vs Keap: Nutshell CRM focuses on simplifying sales processes and collaboration; Keap provides advanced marketing automation and lead management features.
  • Nutshell CRM vs ActiveCampaign: Nutshell CRM streamlines sales and contact tracking, while ActiveCampaign excels at sophisticated marketing automation, segmentation, and email campaigns.
  • Nutshell CRM vs Hubspot: Nutshell CRM offers an intuitive interface for sales pipeline management and customer relationships, while HubSpot provides an extensive all-in-one platform for marketing, sales, and service.
  • Nutshell CRM vs Clickfunnels: Nutshell CRM is a dedicated sales-focused CRM; ClickFunnels specializes in building sales funnels and landing pages to drive conversions.
  • Nutshell CRM vs Folk: Nutshell CRM is a sales-focused CRM with robust reporting and pipeline management; Folk emphasizes collaborative contact organization and AI-powered enrichment.
  • Nutshell CRM vs Instantly: Nutshell CRM focuses on managing sales pipelines and customer interactions, while Instantly is geared towards high-volume cold email outreach and lead generation.
  • Nutshell CRM vs ClickUp: Nutshell CRM is a specialized tool for sales and customer relationship management, while ClickUp is a versatile work management platform that includes CRM functionalities.
  • Nutshell CRM vs Monday CRM: Nutshell CRM provides a streamlined sales process with clear pipeline visualization; Monday CRM offers highly customizable visual workflows and strong team collaboration across various functions.
  • Nutshell CRM vs Capsule CRM: Nutshell CRM focuses on intuitive sales pipeline management and automation; Capsule CRM is a simpler contact manager primarily for tracking sales opportunities.
  • Nutshell CRM vs Insightly: Nutshell CRM emphasizes ease of use for small business sales teams; Insightly offers a more comprehensive CRM with additional project management capabilities.
  • Nutshell CRM vs Freshsales CRM: Nutshell CRM provides an easy-to-use sales pipeline and team collaboration; Freshsales CRM includes AI-driven insights and broader sales force automation.
  • Nutshell CRM vs Salesforce: Nutshell CRM offers a straightforward, affordable solution for small to mid-sized businesses; Salesforce is a highly scalable, feature-rich enterprise CRM.

Frequently Asked Questions

What’s the main difference between Zoho CRM and Nutshell CRM?

Zoho CRM has many features for sales, marketing, and customer service, making it powerful but sometimes complex. Nutshell CRM focuses more on keeping sales simple and easy to manage, with a very user-friendly design.

Which CRM is better for a small business?

Both can work for small businesses. Nutshell CRM’s simplicity might be a good fit if you have a small sales team focused on core sales activities. Zoho CRM can also work and offers more features that might be useful as you grow.

Are there free trials for Zoho CRM and Nutshell CRM?

Yes, both Zoho CRM and Nutshell CRM typically offer a free trial period. This lets you test out their features and see which one feels like a better fit for your business before you have to pay for a subscription.

Which CRM has better integrations with other apps?

Zoho CRM usually has more integrations available with a wider range of other business applications. Nutshell CRM integrates with popular tools, but Zoho’s ecosystem and app store are generally more extensive.

Which CRM is easier for a beginner to learn and use?

Most user reviews suggest that Nutshell CRM has a more intuitive & user-friendly interface, making it easier for beginners to pick it up quickly. Zoho CRM, with its many features, can have a steeper learning curve for new users.

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