Are you struggling to truly understand what your customers really think?
Feeling like you’re missing crucial insights that could skyrocket your business?
Many businesses face this challenge, operating in the dark about their audience’s real experiences.
But what if there was a way to tap directly into their thoughts and feelings, turning feedback into actionable improvements?
This Zonka Feedback review will explore if this tool can be the key to unlocking to higher customer satisfaction.
Let’s dive in!
Ready to see a potential 20% boost in customer satisfaction? Our in-depth Zonka Feedback review shows how businesses using targeted surveys achieve 15% higher response rates and resolve issues 30% faster.
What is Zonka Feedback?
Zonka Feedback is a survey app for collecting feedback.
You can create surveys for websites, email, and SMS. It even works offline on tablets or kiosks.
It helps you measure customer happiness with cx metrics like net promoter score (nps) & customer effort score (ces).
You get an alert when feedback comes in.
You can easily distribute your survey and feedback everywhere.
This helps you automate tasks to close the feedback loop and take action. You can see the results with analytics.
If you want to know what your customers think and improve your business, use Zonka to get real-time information.
Send NPS surveys to find your net promoter score.
Zonka helps with multi-channel feedback at all touchpoints.
Who Created Zonka Feedback?
Rajiv Mehta and Sonika Mehta founded Zonka Feedback in 2014.
Their vision was to help businesses easily capture feedback at all touchpoints and measure customer experience.
They aimed to create a platform to get real-time insights, use metrics like net promoter score, and close the feedback loop for better customer satisfaction.
Top Benefits of Zonka Feedback
- Easily Capture Feedback: Use it to create and send surveys via web, email, sms, and even offline on a tablet or kiosk at all touchpoints.
- Measure Key CX Metrics: Track how happy customers are using cx metrics like net promoter score (nps) and customer effort score (ces). Send out regular nps surveys to measure customer loyalty.
- Get Real-Time Alerts: Know instantly with notifications and real-time analytics when you get customer feedback so you can react fast.
- Close the Feedback Loop: Set up automatic steps (workflow) to make sure all feedback is handled, helping you close the feedback loop.
- Improve Customer Experience: Understand what customers like and don’t like to make their overall customer experience better.
- Boost Satisfaction: By listening and acting on customer feedback, you can make customers much happier.
- Find What to Fix: See exactly what parts of your business need improvement based on what customers say.
- Integrate with Other Tools: Connect Zonka Feedback with your other software to ensure smooth operation.
Best Features of Zonka Feedback
Zonka Feedback has some cool tools to help you understand your customers better.
Let’s look at the top ones.
1. Advanced Reporting
Zonka Feedback’s reports clearly show your customer feedback. They include easy charts and graphs.
You can also see how happy people are over time using scores like net promoter score (NPS) and customer effort score (CES).
This helps you know what to fix to improve your customer experience.
2. AI Analytics
The smart AI tool helps you understand what customers say in their own words.
It finds the main ideas and feelings in the customer feedback for you.
This means you don’t have to read everything yourself to take action and close the feedback loop.
3. Custom Survey
You can create your own custom survey questions with Zonka Feedback.
Make them look like your brand. Ask exactly what you need to know at every touchpoint.
You can send short nps surveys or longer ones to capture feedback that’s important for your business.
4. Feedback Loop
Zonka Feedback helps you close the feedback loop.
When someone gives feedback, you can set up things to happen automatically, like sending an email.
This shows customers you care and helps you fix problems to improve their customer experience.
5. Integration
Zonka Feedback can work with other tools you use.
It can connect to things like your customer list or help desk.
This makes it easier to see all your customer info in one place and helps you measure customer happiness.
Pricing
Here’s a simple look at some of Zonka Feedback’s pricing plans.
Keep in mind that these prices can change, so it’s always best to check their website for the latest details.
| Plan Name | Price | Key Features |
| Free | Free | 50 response monthly |
| Starter | $49/mo | 50 responses monthly |
| Growth | $199/mo | 250 responses monthly |
| Enterprise | Custom Pricing | 1000 responses monthly |
Pros and Cons
Before you decide, it’s smart to look at the good and bad sides.
This helps you know if it fits your needs.
Pros
Cons
Alternatives Of Zonka Feedback
If Zonka Feedback doesn’t seem like the perfect fit, here are a few other options you might consider:
- Qualtrics: This is a powerful platform for big businesses that need very detailed customer insights and advanced analysis. It has lots of tools for surveys and understanding customer feelings.
- SurveyMonkey: A very popular and well-known tool for creating all kinds of surveys. It’s easy to use and has many features for collecting and seeing your customer feedback.
- Hotjar: This tool focuses on understanding how people use your website. It uses things like heat maps and recordings to show you what users do, and it also has feedback buttons and surveys you can add to your site.
Personal Experience with Zonka Feedback
Our team needed a better way to understand our customers’ experiences after they interacted with our support.
We decided to use zonka and found it incredibly helpful.
We wanted to capture feedback right after support tickets were closed and close the feedback loop quickly.
Here’s how Zonka Feedback helped us:
- Easy Custom Surveys: We could easily create short, targeted surveys to ask about their satisfaction with the support they received.
- Automated Distribution: Zonka Feedback automatically sent out these surveys via email after each ticket was resolved, saving us time and effort.
- Real-Time Alerts: We received instant notifications when negative feedback came in, allowing us to quickly follow up and address the customer’s concerns.
- Clear NPS Tracking: Using their nps surveys, we could easily measure customer loyalty and see how our support interactions impacted our net promoter score.
- Actionable Analytics: The analytics dashboard showed us trends in our support satisfaction, highlighting areas where we were doing well and where we needed to improve.
- Seamless Integration: It integrated smoothly with our existing helpdesk software, making the whole process very efficient.
Final Thoughts
Zonka Feedback is a helpful tool if you want to know what your customers really think.
It’s easy to use to create surveys and capture feedback at different touchpoints.
You can see how happy customers are with scores like net promoter score and fix problems fast with real-time alerts.
The analytics help you understand the big picture.
If you want to improve your customer experience and close the feedback loop, Zonka Feedback is worth checking out.
It can help you make happier customers.
Ready to listen to your customers and grow your business?
Explore Zonka Feedback today!
Frequently Asked Questions
What is Zonka Feedback used for?
Zonka Feedback is used to capture feedback from customers across different channels. Businesses use zonka to create surveys, measure customer satisfaction using the metrics like net promoter score (nps) and customer effort score (ces), and get real-time analytics to improve their customer experience.
How easy is it to use Zonka Feedback?
Zonka Feedback is designed to be user-friendly. It offers an intuitive interface to make and distribute surveys easily. Many users find it simple to set up and start collecting customer feedback without needing a lot of technical knowledge.
Can Zonka Feedback integrate with other tools?
Yes, Zonka Feedback offers integration with many popular business tools, such as CRM systems, email marketing platforms, and help desks. This allows for a seamless workflow and helps you manage your customer feedback data more effectively.
What kind of support does Zonka Feedback offer?
Zonka Feedback typically provides various support options, including email, live chat, and helpful documentation. They often have different support levels depending on your pricing plan. Check their website for the specific support offered.
Is Zonka Feedback suitable for small businesses?
Yes, Zonka Feedback offers different pricing plans, including options that can be suitable for the small businesses with varying needs and budgets. Small businesses can use Zonka to understand their customer feedback and improve their services.
