⚡ Quick Verdict:
- Pricing: GetScreen starts at $4.17/month vs GoTo Resolve at $23.75/month. Both have a free version.
- Best for: GetScreen for fast browser-based remote access. GoTo Resolve for all in one IT management with ticketing.
- Key difference: GetScreen focuses on remote desktop access. GoTo Resolve adds endpoint protection, patch management, and conversational ticketing.
- Our pick: GoTo Resolve for IT teams that need full support capabilities, not just remote control.
GetScreen and GoTo Resolve both promise quick remote support.
But they are built for different kinds of work.
GetScreen is a lightweight remote desktop tool you run from a browser.
GoTo Resolve is a full IT management suite with ticketing and endpoint protection.
One wins on price and speed. The other wins on depth.
This guide shows you which remote support tool fits your team.
Overview
This GetScreen vs GoTo Resolve comparison covers pricing, remote support features, and ease of use.
We also break down who each tool works best for.
Note that GoTo Resolve is now sold as LogMeIn Resolve after a rebrand.
Our writer signed up for GoTo Resolve and spent time inside the platform.
Notes on GetScreen come from its documentation and user reviews.
What is GetScreen?
GetScreen is a browser-based remote desktop software for quick remote access.
It lets you connect to and manage remote devices from anywhere.
You start a remote session in just two clicks. No download is needed.
Many users call it a simpler replacement for TeamViewer and AnyDesk.
It works for personal use and for a support team helping clients.
Watch the short overview below to see how it runs.
GetScreen
GetScreen gives you fast remote desktop access from any browser. Connect to remote computers in two clicks. Great for quick support and personal use.
GetScreen Pricing
Here is what GetScreen costs in 2026. Let’s break it down.
| Plan | Price | Best For |
|---|---|---|
| Free | $0 | Personal use and testing |
| Standard | $4.17/month | Solo users and freelancers |
| Advanced | $6.67/month | Small teams and quick support |
| Enterprise | $8.33/month | Larger teams needing more devices |
Pricing verified April 2026.
Free trial: A 14-day free trial gives you access to all business features.
Money-back guarantee: You can request a refund if the service is not a fit after you try it.
📌 Note: GetScreen also has a free version for personal use. A Personal Lifetime Plan supports multiple devices with a one-time payment.
⚠️ Warning: Prices shown reflect the lowest annual rate. Month-to-month billing costs more. Check the device limit on each plan before you buy.
Key Benefits of GetScreen
Here is what makes GetScreen worth considering:
- Two-Click Access: You can connect to a remote computer in just two clicks. A quick link or join module makes setup almost instant.
- Browser Based: The software runs from a web browser. There is no install for quick support sessions.
- Secure Connection: Every remote connection uses HTTPS and SSL/TLS. Two factor authentication adds another layer.
- File Transfer: You can transfer files and download files during a session. There are no strict size limits.
- Permanent Remote Access: Keep permanent access to remote desktops you manage often. Connect on demand at any time.
- Telegram Integration: A Telegram app integration lets you launch a remote session from the Telegram bot. The embedded option also fits inside your own product.
What Our Team Noticed
Note: We have not had extensive hands-on time with GetScreen yet. The notes here are based on published documentation and user reviews.
According to G2 reviews, the two-click connection is one of the most praised parts of GetScreen. Reviewers say a connection request takes only a few seconds.
Many call it a convenient tool with easy to use features that give users easy remote control. The intuitive interface and quick setup get repeat mentions.
Reviewers report the service works well and the app runs smoothly with strong performance and minimal lag. Up to 25% faster issue resolution comes from skipping complex setup.
Customers use it to provide support and offer remote support to clients and family members without much support overhead. You can help a customer remotely easily in a single click.
The customer support team gets praise for fast technical support. Most sessions work perfectly on the first try, even next to other tools people have used.
GetScreen Pros & Cons
✅ Pros
- Connect to remote computers in two clicks with no download
- Very good price, with paid plans from $4.17 per month
- Browser based with a clean, user friendly interface
- Strong security with HTTPS, SSL/TLS, and two factor authentication
❌ Cons
- No ticketing system or help desk built in
- No endpoint protection, patch management, or built-in antivirus
- Fewer advanced features for large IT teams
What is GoTo Resolve?
GoTo Resolve is an all in one IT management suite for support teams.
It combines remote support, ticketing, and endpoint management in one app.
The tool is now sold as LogMeIn Resolve after a rebrand from the GoTo brand.
It grew out of GoTo Assist, the older remote support product.
The management tools pull tickets, scripts, and endpoint data into one console. Agents get the ability to run a remote support session on demand, and the platform can enable background maintenance on unattended machines. There is also the ability to push patches, so you offer support without disrupting the user. Many of the great features sit in the higher tiers, yet all the features stay reachable from a single dashboard, and the automation capability works perfectly for routine fixes.
Employees can submit tickets right inside Microsoft Teams or Slack.
Watch the quick walkthrough below before we dig into the details.
GoTo Resolve
GoTo Resolve bundles remote support, ticketing, and endpoint protection. It uses a zero-trust security model and adds GoPilot AI. Built for IT teams in small to midsized business settings.
GoTo Resolve Pricing
Here is what GoTo Resolve costs in 2026. GoTo Resolve offers a limited free package plus four paid tiers, each billed annually. The plans scale with remote work models, so an office team or a distributed crew can pick the right fit. Let’s break it down.
| Plan | Price | Best For |
|---|---|---|
| Free | $0 | Up to three agents and three devices |
| Starter | $23.75/month | Solo technicians and small teams |
| Growth | $44.75/month | Growing support teams |
| Advanced | $63.75/month | Teams needing automation and endpoint tools |
| Complete | $75/month | Full IT management for the organization |
Pricing verified April 2026.
Free trial: A 14-day free trial runs with no credit card information required.
Money-back guarantee: GoTo Resolve does not publish a fixed refund window. Use the free trial and the free plan to test first.
📌 Note: The free plan supports up to three agents, three devices, and three remote-control sessions per month. You can add more agents and devices for an extra fee at the billing stage.
⚠️ Warning: Some users report GoTo Resolve can be pricey next to lighter tools. A few also hit site loading issues tied to EU links.
Key Benefits of GoTo Resolve
Here is what makes GoTo Resolve worth considering:
- Conversational Ticketing: Users create support tickets through Microsoft Teams and Slack. Your support team can receive requests without switching apps.
- Zero-Trust Security: A zero-trust security model asks users to create personal signature keys. This protects remote access and remote execution actions.
- GoPilot AI Assistance: GoPilot gives real-time troubleshooting advice. It can detect and resolve endpoint issues to help you fix issues quicker.
- Proactive IT Automation: Automated patch management and self-healing alerts deliver proactive support. AI Insights flag anomalies before they become tickets.
- Multi-Monitor Remote Support: Technicians can view multiple monitors during support sessions. Several techs can join one remote session with a nine-digit access code.
- Endpoint Protection: The Complete plan adds endpoint protection, a built-in antivirus, and software asset tracking across remote devices.
What Our Team Noticed
Our writer signed up for GoTo Resolve and spent several days inside the platform. Here is what stood out from that hands-on time:
GoTo Resolve Pros & Cons
✅ Pros
- All in one suite with remote support, ticketing, and endpoint management
- Conversational ticketing through Microsoft Teams and Slack
- Zero-trust security with personal signature keys
- GoPilot AI and automation help triage problems and fix issues quicker
❌ Cons
- Pricey next to lighter remote desktop tools
- Some users report site loading issues tied to EU links
- More features than a solo user needs for simple remote control
Feature Comparison
Ready to dig into a detailed comparison of GetScreen vs GoTo Resolve?
We’ll walk through nine key areas. This helps you see which platform fits your support team.
| Feature | GetScreen | GoTo Resolve |
|---|---|---|
| Starting Price | $4.17/month | $23.75/month |
| Free Version | ✅ | ✅ (up to three agents) |
| Browser Based, No Install | ✅ | ✅ |
| Ticketing System | ❌ | ✅ |
| Conversational Ticketing | ❌ | ✅ |
| File Transfer | ✅ | ✅ |
| Two-Factor Authentication | ✅ | ✅ |
| Endpoint Protection | ❌ | ✅ |
| Patch Management | ❌ | ✅ |
| Best For | Quick remote access | Full IT management |
1. Remote Device Control
GetScreen: GetScreen lets you control remote desktops from any browser. You connect to a client’s computer in two clicks and share the desktop screen instantly. It works to control Macs remotely and manage Windows machines the same way.
GoTo Resolve: GoTo Resolve handles remote control plus remote execution. Technicians can run scripts and commands on remote devices in the background. This means routine maintenance happens without disrupting the user.
2. Screen Sharing and Multi-Monitor Support
GetScreen: Screen sharing is fast and runs with minimal lag. The control panel adds real-time keyboard sync, multi-monitor switching, and automatic reconnection. A chat and voice connection help you talk to colleagues remotely during a session.
GoTo Resolve: Technicians can view multiple monitors at once during support sessions. Mobile device support lets a tech access a phone’s camera with permission. Several techs can join one session with a nine-digit access code.
3. Permanent Access and Device Tracking
GetScreen: GetScreen gives you permanent remote access to devices you manage often. You can reach remote computers on demand at any time. This permanent access suits a support team checking the same machines daily.
GoTo Resolve: GoTo Resolve adds location tracking and background device management. IT teams can run routine maintenance on unattended devices. This keeps hardware healthy without waiting for a user request.
4. File Transfer and Asset Management
GetScreen: The file manager lets you transfer files during a remote session. You can download files both ways with no strict size cap. This makes quick fixes simple when you need to move a file fast.
GoTo Resolve: File transfer works during support sessions with no file type or size limit. GoTo Resolve goes further with software asset tracking. You can see what is installed across remote devices from one screen.
5. Terminal Tools and Patch Management
GetScreen: A remote terminal mode lets advanced users run commands without opening the full desktop. This is handy for quick support on a server. It keeps the connection light when you only need the command line.
GoTo Resolve: Automated patch management keeps remote devices updated on a schedule. Self-healing alerts can resolve detected issues on their own. This proactive support cuts the number of tickets your team handles.
6. Security Model
GetScreen: All sessions are encrypted over HTTPS and SSL/TLS. Two factor authentication protects each secure connection. A self-hosted server option lets you keep data on your own hardware for full control.
GoTo Resolve: GoTo Resolve uses a zero-trust security model. Each user creates a personal signature key before access is granted. This extra step guards remote execution on sensitive systems.
⚠️ Warning: The zero-trust signature key adds a setup step for new users. It is more secure but takes a moment longer than GetScreen’s two-click connect.
7. Endpoint Protection and Antivirus
GetScreen: GetScreen does not include endpoint protection or a built-in antivirus. Only a few features here touch security, since it is a remote access solution focused on remote desktop connection, not full device security. You would pair it with separate security software.
GoTo Resolve: Endpoint protection is a core part of the higher plans. A built-in antivirus scans remote devices and flags threats. This is a clear win for IT teams that want security and support in one system.
8. Integrations and API
GetScreen: GetScreen offers an HTTP API and iFrame support. OEM integrations and the embedded option let you put remote access inside your own product. The Telegram integration starts a session from the Telegram app.
GoTo Resolve: Integrations focus on the help desk side. Slack and Microsoft Teams handle ticket management and start support sessions. These integrations fit teams that live inside Teams all day.
9. Mobile Support and Onboarding
GetScreen: Mobile management lets you reach phones and tablets from the same dashboard. The app supports Windows, Mac, Android, and iOS. A desktop app for Windows adds a richer control panel for daily use.
GoTo Resolve: Mobile device support covers Windows, Mac, Android, and iOS too. An onboarding center walks new users and new agents through setup. This helps a support team get productive on day one.
10. Pricing & Cost
Let’s compare the pricing plans side by side.
| Plan | GetScreen | GoTo Resolve |
|---|---|---|
| Free | $0 (personal use) | $0 (up to three agents) |
| Entry Paid | $4.17/month | $23.75/month |
| Mid Tier | $6.67/month | $44.75/month |
| Higher Tier | $8.33/month | $63.75/month |
| Top Tier | — | $75/month |
GetScreen: The price is the headline here. Paid plans start at $4.17 per month, which is a good price for solo users and small teams. You get remote desktop access without paying for IT tools you may not use.
GoTo Resolve: Plans cost more because you get far more. Ticketing, automation, and endpoint protection are built in. For an organization that wants one tool to manage everything, the higher price can still save money overall.
Different Scenarios
| If You Need… | Choose | Why |
|---|---|---|
| Tight budget | GetScreen | Plans from $4.17/month |
| Fastest connect | GetScreen | Two-click remote session |
| Ticketing system | GoTo Resolve | Conversational ticketing in Teams |
| Endpoint protection | GoTo Resolve | Built-in antivirus and patching |
| Personal use | GetScreen | Free version and lifetime plan |
| Full IT management | GoTo Resolve | All in one suite |
💰 Your Budget
GetScreen wins on price by a wide margin. GoTo Resolve costs more but bundles tools you would otherwise buy apart.
🔌 Your Tech Stack
If your team lives in Microsoft Teams, GoTo Resolve fits well. If you want a quick link or embedded option in your own app, GetScreen fits better.
🛠️ Your Support Workflow
GetScreen handles quick support and one-off remote sessions. GoTo Resolve manages tickets, triage problems, and proactive support across many remote devices.
🎓 Your Experience Level
New users find GetScreen easy to use from the first session. GoTo Resolve has more depth, so it takes a bit longer to learn.
🆓 Free Trials and Demos
Both offer a 14-day free trial. GoTo Resolve asks for no credit card, and both keep a free version so you can test on demand.
🛟 Support Options
GoTo Resolve includes 24/7 email, chat, and phone support on paid plans. GetScreen’s customer support is rated highly for fast response times.
Switching Guide
Already using one of these tools? Here is what to expect if you switch.
🔄 Switching from GetScreen to GoTo Resolve?
✅ What you’ll gain:
- A ticketing system with conversational ticketing in Teams and Slack
- Endpoint protection, patch management, and a built-in antivirus
- GoPilot AI and automation to fix issues quicker
❌ What you’ll lose:
- The very low price point of GetScreen
- The two-click connect with no signature key step
- The Telegram integration and embedded quick link
📋 How to switch:
- List the remote devices you manage in GetScreen
- Create a GoTo Resolve account and start the free trial
- Install the agent and connect Teams for ticketing
🔄 Switching from GoTo Resolve to GetScreen?
✅ What you’ll gain:
- A much lower price and a simple, user friendly interface
- Two-click remote access with no install for the client
- A self-hosted server option and Telegram integration
❌ What you’ll lose:
- The ticketing system and conversational ticketing
- Endpoint protection and built-in antivirus
- GoPilot AI and automated patch management
📋 How to switch:
- Export your device list and notes from GoTo Resolve
- Create a GetScreen account and open it in your browser
- Add your devices for permanent remote access
What Our Review Didn’t Cover
This comparison focused on individual users, small teams, and small to midsized business needs. We did not test large enterprise rollouts, custom contracts, or every integration. Our notes reflect the April 2026 versions, so features may have changed since then. If you manage hundreds of remote devices, your priorities may differ from what we covered here.
Final Verdict
| Category | Winner |
|---|---|
| 💰 Pricing | GetScreen |
| ⚡ Speed to Connect | GetScreen |
| 🎫 Ticketing | GoTo Resolve |
| 🛡️ Security Depth | GoTo Resolve |
| 🤖 Automation & AI | GoTo Resolve |
| 👶 Ease of Use | GetScreen |
| 🔌 IT Management | GoTo Resolve |
| 🏆 Overall Winner | GoTo Resolve |
🏆 WINNER: GOTO RESOLVE
GoTo Resolve wins 4 of 7 categories.
Best for: IT teams, conversational ticketing, full remote support and endpoint management
GetScreen and GoTo Resolve are two very different products. They both provide remote support, but they aim at different buyers.
GetScreen is a fast, cheap remote desktop tool. It is the better pick for solo users, freelancers, and anyone who wants quick support without extra features.
GoTo Resolve is a full IT management suite. It is the better pick for a support team that needs ticketing, security, and automation in one app.
GetScreen is excellent for its price and its two-click connect. But if you need all in one IT management, GoTo Resolve is the stronger choice.
More of GetScreen Compared
Here is how GetScreen stacks up against other remote desktop software:
GetScreen wins on: lower price, faster two-click connect, lighter browser-based setup
TeamViewer wins on: brand trust, wider enterprise features, larger device support at scale
GetScreen wins on: no install for clients, Telegram integration, simpler interface for new users
AnyDesk wins on: raw connection speed on weak networks, mature desktop app, broader OS coverage
GetScreen wins on: instant browser access, self-hosted server option, embedded API for your own product
RemotePC wins on: flat annual pricing, simple device licensing, longtime small business focus
More of GoTo Resolve Compared
Here is how GoTo Resolve stacks up against other IT support tools:
GoTo Resolve wins on: built-in ticketing, zero-trust security, conversational ticketing in Teams
TeamViewer wins on: faster pure remote control, bigger partner network, more device endpoints per license
GoTo Resolve vs BeyondTrust
GoTo Resolve wins on: lower starting price, simpler setup for small teams, friendlier user interface
BeyondTrust wins on: deep privileged access controls, large enterprise compliance, advanced session auditing
GoTo Resolve vs Splashtop
GoTo Resolve wins on: integrated ticketing, patch management, GoPilot AI troubleshooting
Splashtop wins on: lower cost per technician, high-frame-rate streaming, simpler remote access focus
Frequently Asked Questions
What does GoTo Resolve do?
GoTo Resolve is an all in one IT management suite. It combines remote support, ticketing, and endpoint management so a support team can fix issues quicker from one app.
Is GoTo Resolve free?
Yes. The free plan supports up to three agents, three devices, and three remote-control sessions per month. A 14-day free trial unlocks more, with no credit card needed.
How much does GoTo Resolve cost?
Paid plans start at $23.75 per month and run up to $75 per month for the Complete plan. You can add more agents and devices for an extra fee at checkout.
What is GetScreen used for?
GetScreen is remote desktop software for quick remote access. You connect to remote computers in two clicks from a browser to provide remote support or help family members.
Is GetScreen safe to use?
Yes. Every session is encrypted over HTTPS and SSL/TLS, and two factor authentication is supported. A self-hosted server option lets you keep data on your own hardware.
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