⚡ Quick Verdict:
- Pricing: TeamViewer paid plans start at $18.90/month and it stays free for personal use. GoTo Resolve paid plans start at $23.75/month.
- Best for: TeamViewer for remote access and remote control across many operating systems. GoTo Resolve for help desk ticketing and endpoint protection.
- Key difference: GoTo Resolve adds conversational ticketing inside Microsoft Teams and Slack. TeamViewer focuses on broad device reach and remote support.
- Our pick: TeamViewer for most users, thanks to its free version, wider platform support, and lower entry price.
TeamViewer and GoTo Resolve both promise easy remote support.
But they were built for two different jobs.
TeamViewer is a remote control tool for any device.
GoTo Resolve is an all in one IT management suite with ticketing.
The right pick depends on how your support team works.
This comparison breaks down both tools so you can decide fast.
Overview
This TeamViewer vs GoTo Resolve comparison covers pricing, features, security, and ease of use.
We also break down who each tool fits best.
Note that GoTo Resolve is now branded as LogMeIn Resolve.
Our sources include published specs, documentation, and user reviews.
Our writers also spent hands-on time with each platform.
By the end, you will know which one fits your needs.
What is TeamViewer?
TeamViewer is remote access and remote control software.
It lets you control other computers and devices over the internet.
The software is made by TeamViewer Germany GmbH.
It has been installed on more than 2.5 billion devices.
The TeamViewer remote control app works on Windows, macOS, and Linux.
It is free for personal use and a great tool for instant support.
It has served support teams for more than a decade.
TeamViewer
Control any device from anywhere. TeamViewer covers Windows, Mac, Linux, and mobile devices. Strong security keeps every remote session safe.
TeamViewer Pricing
Here is what TeamViewer costs in 2026. Let’s break it down.
| Plan | Price | Best For |
|---|---|---|
| Remote Access | $18.90/month | Single users and freelancers |
| Business | $42.90/month | Small IT teams and support users |
Pricing verified June 2026.
Free trial: TeamViewer is free for personal, non commercial use. There is no separate trial for paid plans, but the free version lets you test core features.
Billing terms: Paid plans are billed annually and renew automatically. You can cancel an annual subscription within 28 days of signing up or at renewal.
📌 Note: TeamViewer dropped the one-time purchase option in 2023. All commercial use now runs on a subscription license.
⚠️ Warning: Auto renewal is on by default. Set a reminder before the 28-day window closes if you only need short-term access.
Key Benefits of TeamViewer
Here is what makes TeamViewer worth considering. These powerful features keep its support capabilities ahead of many rivals:
- Broad operating systems support: Connect to Windows, macOS, Linux, Android, and iOS. This wide reach makes life easier when you manage mixed hardware.
- Free for personal use: Help a loved one’s device at no cost. Many TeamViewer users start here before moving to a paid license.
- Strong security: 256-bit AES encryption and two factor authentication protect every connection. The TeamViewer client also gets regular updates.
- Unattended access: Run TeamViewer as a Windows service to reach unattended devices and servers anytime.
- File transfer and remote printing: Move files in both directions during a remote session and print from a remote device.
- AI Session Insights: The AI Suite writes automatic summaries after each session. These ai capabilities as seen in the TeamViewer dashboard cut documentation time.
- Screen sharing and chat: Real-time chat and screen sharing keep both sides connected while resolving issues.
What Our Team Noticed
Our writer installed the TeamViewer client and used it for everyday remote support. It earns high customer satisfaction for resolving issues for clients and customers. Here is what stood out from that hands-on time:
TeamViewer Pros & Cons
✅ Pros
- Free for personal use with full remote control
- Works across more operating systems than most rivals
- Strong security with 256-bit AES and two factor authentication
- Reliable unattended access for servers and other devices
❌ Cons
- Commercial use can get expensive at scale
- No built-in help desk or conversational ticketing
- Auto renewal and the 28-day cancel window catch new users
What is GoTo Resolve?
GoTo Resolve is an all in one IT management suite.
It combines remote support, ticketing, and endpoint management.
The product is now branded as LogMeIn Resolve after a rebrand.
It replaced the older GoTo Assist remote support tool.
Agents can receive requests and triage problems from one dashboard.
It is built for small and midsize businesses that need proactive support.
GoTo Resolve (LogMeIn Resolve)
Run remote support, ticketing, and endpoint protection from one place. Conversational ticketing works inside Microsoft Teams and Slack.
GoTo Resolve Pricing
Here is what GoTo Resolve costs in 2026. Let’s break it down.
| Plan | Price | Best For |
|---|---|---|
| Starter | $23.75/month | New users and small support teams |
| Growth | $44.75/month | Growing teams that need automation |
| Advanced | $63.75/month | Teams needing endpoint protection |
| Complete | $75/month | Full IT management for an organization |
Pricing verified June 2026.
Free version: GoTo Resolve offers a limited free package. It supports up to three agents, three devices, and three remote-control sessions per month.
Free trial: A 14-day free trial is available with no credit card required. Paid plans can be billed annually for a lower rate.
📌 Note: You can add more agents and devices for an extra fee at the billing stage. Higher tiers unlock more automation and endpoint protection.
⚠️ Warning: Some users report GoTo Resolve can feel pricey next to lighter remote tools. Map your agent and device count before you commit.
Key Benefits of GoTo Resolve
GoTo Resolve packages remote help, ticketing, and device control into a single solution that can enable proactive support for lean IT teams. Here is what makes GoTo Resolve worth considering:
- Conversational ticketing: Users create and follow up on tickets inside Microsoft Teams and Slack. This simplifies the support request process.
- Zero-trust security: A zero-trust security model asks users to create personal signature keys before access.
- Endpoint protection and antivirus: Built-in antivirus and endpoint protection guard managed devices from one console.
- Proactive IT automation: Automated patch management and self-healing alerts fix issues quicker, often before a ticket is raised.
- AI-powered assistance (GoPilot): GoPilot gives real-time troubleshooting advice and can detect and resolve endpoint issues on demand.
- Browser-based access: Start a remote support session from a browser window with no downloads required.
- Multi-technician sessions: Several agents can join one remote session with a nine-digit access code and share control.
What Our Team Noticed
Our writer signed up for GoTo Resolve and ran a few support sessions through Microsoft Teams. Here is what stood out:
GoTo Resolve Pros & Cons
✅ Pros
- Ticketing built into Microsoft Teams and Slack
- Zero-trust security with personal signature keys
- Built-in antivirus, patch management, and endpoint protection
- Free plan and a 14-day trial with no card required
❌ Cons
- Can cost more than a plain remote access tool
- Some users report EU links failing to load the site
- Fewer supported operating systems than TeamViewer
Feature Comparison
Ready to dive into a detailed comparison of TeamViewer vs GoTo Resolve?
We will explore ten key features so you can match each platform to your needs.
| Feature | TeamViewer | GoTo Resolve |
|---|---|---|
| Starting Price | Free / $18.90/mo | Free / $23.75/mo |
| Free Version | ✅ (personal use) | ✅ (3 agents) |
| Operating Systems | Windows, Mac, Linux, Android, iOS | Windows, Mac, Android, iOS |
| Conversational Ticketing | ❌ | ✅ |
| Two Factor Authentication | ✅ | ✅ |
| Built-in Antivirus | ❌ | ✅ |
| File Transfer | ✅ | ✅ |
| Unattended Access | ✅ | ✅ |
| AI Assistant | AI Session Insights | GoPilot |
| Best For | Remote access & control | Help desk & endpoint protection |
1. Remote Support & Sessions
TeamViewer: Remote support is the core job here. Share your TeamViewer ID and password, and the other side connects in seconds. You can also send a quick session link to start the connection. Real-time chat and screen sharing run during every remote support session, which makes helping family remotely simple.
GoTo Resolve: Remote execution lets technicians run scripts and commands on remote devices. Multiple technicians can join one session with a nine-digit access code and share control. This suits a support team that handles tickets together.
2. Remote Access & Connection
TeamViewer: Secure remote access works over the internet or a local network. TeamViewer can bypass firewalls and NAT without manual port forwarding. The connection runs from a desktop app or a browser window for easy access on demand.
GoTo Resolve: Remote access and support run through a web browser with no downloads. Technicians can start sessions directly from Microsoft Teams. Background device management handles routine maintenance on unattended devices without disrupting the user.
3. Device & Endpoint Management
TeamViewer: Remote device monitoring tracks the health of every endpoint you manage. It supports PCs, mobile devices, servers, and IoT systems. This broad capability is part of why TeamViewer work fits distributed teams, and it helps IT teams keep many other devices in one view.
GoTo Resolve: Endpoint protection centralizes device management in one place. The platform addresses issues before they escalate, which saves costs. AI Insights detect system anomalies and resolve issues proactively to reduce ticket volume.
4. Security & Two Factor Authentication
TeamViewer: Security rests on 256-bit AES encryption and two factor authentication. Users value these features, which raises trust in the software. Advanced cyber defense tools add another layer for business accounts.
GoTo Resolve: A zero-trust security model requires each user to create a personal signature key for access. This control gives GoTo Resolve a strong stance for regulated teams. Two factor authentication is supported on every account.
⚠️ Warning: The zero-trust signature key is powerful but adds a setup step. Brief new users so the extra security does not slow their first session.
5. Ticketing & Conversational Support
TeamViewer: There is no native help desk here. TeamViewer can manage multiple accounts and devices, but you pair it with a separate ticketing tool if you need one. Its strength is the remote session, not the ticket queue.
GoTo Resolve: Conversational ticketing is the standout feature. Employees submit, review, and follow up on tickets from Microsoft Teams. Agents receive requests and triage problems with drag-and-drop ticket management.
6. Integrations
TeamViewer: Essential integrations connect TeamViewer to common business apps. It also links to the TeamViewer Frontline platform for industrial work. This keeps the tool useful beyond basic remote control.
GoTo Resolve: Powerful integrations cover Slack and Microsoft Teams for ticket submission and support sessions. The office stays in its existing chat tools while support runs in the background.
7. Automation & Patch Management
TeamViewer: Performance monitoring flags slow or failing endpoints early. The AI Suite adds analytics on top of session data. Automation here leans toward visibility rather than full patch rollouts.
GoTo Resolve: Automated patch management and self-healing alerts resolve detected issues on their own. This proactive support model keeps systems patched without manual effort. It is a clear edge for busy IT teams.
8. Asset Management
TeamViewer: Asset management tracks the hardware and software across your fleet. You can see what each device runs and when it last checked in. This helps a support team plan upgrades and spot gaps.
GoTo Resolve: Software assets reporting shows installed apps across managed endpoints. Paired with patch management, it gives the organization a clean view of license and version status.
9. Mobile Device Support
TeamViewer: Mobile device support is strong on both Android phone and iOS. TeamViewer Frontline even adds augmented reality for vision picking in warehouses. These advanced features digitalize manual logistics processes.
GoTo Resolve: Mobile device management covers enrollment, location tracking, and remote actions. Technicians can request camera access on a user’s mobile device to see a hardware problem in real time.
10. Antivirus & File Transfer
TeamViewer: File transfer uses drag-and-drop and transfer queues during a remote session. There is no built-in antivirus, so you keep your own security tools. The focus stays on fast, two-way file movement.
GoTo Resolve: Built-in antivirus runs alongside remote support. File transfer during a session has no limits on file type or size. This pairing means one tool covers both support and basic protection.
Pricing & Cost
Let’s compare the pricing plans side by side.
| Plan | TeamViewer | GoTo Resolve |
|---|---|---|
| Free | ✅ Personal use | ✅ 3 agents / 3 devices |
| Entry Paid | $18.90/month | $23.75/month |
| Mid Tier | $42.90/month (Business) | $44.75/month (Growth) |
| Top Tier | — | $75/month (Complete) |
TeamViewer: The free version and the $18.90 entry plan make it the cheaper start. It is a good fit for single users and freelancers who want remote access without a help desk.
GoTo Resolve: Paid plans cost a little more, but you get ticketing and endpoint protection in the price. For a support team that wants one tool to manage everything, that bundle can be worth the gap.
Different Scenarios
Both tools pack great features into their plans, but the right pick depends on your workflow. The table below maps common needs to the better choice, and the extra features each platform adds at higher tiers can tip the decision further.
| If You Need… | Choose | Why |
|---|---|---|
| Free remote control | TeamViewer | Free for personal use |
| Help desk ticketing | GoTo Resolve | Conversational ticketing built in |
| Widest device reach | TeamViewer | Adds Linux support |
| Endpoint protection | GoTo Resolve | Built-in antivirus and patching |
| Lowest entry price | TeamViewer | $18.90 vs $23.75/month |
💰 Your Budget
TeamViewer wins on the entry price and a free personal tier. GoTo Resolve costs more but bundles ticketing and security into one license.
🔌 Your Tech Stack
If your office lives in Microsoft Teams, GoTo Resolve fits right in. TeamViewer is the safer pick when you also manage Linux machines.
🛠️ Your Support Style
For ad-hoc remote support and instant support of a loved one’s device, TeamViewer is faster. For structured tickets, GoTo Resolve helps you triage problems.
🎓 Your Experience Level
New users find TeamViewer simpler to set up. GoTo Resolve rewards teams that want to manage agents, devices, and automation together.
🆓 Free Trials and Demos
GoTo Resolve gives a 14-day free trial with no card. TeamViewer offers a full free version for personal use, so both let you test first.
🛟 Support Options
GoTo Resolve includes 24/7 email, chat, and phone support on paid plans. TeamViewer offers tiered support plus a large library of guides and webinars.
Switching Guide
Already using one of these tools? Here is what to expect if you switch.
🔄 Switching from TeamViewer to GoTo Resolve?
✅ What you’ll gain:
- Conversational ticketing inside Microsoft Teams and Slack
- Built-in antivirus and automated patch management
- Zero-trust security with personal signature keys
❌ What you’ll lose:
- Native Linux remote access and control
- The free personal use tier
- TeamViewer Frontline augmented reality tools
📋 How to switch:
- Export your device list and notes from TeamViewer
- Create a GoTo Resolve account and start the 14-day trial
- Install the agent and connect Microsoft Teams for ticketing
🔄 Switching from GoTo Resolve to TeamViewer?
✅ What you’ll gain:
- Linux support and broader operating systems coverage
- A free version for personal, non commercial use
- Remote printing and augmented reality with TeamViewer Frontline
❌ What you’ll lose:
- Conversational ticketing and the help desk queue
- Built-in antivirus and endpoint protection
- Automated patch management and self-healing alerts
📋 How to switch:
- Close open tickets or move them to your new help desk
- Create a TeamViewer account and install the client
- Set up unattended access on the devices you manage
What Our Review Didn’t Cover
This comparison focused on single users and small support teams. We did not test large enterprise rollouts or custom contracts for either tool. Our notes reflect the June 2026 versions, so features may have shifted since then. If you manage hundreds of agents, your priorities may differ from what we cover here.
We also stayed light on the deeper automation and AI layers. TeamViewer’s AI Suite generates Session Insights, which produce automatic summaries and documentation after each remote session, and the platform adds AI-powered troubleshooting that suggests resolution steps in real time. On the GoTo side, GoPilot offers real-time troubleshooting advice and can autonomously detect and resolve endpoint issues, while AI Insights flag system anomalies before they turn into tickets. Both layers reward longer evaluation than a short review allows.
Industrial and field scenarios sit outside our scope too. TeamViewer Frontline brings augmented reality and vision picking to logistics processes and warehouse work, which is a different job from the desk-bound IT support most readers need. We did not put that through its paces. We also did not stress-test remote printing, the full breadth of essential integrations, or the billing mechanics around auto renewal, where annual cancellations must be made within 28 days of subscribing or upon renewal.
Final Verdict
| Category | Winner |
|---|---|
| 💰 Pricing | TeamViewer |
| 🖥️ Device Reach | TeamViewer |
| 🎫 Ticketing | GoTo Resolve |
| 🛡️ Endpoint Protection | GoTo Resolve |
| 👶 Ease of Use | TeamViewer |
| 🔌 Integrations | Tie |
| 🏆 Overall Winner | TeamViewer |
🏆 WINNER: TEAMVIEWER
TeamViewer wins four of six categories.
Best for: remote access, remote control, cross-platform support, and helping family remotely.
TeamViewer and GoTo Resolve solve two different problems.
TeamViewer is a remote access and remote control tool with huge device reach.
GoTo Resolve is an all in one IT management suite with ticketing.
GoTo Resolve is excellent for help desks that live in Microsoft Teams.
But if you want low cost, wide reach, and simple setup, TeamViewer is the better choice for most users.
To put it plainly: pick TeamViewer when remote control is the core job. It is free for personal use, installs in minutes on Windows, macOS, Linux, Android, and iOS, and connects through a partner ID and password without firewall headaches. Families helping a loved one’s device, freelancers, and small IT teams that mostly need to jump onto a remote machine will get more value per dollar here, and the free version covers non commercial use indefinitely.
Pick GoTo Resolve when the ticket is the unit of work. If your team already lives in Microsoft Teams, conversational ticketing, built-in antivirus, and zero-trust access make it the stronger help desk, even though it carries a higher entry price. Many organizations end up running both for a while during a switch, so test each free tier against your real workflow before you commit a budget.
More of TeamViewer Compared
Here is how TeamViewer stacks up against other competitors:
TeamViewer vs AnyDesk
TeamViewer wins on: broader operating systems support, mature AI session insights, and a deeper integration list.
AnyDesk wins on: lighter installs, lower commercial pricing, and faster connection on slow networks.
TeamViewer vs Splashtop
TeamViewer wins on: personal-use freedom, augmented reality tools, and a larger device install base.
Splashtop wins on: cheaper team plans, simple per-user pricing, and strong remote work bundles.
TeamViewer wins on: Linux coverage, unattended access depth, and richer security controls.
RemotePC wins on: flat yearly pricing, generous device counts, and a gentler learning curve.
More of GoTo Resolve Compared
Here is how GoTo Resolve stacks up against other competitors:
GoTo Resolve vs BeyondTrust
GoTo Resolve wins on: simpler setup, conversational ticketing, and a free plan for small teams.
BeyondTrust wins on: deeper privileged access controls, stronger audit logging, and large-enterprise compliance.
GoTo Resolve wins on: built-in antivirus, patch management automation, and Microsoft Teams ticketing.
ISL Online wins on: self-hosted options, one-time license choices, and broader language coverage.
GoTo Resolve wins on: endpoint protection, zero-trust security, and proactive IT automation.
Getscreen wins on: browser-first simplicity, lower entry pricing, and quick one-link access.
Frequently Asked Questions
What does GoTo Resolve do?
GoTo Resolve is an all in one IT management suite. It combines remote support, conversational ticketing, endpoint protection, and automation in one tool for small and midsize teams.
Is GoTo Resolve free?
Yes, there is a limited free package. It supports up to three agents, three devices, and three remote-control sessions per month, plus a 14-day trial of paid plans.
Can I use TeamViewer for free?
Yes. TeamViewer is free for personal, non commercial use. You get full remote control to help family and friends, but commercial use needs a paid license.
Can TeamViewer control another phone?
Yes. TeamViewer supports mobile device support on Android and iOS. The other person installs the QuickSupport app, then shares an ID so you can connect.
Which is better for ticketing, TeamViewer or GoTo Resolve?
GoTo Resolve wins for ticketing. Its conversational ticketing runs inside Microsoft Teams and Slack. TeamViewer has no native help desk and focuses on remote access instead.
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