GoTo Resolve vs ISL Online: Best Remote Access in 2025?

Winner

4.5

• Mobile Device Management
• Unattended Access
• Patch Management
• Helpdesk Software
• Asset Management
• Free trial available
• Paid Plans from $23/month

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Runner Up

3.5

• Security
• Self Hosted
• Managed Private Cloud
• OEM and Integrations
• Administration
• Free trial available
• Paid Plans from $34.90/month

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Struggling to pick the right remote access tool for your business?

You’re not alone.

Many teams face this challenge, trying to find software that’s both powerful and easy to use.

The wrong choice can lead to wasted time, security risks, and frustrated employees.

We’re here to help you cut through the confusion between GoTo Resolve vs ISL Online to make an informed decision.

Overview

To give you the clearest picture, we’ve tested both GoTo Resolve and ISL Online.

Our team has thoroughly tested their features, ease of use.

And overall performance in real-world scenarios, so you can see how they truly stack up.

4.5out of 5

Ready to simplify your IT support? Try GoTo Resolve now! Try it free and join the thousands!

Pricing: It has a free trial. Paid plan starts at $23/monthly.

Key Features:

• Asset Management
• Unattended Access
• Patch Management

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3.5out of 5

Ready to make the smart choice for remote desktop in 2025? Try ISL online & join thousands!

Pricing: It has a free trial. Paid plan starts at $34.90/monthly.

Key Features:

• On-premise deployment option
• Unlimited managed devices
• Advanced customization

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What is ISL Online?

What is ISL Online? It’s a powerful remote access solution.

It lets you connect to computers and mobile devices from anywhere.

Think of it as your virtual bridge to any device. It’s known for being very secure and reliable.

Also, explore our favorite ISL Online alternatives…

Our Take

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Key Benefits

• 100% On-Premise Option: You can host it on your own servers. This gives you full control.
• Unlimited Devices/Users: One license covers unlimited endpoints. This saves you money.
• Strong Security Features: It uses end-to-end encryption. Your data stays private.
• Custom Branding: You can add your company’s logo. It looks more professional.
• Live Chat Integration: Talk to customers while helping them.
• Wake On LAN: Turn on a computer remotely.
• Session Recording: Record sessions for training or review.

Pricing

ISL Online’s pricing is straightforward. They offer different plans:

• Standard: $34.90/month.
• Premium: $54.90/month
• Enterprise: $99.90/month
• Pay Per Use: $0.25/min

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Pros

• Unlimited connections with one license.
• Strong security keeps data safe.
• Self-hosting option is a big plus.
• Easy to set up and use.
• Good value for large teams.

Cons

• Interface can feel a bit old.
• Less global brand recognition.
• Fewer integrations than competitors.

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What is GoTo Resolve?

So, what exactly is GoTo Resolve? Think of it as a complete toolkit for IT support.

It’s designed to help businesses manage and fix computer issues remotely.

This means you can help your employees or customers no matter where they are.

Also, explore our favorite GoTo Resolve alternatives…

Our Take

GoTo Resolve is the secure, all-in-one IT management solution with built-in AI assistance and zero trust security.

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Key Benefits

GoTo Resolve has some cool features. Here are its best parts:

• Remote Monitoring: It watches your computers. It alerts you to issues.
• Ticketing System: You get 25 help tickets per month. This helps track problems.
• Endpoint Management: Manage up to 10 devices. Keep them secure and updated.
• Automated Tasks: Set up 3 automated actions. Save time on common fixes.
• Mobile Device Support: Help phones and tablets too. Connect from your phone.
• Strong Security: Your sessions are safe. Data stays private.

Pricing

GoTo Resolve has clear pricing. Here’s what you get:

• Remote Access: $23/month
• Remote Support Plus: $44/month
• Standard Endpoint Management: $57/month
• Premium Endpoint Management: Contact for pricing

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Pros

• Easy to set up.
• Simple for quick support.
• Good for small teams.
• Automated tasks save time.
• Mobile support is helpful.

Cons

• Free plan is limited.
• Advanced features cost more.
• Less global server presence.

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Feature Comparison

Deciding between remote desktop software like GoTo Resolve (formerly LogMeIn Resolve/GoToAssist) and ISL Online requires a close look at their features.

This comparison details how both great tools help IT professionals provide remote assistance and manage remote devices.

1. Core Remote Access and Control

Both solutions offer fundamental remote control capabilities, screen sharing, and the ability for a support team to join a remote session.

• GoTo Resolve: Provides fast and reliable remote access and remote control, including the ability for agents to support a remote user with either zero-download remote view or full remote session control via the desktop app or web console.
• ISL Online: Offers full remote control over remote devices with its ISL Light desktop app. It is considered an extremely easy and user friendly remote desktop solution for both the IT professional and the client end.

2. Proactive Support and IT Management

GoTo Resolve offers advanced features that move beyond reactive support, integrating RMM capabilities, whereas ISL Online focuses on pure remote support functionalities.

• GoTo Resolve: GoTo Resolve offers proactive support through built-in Remote Monitoring and Management (RMM) tools like device monitoring, patch management, and remote execution, allowing IT professionals to triage problems and fix issues quicker before they impact end users.
• ISL Online: Primarily functions as a dedicated remote support session and remote desktop software. It offers features like ISL AlwaysOn for unattended access, but its focus is less on proactive device monitoring and more on providing immediate remote assistance.

3. Unattended Access and Administrative Mode

The ability to access unattended computers is key for maintenance and performing tasks that require administrator rights.

• GoTo Resolve: Supports unattended remote computers on Windows, Mac, and Android, and includes features like background file manager and remote terminal access to perform administrative tasks without interrupting the remote user.
• ISL Online: Offers robust unattended access via the ISL AlwaysOn agent, which requires an access password for security. It supports restarting a remote computer in administrative mode (admin rights) to perform privileged tasks.

4. Integrated Ticketing and Support Workflow

GoTo Resolve unifies the support process with modern helpdesk features, which is an extra feature compared to ISL Online’s pure connectivity focus.

• GoTo Resolve: Integrates modern incident management and conversational ticketing, notably with Microsoft Teams, making it easy for users to receive requests and for agents to create, manage, and start a remote support session directly from the chat app.
• ISL Online: Provides high-quality connection for support sessions, but the core product does not include an integrated ticketing or helpdesk system. It focuses on the remote desktop connection itself, providing tools like session links to join a request.

5. Mobile Device Support and Connectivity

The need for mobile device support is growing, with agents needing to access android and ios devices or provide support from their own mobile device.

• GoTo Resolve: Offers comprehensive mobile device support for remote devices running iOS, Android, and Chromebook. Agents can use the mobile app for remote control and even interactive camera share to assist with hardware issues.
• ISL Online: Provides good mobile support, allowing connections to and from android devices and ios devices using the ISL Light app. It is a highly cross-platform solution to provide remote support.

6. Licensing Model and Affordability

The cost structure affects how an organization can scale its support team and manage new users.

• GoTo Resolve: Licenses are typically priced per agent (technician) and often billed annually. The pricing can increase based on the inclusion of RMM and advanced features like endpoint protection.
• ISL Online: Employs a unique licensing model often based on the number of simultaneous or concurrent sessions. One license can support an unlimited users and an unlimited number of client machines or unattended machines, offering great features for scaling teams.

7. Security and Encryption Standards

Both solutions prioritize maximum security for their support capabilities, which is crucial for regulated industries dealing with sensitive information or data.

• GoTo Resolve: Built with a security-first, zero trust architecture. It includes robust security with multi-factor authentication and two factor authentication, ensuring banking-grade encryption for remote support session data.
• ISL Online: Complies with strict security standards, using a strong end-to-end encryption (AES 256-bit) and two factor authentication to secure the access password and all data transferred during a remote session.

8. Deployment Options

Deployment flexibility is a major difference, particularly for larger organizations and those in regulated industries.

• GoTo Resolve: Primarily a cloud-based service, simplifying setup and maintenance for the support team and clients.
• ISL Online: Provides both a robust cloud license and a Self-Hosted/private cloud option. This allows IT environments to gain full control over their data and infrastructure, a key requirement for highly regulated industries like health care.

9. Customization and Branding

The user interface and branding options help to maintain a consistent professional presence for the IT professionals.

• GoTo Resolve: Offers customization and branding options, although its user interface and workflow is designed to be a unified, all-in-one app experience.
• ISL Online: Features custom branding and standard customization, allowing users to integrate their logo, change colors, and name the application, all through an intuitive interface.

What to Look for When Choosing Remote Access Software?

• Security Features: Prioritize robust encryption and authentication.
• Ease of Use: Is it simple for both technicians and end-users?
• Platform Compatibility: Does it support all your operating systems (Windows, Mac, Linux, mobile)?
• Deployment Options: Do you need cloud-based or self-hosted?
• Performance: Look for fast connection speeds and minimal lag.
• Pricing Structure: Understand recurring costs and included features.
• Integration Capabilities: Does it work with your existing help desk or CRM?
• Customer Support: What kind of support does the vendor offer?

Final Verdict 

So, which remote access software wins?

For most businesses wanting an all-in-one solution, GoTo Resolve is our top pick.

It combines remote support with ticketing and automation, making IT tasks much easier.

However, if top-tier security and self-hosting are crucial, ISL Online is a fantastic alternative.

Its focus on performance and unique self-hosted option truly stands out.

We’ve thoroughly tested both and considered user reviews so that you can trust our advice.

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