Are you struggling to pick the right remote support tool for your business?
In today’s work world, being able to help people from anywhere is super important.
Two popular choices are Splashtop and GoTo Resolve.
But how do you know which one is better for you?
This guide will break down Splashtop vs GoTo Resolve.
Overview
We tested both Splashtop and GoTo Resolve.
Our team used them for many tasks.
This helped us see their strengths and weaknesses.
Now, we can compare them fairly for you.
Ready to try a faster, more affordable remote access solution? Try it for free and join thousands!
Pricing: It has a free trial. Paid plan starts at $5/monthly.
Key Features:
- High-Speed Performance
- Lightweight Client
- Cross-Platform Compatibility
Ready to simplify your IT support? Try GoTo Resolve now! Try it free and join the thousands!
Pricing: It has a free trial. Paid plan starts at $23/monthly.
Key Features:
- Asset Management
- Unattended Access
- Patch Management
What is Splashtop?
Let’s talk about Splashtop.
It’s a tool for remote access. This means you can control another computer from anywhere.
Many people use it.
It’s known for being fast.
It’s also very secure. You can use it for work or at home.
Also, explore our favorite Splashtop alternatives…
Our Take
Join over 600,000 daily users! Get instant remote access to any device with Splashtop for fast remote support.
Key Benefits
- Fast and Smooth Connection: Enjoy quick access. It feels like you are there.
- High-Quality Streaming: Get clear video and audio. Works great for media.
- Cross-Platform Support: Use it on any device. Windows, Mac, Linux, mobile.
- Enhanced Security Features: Your data stays safe. It uses strong encryption.
- Cost-Effective Plans: Save money with it. Good value for features.
Pricing
Splashtop has several plans. For personal use, Splashtop Personal is free. But it has limits.
Here are some other options:
- Solo: $5/month
- Pro: $8.25/month
- Performance: $13/month
- Enterprise: Contact for pricing
Pros
Cons
What is GoTo Resolve?
Let’s talk about GoTo Resolve.
It’s a tool that helps you fix computer problems from anywhere.
You can control someone’s computer.
You can also chat with them.
It makes helping people easy. It’s good for small and medium-sized businesses.
Also, explore our favorite GoTo Resolve alternatives…
Our Take
GoTo Resolve is the secure, all-in-one IT management solution with built-in AI assistance and zero trust security.
Key Benefits
GoTo Resolve has some cool features. Here are its best parts:
- Remote Monitoring: It watches your computers. It alerts you to issues.
- Ticketing System: You get 25 help tickets per month. This helps track problems.
- Endpoint Management: Manage up to 10 devices. Keep them secure and updated.
- Automated Tasks: Set up 3 automated actions. Save time on common fixes.
- Mobile Device Support: Help phones and tablets too. Connect from your phone.
- Strong Security: Your sessions are safe. Data stays private.
Pricing
GoTo Resolve has clear pricing. Here’s what you get:
- Remote Access: $23/month
- Remote Support Plus: $44/month
- Standard Endpoint Management: $57/month
- Premium Endpoint Management: Contact for pricing
Pros
Cons
Feature Comparison
Splashtop and GoTo Resolve are both secure remote access solutions, but they differ in scope and pricing.
Splashtop offers high performance remote access and is highly cost effective.
While GoTo Resolve is an all-in-one IT management platform with integrated helpdesk and automation capabilities for support teams.
1. Integrated IT Management and Automation
GoTo Resolve’s primary strength is its integration of service management and automation into a single platform.
- GoTo Resolve: Provides great features including proactive support and automation, allowing IT teams to create and run automated actions to manage systems, software updates, and fix issues quicker without manual workloads. It also includes inventory reporting and device management.
- Splashtop: Offers Splashtop Autonomous Endpoint Management (AEM) in its higher tiers, which includes real time monitoring, third party software patching, and automation to streamline software updates and improve security posture, making it a robust, feature-rich alternative.
2. Ticketing and Conversational Ticketing
GoTo Resolve provides a native helpdesk functionality, which is a major convenience for support teams.
- GoTo Resolve: Features conversational ticketing, allowing new users and employees to send a support request and for support team agents to receive requests and triage problems directly within messaging platforms like Microsoft Teams.
- Splashtop: Does not have a native ticketing system. It functions as a specialized remote access solution, and support teams typically integrate it with third-party software for conversational ticketing and managing the support sessions workflow.
3. Performance and Seamless Experience
Splashtop is consistently recognized for its low-latency, high-frame-rate remote desktop connections, giving it a performance edge.
- Splashtop: Known for high performance remote access, delivering a seamless experience with high-definition, high-frame-rate streaming. This makes Splashtop the best remote desktop software for business professionals working remotely on media-intensive tasks.
- GoTo Resolve: Provides reliable performance for a remote support session. Its focus on security and an all-in-one platform means its performance is balanced across a wider set of functionalities, rather than solely prioritizing speed for direct remote control.
4. On-Demand Support Functionality
Both offer fast, attended support, but GoTo Resolve provides a clientless option that simplifies the user connection.
- GoTo Resolve: Offers browser-based remote support. Technicians can invite users to join a remote session via a simple link, allowing them to join without having to download or install a desktop app (logmein resolve), which is extremely convenient for one-time support.
- Splashtop: Provides Splashtop SOS for on-demand tech support. Agents use a session code to securely access remote devices. While this is extremely easy, the end-user is typically required to download and run a small Splashtop streamer app.
5. Security and Compliance
Both solutions offer advanced security features, but Splashtop is more vocal about specific industry certifications.
- Splashtop: Provides advanced security features including device authentication and two factor authentication (2FA). It is ISO certified (e.g., ISO 27001) and often cited for its compliance with standards like HIPAA, essential for protecting sensitive information in educational institutions.
- GoTo Resolve: Employs a zero trust security approach with strong encryption and two factor authentication. It ensures secure remote access and includes features for endpoint protection and access control.
6. Cost-Effectiveness and Pricing
Splashtop is generally seen as the more cost effective solution for remote access and basic remote support needs.
- Splashtop: Is widely known for its competitive and transparent Splashtop cost. Many core features, including mobile device support, are included in the base price, allowing small businesses to save money compared to other remote desktop solutions.
- GoTo Resolve: While offering a robust platform, its higher-tier plans with advanced features like RMM and automation can be more expensive, especially if extra features or add-ons (like mobile device support in some legacy plans) are required.
7. Mobile Device Support and Capabilities
Both offer strong support for mobile devices, but Splashtop often includes this in its base pricing.
- Splashtop: Includes comprehensive mobile device support in its core remote support solutions. IT teams can remotely control and provide tech support to Android and iOS mobile devices.
- GoTo Resolve: Offers strong mobile device support capabilities and is known for its ability to enable agents to view a user’s mobile device camera for troubleshooting physical hardware issues at a remote location.
8. Unattended Access and Device Management
Both solutions enable unattended access, which is crucial for managing devices remotely and remote work.
- Splashtop: Splashtop Remote Support allows IT teams to centrally deploy the Splashtop streamer to secure numerous devices remotely. The platform simplifies management and control permissions for unattended remote computers.
- GoTo Resolve: Provides reliable unattended access as part of its platform, enabling IT agents to securely access remote devices for maintenance and management. Its RMM component allows for management tasks even when a full remote session is limited.
9. Collaboration and Multi-Agent Support
GoTo Resolve has integrated tools designed for easy collaboration among a support team.
- GoTo Resolve: Facilitates collaboration during a support session, with the ability for up to three agents to join a session simultaneously. This extra feature helps support teams resolve complex issues quicker and improves supporting efficiency.
- Splashtop: Also supports collaboration, allowing multiple technicians to join a single remote desktop connections session to an endpoint, which helps IT teams streamline software updates and troubleshooting.
What to Look for When Choosing a Remote Access Tool?
When picking a remote access tool, consider these points:
- Speed: Does it feel fast and smooth?
- Ease of Use: Is it simple to set up and use?
- Security: Does it protect your data well?
- Cost: Does it fit your budget?
- Features: Does it have what you need (file transfer, multiple users)?
- Compatibility: Does it work on all your devices (PC, phone)?
- Support: Can you get help if you have problems?
- Reliability: Does it connect without issues?
- Unattended Access: Can you connect when no one is there?
Final Verdict (Our Pick)
After looking at everything, we picked Splashtop as the slightly better choice.
It’s great for most users in 2025.
It mixes easy use with strong features. It also offers good value.
GoTo Resolve is good too. But Splashtop often gives a smoother experience.
This is true for daily remote support.
We spent many hours testing both tools.
We know what works. Our goal is honest advice.
Pick Splashtop if you want simple, reliable remote access.
It gets the job done without fuss.
More of Splashtop
We’ve compared Splashtop with the following alternatives, highlighting their standout features:
- Splashtop vs TeamViewer: TeamViewer offers comprehensive features and broad multi-platform support for enterprise use.
- Splashtop vs AnyDesk: AnyDesk is praised for its lightweight connections and excellent low-latency performance.
- Splashtop vs RemotePC: RemotePC provides secure, always-on access and integrates cloud backup for business users.
- Splashtop vs RealVNC Connect: RealVNC Connect focuses on secure, direct connections and robust multi-monitor capabilities.
- Splashtop vs GoTo Resolve: GoTo Resolve offers integrated IT support, ticketing, and powerful automation features.
- Splashtop vs ISL Online: ISL Online provides flexible deployment options (cloud/on-premise) with strong security.
- Splashtop vs BeyondTrust: BeyondTrust specializes in privileged access management and advanced enterprise security.
- Splashtop vs LogMeIn: LogMeIn offers robust remote access and management for businesses, with extensive features.
More of GoTo Resolve
We’ve explored GoTo Resolve’s features, but how does it stand against other leading remote access solutions? Here’s a quick look:
- GoTo Resolve vs TeamViewer: TeamViewer offers extensive cross-platform compatibility and robust remote control for diverse devices.
- GoTo Resolve vs AnyDesk: AnyDesk provides high-speed, low-latency connections, ideal for quick, efficient remote work.
- GoTo Resolve vs Splashtop: Splashtop excels in high-performance streaming and cost-effective solutions for various business needs.
- GoTo Resolve vs RemotePC: RemotePC features always-on access and strong file transfer capabilities across multiple platforms.
- GoTo Resolve vs RealVNC Connect: RealVNC Connect focuses on secure, direct connections with a long-standing VNC legacy.
- GoTo Resolve vs ISL Online: ISL Online offers flexible cloud/on-premise deployment and advanced multi-session collaboration features.
- GoTo Resolve vs BeyondTrust: BeyondTrust specializes in privileged access management and enterprise-grade security for critical systems.
Frequently Asked Questions
Is Splashtop better than LogMeIn for remote desktop?
Splashtop often wins on price for basic remote desktop needs. LogMeIn (now GoTo Resolve part) offers more advanced features. Your best choice depends on specific needs and budget. Both provide reliable access.
Does GoTo Resolve offer remote print capabilities?
Yes, GoTo Resolve includes remote print features. This lets users print documents from a remote computer to a local printer. It’s a handy tool for many business setups.
Can I get a free trial for Splashtop or GoTo Resolve?
Both Splashtop and GoTo Resolve typically offer a free trial. This allows you to test their features. You can see if they fit your needs before committing to a subscription.
Which service is better for scalability and concurrent sessions?
GoTo Resolve often provides stronger scalability for larger teams and more concurrent sessions. It’s designed as an all-in-one solution for growing businesses. Splashtop also scales well for many users.
Does either tool offer advanced diagnostics for admin users?
GoTo Resolve offers more integrated advanced diagnostics tools for IT admin users. This helps with troubleshooting. Splashtop focuses more on direct remote control, though it provides essential insights.
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