Struggling to pick the best remote access software for your business?
You’re not alone.
Many companies find themselves in a bind when choosing between powerful tools like RealVNC Connect and GoTo Resolve.
Both offer solutions for connecting to computers from afar.
We’ll look at RealVNC Connect vs GoTo Resolve features so that you can make an informed decision.
Overview
We’ve thoroughly tested both RealVNC Connect and GoTo Resolve, putting them through their paces in various real-world scenarios.
This hands-on experience has allowed us to draw direct comparisons and highlight their key differences.
Ready to simplify your IT support? Try GoTo Resolve now! Try it free and join the thousands!
Pricing: It has a free trial. Paid plan starts at $23/monthly.
Key Features:
- Asset Management
- Unattended Access
- Patch Management
Want robust, secure remote access for your business? Try it free and join the thousands!
Pricing: It has a free trial. Paid plan starts at $29.75/monthly.
Key Features:
- Cross-platform support
- End-to-end encryption
- Direct and cloud connectivity
What is RealVNC Connect?
RealVNC Connect lets you access computers from anywhere.
It’s like being right in front of your machine, even if you’re miles away.
This tool is great for both personal use and helping others with their tech issues.
Also, explore our favorite RealVNC Connect alternatives…
Our Take
Securely use RealVNC for remote desktop access! Want robust, secure remote access for your business? Try it now!. Download RealVNC now!
Key Benefits
- Direct Access: Connect straight to your machines.
- Cross-Platform: Works on many devices.
- High Security: Encrypts your connections.
- Team Support: Helps many users at once.
- Flexible Licensing: Pay for what you need.
Pricing
VNC Connect has different plans.
- Premium: $29.75/month
- Plus: $16.50/month
- Essential: $8.25
Pros
Cons
What is GoTo Resolve?
GoTo Resolve is a powerful tool for IT support.
It combines remote access with other helpful features, making it an all-in-one solution for managing computer issues.
It helps you fix problems quickly and keep systems running smoothly.
Also, explore our favorite GoTo Resolve alternatives…
Our Take
GoTo Resolve is the secure, all-in-one IT management solution with built-in AI assistance and zero trust security.
Key Benefits
GoTo Resolve has some cool features. Here are its best parts:
- Remote Monitoring: It watches your computers. It alerts you to issues.
- Ticketing System: You get 25 help tickets per month. This helps track problems.
- Endpoint Management: Manage up to 10 devices. Keep them secure and updated.
- Automated Tasks: Set up 3 automated actions. Save time on common fixes.
- Mobile Device Support: Help phones and tablets too. Connect from your phone.
- Strong Security: Your sessions are safe. Data stays private.
Pricing
GoTo Resolve has clear pricing. Here’s what you get:
- Remote Access: $23/month
- Remote Support Plus: $44/month
- Standard Endpoint Management: $57/month
- Premium Endpoint Management: Contact for pricing
Pros
Cons
Feature Comparison
RealVNC Connect, built on the robust Virtual Network Computing (VNC) protocol, is a great tool focused on a simple, secure remote connection.
In contrast, GoTo Resolve offers an all-in-one platform integrating remote support with comprehensive IT automation and management capabilities.
1. Core Focus: Remote Access vs. All-in-One IT
The two solutions serve fundamentally different purposes, from direct machine control to integrated service delivery.
- GoTo Resolve: Offers a unified platform combining remote support, Remote Monitoring and Management (RMM), and conversational ticketing. Its focus is on providing a proactive support solution with great features for IT teams to fix issues quicker and gain visibility over remote devices.
- VNC Connect: The secure remote access solution is primarily focused on providing reliable remote desktop connections. It allows users to remotely connect to an office computer or remote machine for remote working and is the commercial evolution of the simple, multi platform VNC protocol.
2. Remote Monitoring and Management (RMM)
GoTo Resolve’s inclusion of RMM features is a major feature that RealVNC Connect does not offer, allowing for proactive support.
- GoTo Resolve: Offers advanced features like proactive support through device monitoring and alerts, patch management (Windows Update Policies), automated remote execution, and asset management. This capability enables IT teams to manage and secure devices remotely without interrupting employees.
- VNC Connect: Does not offer RMM capabilities. It focuses on the interactive remote control session itself, with its management tools centered on user access, device permissions, and organizing remote desktop contacts and accounts.
3. On-Demand Support Functionality
Both platforms excel at providing quick, ad-hoc support, but GoTo Resolve offers browser-based, clientless support for new users.
- GoTo Resolve: Provides clientless remote support, meaning customers can join a remote support session via a simple browser window or a session link without needing to install the desktop app, making it extremely easy for a remote user to receive requests.
- VNC Connect: Features On Demand Assist, a clever tool that lets a support technician start a remote session with a user without the need for them to have the RealVNC Server installed, making it simple to offer support.
4. Security Architecture
While both are secure, GoTo Resolve emphasizes a modern zero trust model in its design.
- GoTo Resolve: Built with a security-first mindset and a zero trust architecture, which includes multi factor authentication and granular admin controls to verify access. This ensures that every remote session is highly secure and protects the organization’s devices.
- VNC Connect: Provides a secure remote access solution with robust end-to-end encryption (AES-256), multi factor authentication, and granular control permissions. It also offers the option for direct connections over a local network for maximum security.
5. Advanced Session Features and Collaboration
GoTo Resolve offers advanced collaboration and background access tools that enhance the support capabilities of support teams.
- GoTo Resolve: Enables up to three agents to join a remote support session for collaboration. It also offers background access to troubleshoot hardware or software issues without interrupting the end user, which is an extra feature for improving operational efficiencies.
- VNC Connect: Provides essential in-session tools like chat session, file transfer (transferring files), remote printing, and multi monitor support. It also allows multiple users to connect to a computer remotely for collaborative troubleshooting.
6. Cross-Platform and Mobile Device Support
Both platforms provide robust compatibility across various operating systems, catering to diverse remote working environments.
- GoTo Resolve: Offers comprehensive multi platform support, allowing remote support to clients across Windows, macOS, Linux, and mobile devices (Android and iOS devices), ensuring support capabilities for a modern workforce.
- VNC Connect: Provides excellent multi platform support across Windows, macOS, Linux, and Raspberry Pi, with the RealVNC Viewer app available for mobile device access. The VNC protocol allows secure remote access to many operating systems.
7. Ticketing and Service Delivery
GoTo Resolve integrates helpdesk features directly into its platform, streamlining the support workflow.
- GoTo Resolve: Features conversational ticketing, integrating with platforms like Microsoft Teams to allow agents to receive requests and triage problems in a single workspace. This ability to create and manage tickets is a significant advantage over a pure remote access tool.
- VNC Connect: Does not have a native ticketing system. IT teams use VNC Connect primarily as a remote connection tool and typically integrate it with a third-party service desk or helpdesk service to manage support sessions.
8. Unattended Access and Device Management
Both support continuous access to devices, but GoTo Resolve’s management is geared toward large-scale IT operations.
- GoTo Resolve: Provides secure unattended remote access, which can be deployed across devices remotely. Its device management features allow for the organization of devices by groups and proactive monitoring, essential for supporting an entire organization.
- VNC Connect: Supports unattended access by installing the RealVNC Server on the remote machine (office computer, home pc) and setting up device access. Its management is primarily focused on controlling access to the remote device through the account setup.
9. Core Technology and Reliability
RealVNC Connect’s strength is its foundational technology, which is widely recognized for its reliability.
- VNC Connect: Is built on the VNC protocol, a tried-and-true technology that is simple to install and reliable for remote desktop solutions. It is a great tool for technicians who value direct, pixel-level remote control and compatibility.
- GoTo Resolve: Leverages modern cloud-based technology for speed and resilience, designed to provide a secure remote support session that quickly adapts to network fluctuations and can be deployed rapidly.
What to Look for When Choosing Remote Access Software?
- Security: Is the connection encrypted? Can you set strong passwords?
- Features: Do you need just a remote control or file transfer, chat, or system diagnostics?
- Ease of Use: Is it simple to set up and for your users to understand?
- Compatibility: Does it work with all your operating systems (Windows, Mac, Linux, mobile)?
- Pricing: Does it fit your budget, both now and as you grow?
- Reliability: Is the connection stable? Are there frequent disconnections?
- Support: What kind of help is available if you run into problems?
Final Verdict
So, which one should you choose? Our pick is GoTo Resolve for most businesses.
While RealVNC Connect is great for simple remote access, GoTo Resolve offers much more.
It’s like an entire IT toolkit in one package.
You get a strong remote control plus tools for automation, patch management, and a helpdesk.
We’ve thoroughly tested both. GoTo Resolve helps you manage and fix problems faster.
If you need a comprehensive solution that goes beyond basic remote access.
GoTo Resolve is the stronger choice.
More of RealVNC Connect
Here, we’ve compared RealVNC Connect vs other remote access solutions, highlighting their unique strengths:
- RealVNC Connect vs TeamViewer: TeamViewer offers broader device support and a highly user-friendly interface.
- RealVNC Connect vs AnyDesk: AnyDesk is known for its fast, low-latency connections, even on weaker networks.
- RealVNC Connect vs Splashtop: Splashtop excels in high-performance streaming and cost-effective pricing for businesses.
- RealVNC Connect vs RemotePC: RemotePC provides always-on access and integrates cloud backup solutions for users.
- RealVNC Connect vs GoTo Resolve: GoTo Resolve combines IT support, ticketing, and remote monitoring capabilities.
- RealVNC Connect vs ISL Online: ISL Online offers flexible licensing and strong security with direct developer support.
- RealVNC Connect vs BeyondTrust: BeyondTrust provides advanced security, compliance, and granular access control for enterprises.
- RealVNC Connect vs LogMeIn: LogMeIn offers comprehensive remote access with robust printing and detailed reporting features.
More of GoTo Resolve
We’ve explored GoTo Resolve’s features, but how does it stand against other leading remote access solutions? Here’s a quick look:
- GoTo Resolve vs TeamViewer: TeamViewer offers extensive cross-platform compatibility and robust remote control for diverse devices.
- GoTo Resolve vs AnyDesk: AnyDesk provides high-speed, low-latency connections, ideal for quick, efficient remote work.
- GoTo Resolve vs Splashtop: Splashtop excels in high-performance streaming and cost-effective solutions for various business needs.
- GoTo Resolve vs RemotePC: RemotePC features always-on access and strong file transfer capabilities across multiple platforms.
- GoTo Resolve vs RealVNC Connect: RealVNC Connect focuses on secure, direct connections with a long-standing VNC legacy.
- GoTo Resolve vs ISL Online: ISL Online offers flexible cloud/on-premise deployment and advanced multi-session collaboration features.
- GoTo Resolve vs BeyondTrust: BeyondTrust specializes in privileged access management and enterprise-grade security for critical systems.
Frequently Asked Questions
Is RealVNC Connect good for personal use?
Yes, RealVNC Connect is very suitable for personal use. It’s straightforward for accessing your computer remotely or helping a friend or family member with basic tech issues.
Does GoTo Resolve include a ticketing system?
Yes, GoTo Resolve features an integrated ticketing system. This helps IT teams track, manage, and resolve support requests efficiently, centralizing communication and problem-solving.
Can I transfer files with both solutions?
Yes, both RealVNC Connect and GoTo Resolve allow for file transfer between the local and remote computers during a session, making it easy to share necessary documents or software.
Which is better for large businesses, RealVNC Connect or GoTo Resolve?
GoTo Resolve is generally better for large businesses due to its comprehensive IT management features, such as automation and patch management, which go beyond remote access.
Is GoTo Resolve the same as LogMeIn Resolve?
GoTo Resolve is the rebranded and updated version of what was formerly known as LogMeIn Resolve. It maintains and expands upon the core functionalities of its predecessor.
English 
Spanish 
Chinese 
German 
French 
Arabic 
Russian 
Portuguese 
Japanese 
Korean 
Italian 
Turkish 
Dutch 
Polish