Quick Start
This guide covers every Splashtop feature:
- Getting Started — Create account and basic setup
- How to Use Autonomous Endpoint Management — Monitor and manage all devices from one place
- How to Use Remote Support — Fix issues on any device without being there
- How to Use Access Management — Control who connects and when
- How to Use Multi-Monitor Support — View and switch between multiple screens
- How to Use Custom Branding — Add your company logo and colors
- How to Use Vulnerability and Patch Management — Keep every endpoint secure and updated
Time needed: 5 minutes per feature
Also in this guide: Pro Tips | Common Mistakes | Troubleshooting | Pricing | Alternatives
Why Trust This Guide
I’ve used Splashtop for over 12 months and tested every feature covered here. This how to use Splashtop tutorial comes from real hands-on experience — not marketing fluff or vendor screenshots.
Splashtop is one of the most powerful remote access tools available today.
But most users only scratch the surface of what it can do.
This guide shows you how to use every major feature.
Step by step, with screenshots and pro tips.
Splashtop Tutorial
This complete Splashtop tutorial walks you through every feature step by step, from initial setup to advanced tips that will make you a power user.
Splashtop
Access any computer from anywhere with high-performance remote desktop. Splashtop delivers fast, secure connections with 256-bit AES encryption. Start your free trial today — no credit card required.
Getting Started with Splashtop
Before using any feature, complete this one-time setup.
It takes about 3 minutes.
Now let’s walk through each step.
Step 1: Create Your Account
Go to Splashtop’s website.
Click “Start Free Trial” on the top right.
Enter your email and create a password.
✓ Checkpoint: Check your inbox for a confirmation email.
Step 2: Download the Splashtop Streamer
Install Splashtop Streamer on the computer you want to access.
The Streamer runs in the background on your host machine.
Download from the Splashtop website or your account dashboard.
It supports Windows, Mac, Linux, iOS, and Android.
✓ Checkpoint: You should see the Streamer icon in your system tray.
Step 3: Install the Splashtop Business App
Download the Splashtop Business app on your local device.
Log in with the same account credentials.
Your remote computer should appear in the device list.
✅ Done: You’re ready to use any feature below.
How to Use Splashtop Autonomous Endpoint Management
Autonomous Endpoint Management lets you monitor, manage, and secure all devices from a single console.
Here’s how to use it step by step.
Watch Autonomous Endpoint Management in action:
Now let’s break down each step.
Step 1: Open the Endpoint Dashboard
Log into your Splashtop web console.
Click “Endpoint Management” in the left sidebar.
You’ll see all enrolled devices listed with their status.
Step 2: Add Devices to Your Fleet
Click “Add Device” and choose your deployment method.
Use mass deployment for large teams or install manually.
Here’s what this looks like:
✓ Checkpoint: New devices should appear in your fleet within minutes.
Step 3: Set Alerts and Policies
Create alert rules for CPU, disk space, or offline status.
Apply group policies to enforce settings across all devices.
✅ Result: Every endpoint is now monitored and managed from one place.
💡 Pro Tip: Group devices by department or location for faster management and targeted policies.
How to Use Splashtop Remote Support
Remote Support lets you connect to any device and fix issues without being physically present.
Here’s how to use it step by step.
Watch Remote Support in action:
Now let’s break down each step.
Step 1: Start a Support Session
Open the Splashtop Business app or web console.
Select the device you need to support from the list.
Click “Connect” to start a remote session.
Step 2: Use Support Tools
Access the toolbar for file transfer, chat, and reboot options.
Use drag-and-drop to move files between devices.
Here’s what this looks like:
✓ Checkpoint: You should see the remote desktop with the support toolbar active.
Step 3: End and Log the Session
Click “Disconnect” when the issue is resolved.
Splashtop automatically logs session details for your records.
✅ Result: The remote issue is fixed and the session is logged for audit purposes.
💡 Pro Tip: Enable session recording to keep a video record of every support interaction for compliance.
How to Use Splashtop Access Management
Access Management lets you control who can connect to which devices and when.
Here’s how to use it step by step.
Watch Access Management in action:
Now let’s break down each step.
Step 1: Navigate to User Management
Go to your Splashtop web console.
Click “Management” then “Users” in the left sidebar.
You’ll see all team members and their current access levels.
Step 2: Create Groups and Assign Permissions
Click “Create Group” and name it by team or role.
Assign specific computers to each group.
Set permissions for file transfer, remote reboot, and clipboard sharing.
✓ Checkpoint: Each group should show its assigned devices and permissions.
Step 3: Enable Scheduled Access
Set time windows for when users can connect.
This prevents unauthorized access outside business hours.
✅ Result: Every team member has the exact access they need — nothing more.
💡 Pro Tip: Turn on two-factor authentication for every user to add an extra layer of security.
How to Use Splashtop Multi-Monitor Support
Multi-Monitor Support lets you view and control all screens on a remote computer.
Here’s how to use it step by step.
Watch Multi-Monitor Support in action:
Now let’s break down each step.
Step 1: Connect to a Multi-Monitor Machine
Start a remote session to a computer with two or more monitors.
Splashtop detects all connected displays automatically.
Step 2: Switch Between Monitors
Use the monitor icons in the toolbar to switch screens.
You can also view all monitors at once in a single window.
✓ Checkpoint: You should see each monitor’s content clearly in the viewer.
Step 3: Use Multi-to-Multi Monitor Mode
If your local setup has multiple monitors, map each one to a remote screen.
This gives you a true multi-display remote experience.
✅ Result: You’re working across all remote screens just like sitting at the desk.
💡 Pro Tip: Use the “All Monitors” view first to find the screen you need, then switch to single-monitor mode for better performance.
How to Use Splashtop Custom Branding
Custom Branding lets you add your company’s logo, colors, and name to the Splashtop interface.
Here’s how to use it step by step.
Watch Custom Branding in action:
Now let’s break down each step.
Step 1: Open Branding Settings
Go to your Splashtop web console.
Navigate to “Management” then “Custom Branding.”
Step 2: Upload Your Logo and Set Colors
Upload your company logo in PNG or JPG format.
Choose your brand colors for the interface theme.
Add a custom welcome message for end users.
✓ Checkpoint: Preview the branded interface before saving.
Step 3: Deploy Your Branded Streamer
Generate a custom Splashtop Streamer with your branding.
Distribute it to clients or employees for a professional look.
✅ Result: Your remote support tool now carries your brand identity.
💡 Pro Tip: Create a branded SOS app for on-demand support so clients see your company name instead of Splashtop.
How to Use Splashtop Vulnerability and Patch Management
Vulnerability and Patch Management lets you scan for security gaps and deploy updates across all endpoints.
Here’s how to use it step by step.
Watch Vulnerability and Patch Management in action:
Now let’s break down each step.
Step 1: Run a Vulnerability Scan
Open the Endpoint Management dashboard.
Click “Vulnerability Scan” and select your target devices.
Splashtop checks for missing OS patches and third-party updates.
Step 2: Review the Scan Results
Check the vulnerability report for critical, high, and low-risk items.
Each item shows the affected device and recommended patch.
✓ Checkpoint: You should see a prioritized list of patches to apply.
Step 3: Deploy Patches
Select the patches you want to deploy.
Choose to apply them immediately or schedule for off-hours.
Splashtop pushes the updates to all selected endpoints.
✅ Result: Every device is patched and secure without manual intervention.
💡 Pro Tip: Schedule weekly scans so new vulnerabilities are caught before they become a problem.
How to Use Splashtop Extended Management Portal
Extended Management Portal lets you run scripts, manage inventory, and automate IT tasks at scale.
Here’s how to use it step by step.
Watch Extended Management Portal in action:
Now let’s break down each step.
Step 1: Access the Management Portal
Log into the Splashtop web console.
Click “Extended Management” in the navigation menu.
Step 2: Run Remote Commands and Scripts
Select one or more devices from the inventory list.
Choose a pre-built script or write your own custom command.
Execute it across all selected devices simultaneously.
✓ Checkpoint: Each device should show the script execution status.
Step 3: Review Inventory and Reports
Check hardware and software inventory for every managed device.
Export reports for compliance audits or internal reviews.
✅ Result: You’ve automated IT tasks and have full visibility into your device fleet.
💡 Pro Tip: Save your most-used scripts as templates to run them with one click next time.
How to Use Splashtop HaloITSM Integration
HaloITSM Integration lets you launch remote support sessions directly from your IT service tickets.
Here’s how to use it step by step.
Watch HaloITSM Integration in action:
Now let’s break down each step.
Step 1: Connect Splashtop to HaloITSM
Open your HaloITSM admin panel.
Go to integrations and search for Splashtop.
Enter your Splashtop API credentials to link the accounts.
Step 2: Launch a Session from a Ticket
Open any support ticket in HaloITSM.
Click the Splashtop button to start a remote session.
The session connects to the user’s device instantly.
✓ Checkpoint: You should see the remote desktop within the ticket workflow.
Step 3: Close the Ticket After Resolution
End the remote session once the issue is fixed.
Session details are logged automatically in the ticket history.
✅ Result: Your support workflow is connected from ticket to resolution with no app switching.
💡 Pro Tip: Splashtop also works with Jira, ServiceNow, Zendesk, and Freshdesk for similar ticket-based workflows.
How to Use Splashtop SOS App Customization
SOS App Customization lets you create a branded on-demand support app for your clients.
Here’s how to use it step by step.
Watch SOS App Customization in action:
Now let’s break down each step.
Step 1: Access SOS Settings
Go to your Splashtop web console.
Navigate to “SOS” then “Custom App” in the menu.
Step 2: Customize the SOS App
Upload your company logo and set your brand colors.
Add a custom support message that users see when they open the app.
Choose which features to enable for end users.
✓ Checkpoint: Preview the custom app and confirm your branding looks correct.
Step 3: Share the Custom SOS Link
Copy the download link for your branded SOS app.
Send it to clients via email or embed it on your support page.
✅ Result: Clients now have a professional, branded way to request support.
💡 Pro Tip: Pin the SOS link to your company’s help center page so clients can find it instantly.
How to Use Splashtop Reliable System Configuration
Reliable System Configuration lets you standardize settings across all managed devices.
Here’s how to use it step by step.
Watch Reliable System Configuration in action:
Now let’s break down each step.
Step 1: Create a Configuration Profile
Go to the Management section in your Splashtop console.
Click “Configuration Profiles” and then “Create New.”
Step 2: Define System Settings
Set power management, security, and network preferences.
Configure wake-on-LAN, auto-lock, and screen blanking rules.
✓ Checkpoint: Review the profile summary before applying.
Step 3: Apply the Profile to Device Groups
Select the device groups that should receive this configuration.
Click “Apply” and the settings push to all selected devices.
✅ Result: All devices now share the same secure, standardized configuration.
💡 Pro Tip: Create separate profiles for office and remote workers with different security levels.
Splashtop Pro Tips and Shortcuts
After testing Splashtop for over 12 months, here are my best tips.
Keyboard Shortcuts
| Action | Shortcut |
|---|---|
| Toggle full screen | Ctrl + Shift + F |
| Switch monitors | Ctrl + Shift + Arrow Key |
| Send Ctrl+Alt+Del to remote | Ctrl + Alt + Insert |
| Open file transfer | Ctrl + Shift + T |
Hidden Features Most People Miss
- Wake-on-LAN: Turn on a sleeping remote computer from anywhere without anyone pressing the power button.
- Remote Print: Print a document from your remote computer directly to your local printer with no extra setup.
- Screen Blanking: Hide what you’re doing on the remote screen so office visitors can’t see your session.
Splashtop Common Mistakes to Avoid
Mistake #1: Forgetting to Update the Streamer
❌ Wrong: Running an outdated Splashtop Streamer and wondering why connections fail.
✅ Right: Enable auto-updates or check for Streamer updates monthly on all host machines.
Mistake #2: Skipping Two-Factor Authentication
❌ Wrong: Leaving 2FA disabled because it feels like an extra step.
✅ Right: Enable 2FA for every user account to prevent unauthorized remote access.
Mistake #3: Not Configuring Firewall Rules
❌ Wrong: Blaming Splashtop for connection issues when the firewall is blocking it.
✅ Right: Whitelist Splashtop in your firewall and antivirus settings during initial setup.
Splashtop Troubleshooting
Problem: Connection Drops or Freezes
Cause: Unstable internet or bandwidth-heavy applications running on the host.
Fix: Test your internet speed on both ends. Close unnecessary apps on the host. Lower the streaming quality in Splashtop settings.
Problem: Remote Computer Shows as Offline
Cause: The Splashtop Streamer may have stopped running or the computer went to sleep.
Fix: Set the Streamer to launch at startup. Disable sleep mode on the host machine. Enable Wake-on-LAN as a backup.
Problem: Lag During Remote Sessions
Cause: High screen resolution or GPU-intensive tasks on the remote machine.
Fix: Reduce the display resolution in session settings. Switch to “Best Speed” mode instead of “Best Quality.” Close heavy graphics applications.
📌 Note: If none of these fix your issue, contact Splashtop support.
What is Splashtop?
Splashtop is a remote access and support tool that lets you control any computer from anywhere.
Think of it like having a portal to your office desk — from your couch, a coffee shop, or another country.
Watch this quick overview:
It includes these key features:
- Autonomous Endpoint Management: Monitor and manage all devices from a single dashboard.
- Remote Support: Connect to any device and troubleshoot issues in real time.
- Access Management: Control user permissions, groups, and scheduled access.
- Multi-Monitor Support: View and switch between all connected displays remotely.
- Custom Branding: White-label the interface with your company identity.
- Vulnerability and Patch Management: Scan for security gaps and deploy fixes automatically.
For a full review, see our Splashtop review.
Splashtop Pricing
Here’s what Splashtop costs in 2026:
| Plan | Price | Best For |
|---|---|---|
| Remote Access Solo | $5/year | Individual users with one or two computers |
| Remote Access Pro | $8.25/person per year | Small teams needing multi-device access |
| Access Performance | $13/person per year | Teams that need high-end streaming quality |
| Splashtop Enterprise | Custom | Large organizations with advanced security needs |
Free trial: Yes — 7-day free trial available on most plans.
Money-back guarantee: Contact Splashtop support within 30 days for a refund.
💰 Best Value: Remote Access Pro — gives you team features and multi-device access at a fraction of competitor pricing.
Splashtop vs Alternatives
How does Splashtop compare? Here’s the competitive landscape:
| Tool | Best For | Price | Rating |
|---|---|---|---|
| Splashtop | Affordable remote access for teams | $5/yr | ⭐ 4.3 |
| Getscreen | Budget-friendly browser-based access | $4.17/mo | ⭐ 3.9 |
| TeamViewer | Enterprise-grade remote support | $18.90/mo | ⭐ 4.4 |
| AnyDesk | Fast connections with low latency | $32.31/mo | ⭐ 4.3 |
| RemotePC | Simple remote access for small teams | $22.12/yr | ⭐ 4.0 |
| RealVNC Connect | Secure cross-platform remote desktop | $8.25/mo | ⭐ 4.4 |
| GoTo Resolve | All-in-one IT management and support | $55/mo | ⭐ 4.3 |
| ISL Online | European-based secure remote support | $16.90/mo | ⭐ 4.0 |
| BeyondTrust | Enterprise privileged remote access | Contact for pricing | ⭐ 4.4 |
Quick picks:
- Best overall: Splashtop — unbeatable price for the performance and security you get.
- Best budget: Getscreen — browser-based access starting at just $4.17 per month.
- Best for beginners: RemotePC — minimal setup with a clean, simple interface.
- Best for IT teams: GoTo Resolve — combines remote support with ticketing and RMM tools.
🎯 Splashtop Alternatives
Looking for Splashtop alternatives? Here are the top options:
- 💰 Getscreen: Lightweight browser-based remote access with no installation required on the client side. Great for quick support sessions.
- 🏢 TeamViewer: The industry standard for enterprise remote support with augmented reality features and massive device compatibility.
- ⚡ AnyDesk: Known for ultra-fast connections using its proprietary DeskRT codec, ideal for bandwidth-limited environments.
- 👶 RemotePC: Simple, affordable remote access that works well for individuals and small teams with minimal IT knowledge.
- 🔒 RealVNC Connect: Built by the inventors of VNC technology with strong security defaults and cross-platform support.
- 🔧 GoTo Resolve: All-in-one IT management platform combining remote access, RMM, ticketing, and helpdesk tools.
- 🌟 ISL Online: European-hosted remote support with GDPR compliance and strong encryption for privacy-focused teams.
- 🏢 BeyondTrust: Enterprise-grade privileged remote access with advanced session auditing and compliance features.
For the full list, see our Splashtop alternatives guide.
⚔️ Splashtop Compared
Here’s how Splashtop stacks up against each competitor:
- Splashtop vs Getscreen: Splashtop offers deeper endpoint management and enterprise features. Getscreen wins on simplicity and browser-based access.
- Splashtop vs TeamViewer: TeamViewer has broader brand recognition and AR support. Splashtop costs a fraction of the price for similar performance.
- Splashtop vs AnyDesk: AnyDesk edges ahead on raw speed. Splashtop offers better management tools and lower annual pricing.
- Splashtop vs RemotePC: RemotePC is simpler to set up. Splashtop provides more advanced IT management and security features.
- Splashtop vs RealVNC Connect: RealVNC has a strong open-source heritage. Splashtop delivers faster streaming and better mobile support.
- Splashtop vs GoTo Resolve: GoTo Resolve bundles ticketing and RMM. Splashtop is far more affordable for pure remote access needs.
- Splashtop vs ISL Online: ISL Online focuses on EU compliance. Splashtop offers wider platform support and lower entry pricing.
- Splashtop vs BeyondTrust: BeyondTrust is built for large enterprises with strict compliance. Splashtop is better for small-to-mid teams on a budget.
Start Using Splashtop Now
You learned how to use every major Splashtop feature:
- ✅ Autonomous Endpoint Management
- ✅ Remote Support
- ✅ Access Management
- ✅ Multi-Monitor Support
- ✅ Custom Branding
- ✅ Vulnerability and Patch Management
Next step: Pick one feature and try it now.
Most people start with Remote Support.
It takes less than 5 minutes.
Frequently Asked Questions
What is Splashtop used for?
Splashtop is used for remote access, remote support, and endpoint management. It lets you connect to computers from anywhere, troubleshoot issues remotely, and manage devices across your organization. Both individuals and IT teams use it daily.
Is Splashtop completely free?
Splashtop offers a free trial but is not permanently free for business use. The paid plans start at $5 per year for the Remote Access Solo plan. There is no free-forever tier for commercial use, but the trial lets you test all features first.
Is Splashtop better than TeamViewer?
Splashtop is significantly cheaper than TeamViewer and delivers comparable performance for most use cases. TeamViewer has wider brand recognition and more enterprise integrations. For small-to-mid teams focused on cost, Splashtop is the stronger choice.
Is Splashtop Streamer used to spy?
No. Splashtop Streamer is the host software that allows remote connections. It shows a visible notification when someone connects. You can also set it to require approval before any session starts, giving you full control over who accesses your machine.
Does Splashtop record your screen?
Splashtop can record sessions, but only if the admin enables this feature. Screen recording is off by default. When enabled, both parties are notified that the session is being recorded. Recordings are stored securely for audit purposes.
Is Splashtop safe to use?
Yes. Splashtop uses 256-bit AES encryption, TLS protection, two-factor authentication, and device authentication. It complies with SOC 2 standards and is trusted by organizations in healthcare, finance, and education for secure remote access.
How does Splashtop pricing work?
Splashtop uses annual billing with per-user or per-device pricing depending on the plan. The Solo plan starts at $5 per year. Pro and Performance plans charge per person per year. Enterprise plans are custom-quoted based on your organization’s needs.
What’s the difference between Splashtop versions?
Splashtop offers Remote Access for personal and team use, Remote Support for IT technicians, and Enterprise for large organizations. Each version adds more management, security, and compliance features. Choose based on your team size and support needs.
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