Choosing the right CRM can feel overwhelming, right?
There are so many options.
Two popular contenders are Capsule CRM and Bitrix24.
But how do you know which one is the perfect fit for your business?
This comparison of Capsule CRM vs Bitrix24 will help you make an informed decision.
We’ll break down each platform’s key features, pricing, and pros and cons.
Overview
We’ve put Capsule CRM and Bitrix24 through their paces, exploring their features, pricing, and overall user experience.
Our hands-on testing and in-depth analysis allow us to provide a clear comparison, helping you choose the right CRM for your needs.
Want a simple yet powerful CRM to organize your customer relationships? Try Capsule CRM today and see the difference!
Pricing: It has a free plan. The premium plan starts at $18/month.
Key Features:
- Contact Management
- Sales Pipeline
- Task Management
Looking for an affordable yet comprehensive solution? Bitrix24 offers a robust platform with a wide range of features.
Pricing: It has a free plan. The premium plan starts at $49/month.
Key Features:
- CRM
- Project Management
- Communication Tools
What is Capsule CRM?
Now, let’s dive into Capsule CRM. It’s designed to be a simple CRM.
Think of it as your digital address book, but it is way more powerful.
It helps you keep track of contacts, deals, and communication. It’s easy to use, and no complicated setup is needed.
Want to streamline your sales pipeline? Capsule CRM offers a robust contact management system with intuitive tools. Don’t lose leads! Experience the power of this leading CRM software.
Key Benefits
- User-friendly interface: Capsule CRM is known for its intuitive design and ease of use.
- Affordable pricing: It’s one of the most budget-friendly CRMs on the market.
- Great for small businesses: Its simplicity and focus on essential features make it perfect for small teams.
- Mobile app: Access your customer data and manage your sales pipeline on the go.
- Integrates with popular tools: Connects with G Suite, Mailchimp, Zapier, and more.
Pricing
Capsule CRM offers a free plan for up to 2 users and 250 contacts. Need more? Their paid plans start at just $21 per month. Here’s what you get:
- Starter ($18/month): 30,000 contacts, Email Templates, AI-Powered Email Assistant.
- Growth ($36/month): 60,000 contacts, Workflow Automation, Advanced Sales Pipelines.
- Advanced ($54/month): 120,000 contacts, Multiple Project Boards, Contact Enrichment.
- Ultimate ($72/month): 240,000 contacts, Dedicated Account Manager, Custom Training.
Pros
Cons
What is Bitrix24?
Now, let’s examine Bitrix24. It’s a popular business choice because it’s an all-in-one platform—think CRM, project management, and website builder—packed with features.
Ready to take control of your projects and boost your team’s productivity? Bitrix24 gives you the tools you need to excel at project management, with over 10 million users worldwide.
Key Benefits
- Feature-rich CRM: Manage your contacts, deals, and sales pipeline.
- Integrated project management: Plan, track, and easily collaborate on projects.
- Built-in communication tools: Chat, video conference, and file sharing within the platform.
- Website builder: Create landing pages and websites without any coding.
- Mobile app: Access your work from anywhere, anytime.
Pricing
Bitrix24 offers a generous free plan for up to 12 users. If you need more features or users, they have several paid plans:
- Basic ($49/month): 24 GB Storage, 5 Users, collaboration, CRM..
- Standard ($99/month): 100 GB Storage, 50 Users, collaboration, CRM.
- Professional ($199/month): 1024 GB Storage, 100 Users, collaboration, CRM.
- Enterprise($399/month): 3 TB Storage, 250 Users, collaboration, CRM, Drive, Tasks & Projects.
Pros
Cons
Feature Comparison
Let’s compare Capsule CRM and Bitrix24, examining their core features and how they compare.
This will give you a clear picture of what each crm software offers.
Integration
Capsule CRM offers integrations with various tools, enhancing its functionality.
Bitrix24 also boasts a wide range of integration options, including its own suite of business tools.
Bitrix24’s strength lies in its all-in-one approach.
Capsule CRM focuses on being a solid, central hub connecting to other best-in-class apps.
Customer Relationship Management
Both platforms offer robust customer relationship management features.
Capsule CRM excels at contact management and pipeline tracking.
Bitrix24 provides a more comprehensive suite of tools, including marketing automation and live chat, making it suitable for larger businesses.
Project Management
Bitrix24 shines with built-in project management tools, allowing you to manage projects and track progress within the CRM.
While Capsule CRM offers some project tracking, it’s not as extensive as Bitrix24’s offering.
If project management is key, Bitrix24 is likely the better choice.
Templates and Customizable Options
Both platforms offer customizable options and template features, allowing you to tailor the software to your specific needs.
Bitrix24, however, generally offers more customization, including visual customization and workflow rules.
Document Management
Document management is important for any business.
Bitrix24 includes a comprehensive document management system.
Capsule CRM, while offering document storage, doesn’t have the same level of advanced document management.
Workflow and Automation
Bitrix24 has stronger workflow and automation capabilities, allowing you to automate complex business processes.
Capsule CRM offers some automation, but it’s not as advanced.
Analytics and Reporting
Both platforms offer analytics and reporting features.
Bitrix24, due to the breadth of its features, provides more in-depth reporting.
Capsule CRM offers solid reporting features, especially for sales tracking.
Task Management
Both CRMs offer task management.
Bitrix24 integrates task management with its project management tools.
Capsule CRM’s task management focuses more on individual and team tasks related to contacts and deals.
Telephony
Bitrix24 offers built-in telephony features.
Capsule CRM typically integrates with third-party telephony solutions.
If having a built-in calling is important, Bitrix24 is a clear winner.
Free Plan
Capsule CRM offers a free plan with limited features.
Bitrix24 also offers a free plan, but it has user and feature restrictions.
If budget is a major concern, explore the free options of both.
What to Look for When Choosing CRM Software?
- Industry-Specific Needs: Does the CRM cater to your industry’s unique workflows and regulations?
- Mobile Accessibility: How robust is the mobile app? Can your team manage crucial tasks on the go?
- Training and Support: What level of training and ongoing support is offered? Is it readily available?
- Security: Does the CRM offer robust data security measures? Is your data safe?
- Budget: Consider not just the subscription cost but also implementation and training expenses.
- Trial Period: Take advantage of free trials. Test the software with your team.
- Future Scalability: Will the CRM grow with your business? Can it handle increased data and users?
Final Verdict (Our Pick)
Choosing between Capsule CRM and Bitrix24 depends heavily on your specific needs.
Capsule CRM is a great choice if you’re a small business focused on streamlined contact management and sales tracking.
Its simplicity and ease of use make it a winner.
However, if you need a comprehensive all-in-one solution with robust project management, marketing automation, and advanced features.
Bitrix24 is the better fit despite its increased complexity.
We’ve carefully evaluated both platforms and based on our testing.
We recommend Capsule CRM for smaller businesses, prioritizing simplicity and ease of use and Bitrix24 for larger businesses needing a comprehensive suite of tools.
We hope our analysis has helped you make the right choice for your business!
Frequently Asked Questions
Is Capsule CRM suitable for large enterprises?
Capsule CRM is generally better suited for small to medium-sized businesses due to its focus on core CRM functionalities. While it can handle a decent volume of contacts, larger enterprises with complex needs might find its feature set limiting compared to more comprehensive solutions like Bitrix24.
Does Bitrix24 offer good customer support?
Bitrix24 offers various customer support channels, including email, live chat, and phone support, depending on the plan you choose. They also have a knowledge base and community forum. However, some users have reported that response times can be slow at times.
Can I migrate my existing data to Capsule CRM or Bitrix24?
Yes, both platforms typically allow data migration. Capsule CRM often facilitates this through CSV imports or integrations with other platforms. Bitrix24, given its broader feature set, might offer more complex migration tools. Always check their documentation or contact support for specific instructions.
Which CRM is more affordable?
Capsule CRM generally has a simpler pricing structure and offers a free plan with limitations. Bitrix24 also has a free plan, but their paid plans can become more expensive as you add users and features. The most affordable option depends on your specific needs and the size of your business.
Which platform is easier to learn and use?
Capsule CRM is generally considered more user-friendly and easier to learn, especially for smaller teams. Its interface is cleaner and more intuitive. Bitrix24, with its extensive features, can have a steeper learning curve, especially if you’re not using all of its capabilities.
