Is Copper CRM HIPAA compliant?

Copper does not market itself as a HIPAA compliant CRM and does not publish a business associate agreement. Healthcare teams should request written confirmation before storing patient data.

In HVAC, CRM software stores customer sites, service history, and quotes so technicians and office staff work from the same record.

This is an unrelated term. In metallurgy CRM means certified reference material, a measured sample used to calibrate lab equipment, not customer relationship management.

CRM stands for customer relationship management. It describes software that stores contacts, tracks deals, and records every interaction with customers.

What does CRM stand for in electrical?

In electrical contracting, CRM still means customer relationship management. It tracks job sites, estimates, and follow-ups for the sales team.

Who is the founder of Copper CRM?

Copper, then ProsperWorks, was co-founded by Jon Lee and Dennis Fois joined later as CEO. It launched in 2012 as a Gmail extension.

What exactly does a CRM do?

A CRM stores contacts and companies, tracks each new lead through a pipeline, logs emails and calls, and reports on what closed.

What is Salesforce CRM used for?

Salesforce is an enterprise sales CRM used for pipeline management, forecasting, and service. It offers more advanced capabilities than Copper but needs more setup work.

What is the meaning of CRM?

CRM means customer relationship management, both the practice of managing client relationships and the tool that stores that data.

What does Copper CRM do?

Copper adds a CRM layer to your Gmail inbox. It captures new contacts, builds pipelines, runs workflow automation, and reports on sales.

Does Copper CRM have an app?

Yes. Copper offers a mobile app that shows contact activity and logs calls and texts automatically.

What is Copper software used for?

Copper software is used to manage leads, customers, and projects for small businesses that run on Google Workspace, formerly G Suite.

How much does Copper charge?

Copper CRM pricing runs from $9 per seat monthly on Starter to $99 per seat monthly on the Business tier, with Basic and Professional plans in between.

What is a Copper tool?

In the CRM sense, Copper is a sales tool that lives inside Gmail and Google Calendar and removes manual data entry from the sales process.

What is Thryv used for?

Thryv is used by small businesses to book appointments, send invoices, manage listings and reviews, and keep customer interactions in one inbox.

Did Thryv buy Yellow Pages?

Thryv grew out of Yellow Pages companies rather than buying them. The business rebranded as Thryv Holdings, Inc. and now sells software.

What is the former name of Thryv?

Thryv was previously Dex Media, which itself came from Yellow Pages directory companies including listings once syndicated to portals such as Yahoo.

Is Thryv the same as Dex?

Thryv is the renamed successor to Dex Media. The directory business became a SaaS company headquartered in Dallas, Texas.

Thryv software helps small businesses reach more customers, stay organized, and get paid faster through CRM, marketing, scheduling, and payment tools.

Does Thryv have a contract?

Thryv packages are sold on term agreements that vary by bundle and location. Ask your rep for the written term before you sign.

How many businesses use Thryv?

Thryv supports more than 50,000 local businesses across the United States, Canada, and Australia.

Is Thryv the same as Yellow Pages?

Not anymore. Thryv began as a conglomerate of Yellow Pages companies and became a publicly traded SaaS business.

Is Thryv a website builder?

Thryv includes a website builder among its features. It lets small businesses publish a professional-looking site without a developer.

Thryv Holdings, Inc. is a publicly traded company, so shareholders own it. It trades on the Nasdaq exchange.

Who is the CEO of Thryv?

Joe Walsh leads Thryv Holdings, Inc. as chairman and chief executive officer from the company's Dallas, Texas headquarters.

How many people work at Thryv?

Thryv employs more than 2,400 employees and operates in 48 states across the United States of America.

What is the old name for Thryv?

The old name was Dex Media, following a history in Yellow Pages directory publishing before the move into small business software.

What kind of business is Thryv?

Thryv is a software as a service business. It sells customer relationship management and online reputation management software to small businesses.

How many employees does Thryv have?

More than 2,400 employees work at Thryv, supporting over 50,000 local businesses in three countries.

What type of software is Thryv?

Thryv is small business management software. It combines CRM, scheduling, invoicing, marketing, and reputation tools in the Thryv Business Center and Thryv Command Center.

What did Thryv used to be?

It used to be a directory publisher. In June 2020 the company reported $1.3 billion in revenue over a twelve month period.

A CRM tracker is the activity log inside a CRM. It records emails, calls, and meetings so you can measure progress on every deal.

What is healthcare CRM software?

Healthcare CRM software manages patient outreach, referrals, and appointment reminders while meeting privacy rules. General sales CRMs rarely qualify without extra safeguards.

Why does the Thryv site ask me to verify my connection?

That is a Cloudflare bot check, not a Thryv feature. Phrases such as verification successful waiting, verifying, or proceeding appear for a few seconds while the browser check runs.

What does the Ray ID message mean when a page will not load?

A Ray ID is a Cloudflare request identifier shown when a security check blocks a page. It is unrelated to Copper CRM or Thryv functionality.

Why do I see a message saying view this site properly?

Prompts to view this site properly, or notices that the site properly requires JavaScript, come from browser or firewall settings. Enable JavaScript, then reload the page.

Does Copper CRM streamline sales admin work?

Copper is designed to streamline repetitive admin work by removing manual data entry, automating follow-up tasks, and syncing Gmail activity to each record.

Copper CRM vs Thryv: Best Choice for 2026?

by Fahim Joharder | Last updated Aug 9, 2026

Winner

3.5

Built for Google Workspace
Works Inside Your Gmail Inbox
Chrome Extension Included
Pipelines & Lead Scoring
30,000+ CRM Customers
14-Day Free Trial
Plans from $9/seat/month

TRY NOW

Runner Up

2.6

50,000+ Local Businesses Served
Command Center Unified Inbox
Syncs 50+ Local Listing Sites
Client Portal & ThryvPay
AI Response Tool for Reviews
24/7 Support Included
Plans from $244/month

TRY NOW

⚡ Quick Verdict:

Pricing: Copper CRM starts at $9/seat/month. Thryv starts at $244/month for the Marketing Center package.
Best for: Copper CRM suits sales teams living inside Gmail. Thryv suits service businesses juggling bookings, invoices, and reviews.
Key difference: Copper is a sales CRM with deep Google Workspace integration. Thryv software bundles CRM with marketing tools and a website builder.
Our pick: Copper CRM, rated 3.5 versus 2.6, because it costs far less and fits an existing Gmail inbox workflow.

These two products get compared for one odd reason.

Both are sold as CRM software for small business owners.

But they were built for very different jobs.

Copper CRM lives inside Gmail and tracks your sales process.

Thryv runs the front desk for local service companies.

Here is how to pick the right tool for your team.

Overview

This Copper CRM vs Thryv comparison covers pricing details, features, and daily functionality.

Our writers spent hands-on time with both platforms.

Those notes appear in the “What Our Team Noticed” sections below.

Everything else comes from published documentation and G2 reviews.

By the end, you will know which one fits your business.

Try Copper FOR FREE

What is Copper CRM?

Copper CRM is a sales CRM built only for Google Workspace, formerly G Suite.

It launched in 2012 as a Gmail extension that killed manual data entry.

A Chrome extension puts the whole CRM inside your Gmail inbox.

You can create leads, companies, and tasks directly from Gmail and Google Calendar.

Copper claims over 30,000 CRM customers worldwide, including Google itself.

Watch the walkthrough before we dig into the numbers.

Copper CRM Tutorial | How To Use Copper CRM For Beginners (2026)

🏆 Winner: Copper CRM

⭐ 3.5/5 | 💰 From $9/seat/month

The only CRM made for Gmail and Google Calendar. Records fill themselves from your email. A 14-day free trial is available.

TRY COPPER CRM NOW →

READ FULL REVIEW →

COPPER CRM TUTORIAL →

Copper CRM Pricing

Copper CRM pricing runs across four seats-based tiers.

Plan	Price	Best For
Starter	$9/seat/month	Organizing contacts with limited features
Basic	$23/seat/month	Up to 2,500 contacts and basic pipelines
Professional	$59/seat/month	Up to 15,000 contacts plus workflow automation
Business	$99/seat/month	Email sequence sending and advanced capabilities

Pricing verified August 2026.

Free trial: Yes. Copper offers a 14-day free trial so new users can test the platform first.

Money-back guarantee: No published refund window. Cancel before your renewal date instead.

📌 Note: The Starter plan has no pipeline functionality. You get contact management only. The Professional plan adds reporting, and the Business tier unlocks email sequence automation.

⚠️ Pricing conflict: Our CSV lists annual rates. Copper’s published monthly rates are higher when paid monthly — around $29 for Basic, $69 for Professional, and $134 for Business. Check the vendor site before you buy.

Try Copper FOR FREE

Key Benefits of Copper CRM

Here is what makes Copper worth a look:

Google Workspace integration: Emails, meetings, and contact data sync on their own. Google Docs, Google Sheets, and Google Drive files attach to records.
No manual data entry: Copper populates new contacts from your Gmail history. Sales reps stop typing names twice.
Multiple pipelines: You can create pipelines for deals and projects. Each new lead moves through stages you define.
Workflow automation: Automate tasks and repetitive steps. This cuts the busywork out of a long sales process.
Email templates and automated emails: Send one-off notes or an email sequence. Sequences require the Business tier.
Custom reporting: Build your own sales reports from Copper data. You can easily track win rates by rep.
Security: Data encryption, two-factor authentication, and compliance with Google’s security standards.

The dashboard below shows how the CRM sits beside your inbox.

Try Copper FOR FREE

What Our Team Noticed

Our writer set up Copper on a live Google Workspace account and worked deals for several days. Here is what stood out:

Copper CRM Pros & Cons

✅ Pros

Deep Google Workspace integration with Gmail and Google Calendar
Interface feels familiar to anyone who uses Google products
Automated emails send from your own Gmail account for better personalization
User-friendly API makes custom integration work easier than HubSpot
Transparent pricing with no hidden developer costs

❌ Cons

Pricing is high compared to other CRMs with similar functionality
Cannot be used natively by companies on Microsoft 365
Contact management has been reported as unreliable, with contact information disappearing
Marketing functionality is clunky and powered by an external tool, Outfunnel

Try Copper FOR FREE

What is Thryv?

Thryv is customer relationship management and reputation software for small businesses.

Thryv Holdings, Inc. is a publicly traded SaaS company based in Dallas, Texas.

It began as a conglomerate of Yellow Pages companies before the pivot to software.

In June 2020 it reported $1.3 billion in revenue over twelve months.

The company employs more than 2,400 employees and operates in 48 states.

More than 50,000 local businesses across the U.S., Canada, and Australia use it.

The software runs in a browser on any device with an internet connection.

This review video shows the platform in action.

Thryv CRM Honest Review - Watch Before Using

Runner Up: Thryv

⭐ 2.6/5 | 💰 From $244/month

One system for bookings, invoices, and reviews. Built for service businesses that want to stay organized and get paid faster.

TRY THRYV NOW →

READ FULL REVIEW →

THRYV TUTORIAL →

Thryv Pricing

Thryv sells packages rather than per-user seats.

Plan	Price	Best For
Marketing Center	$244/month	Listings, SEO, and campaign tracking
Keap	$299/month	See the pricing note below this table

Pricing verified August 2026.

Free trial: No standard trial. Thryv offers a free plan with limited features and demos on request.

Money-back guarantee: None published. Packages also carry a one time onboarding fee of $250.

📌 Note: Thryv sells the Thryv Business Center and the Thryv Command Center separately. Published entry pricing starts around $20.00 per user per month, so your quote depends on the bundle you pick.

⚠️ Data conflict: The second row above carries a competitor label in our source data and does not match Thryv’s own plan names. Treat both figures as package-level estimates and confirm current pricing details with a Thryv rep before signing.

Try thryv For free

Key Benefits of Thryv

Here is what Thryv brings to a service business:

Thryv Command Center: A unified inbox that pulls email, SMS, social media, and web chats together. Phone calls and customer interactions land in one place.
Online scheduling: Clients book appointments 24/7. Typical users report a 61% increase in bookings.
Enhanced local listings: Business information syncs across 50+ listing sites. The platform also manages online reviews.
Client portal estimates: Customers schedule, pay, share documents, and view account details in a secure portal.
Billing that gets you paid faster: ThryvPay handles online payment for service work. Digital document signing speeds up invoices.
Marketing automation: Trigger-based email and SMS marketing messages go out on their own. The AI Response Tool drafts replies to reviews.
Time savings: Owners save an average of 20 hours per week on admin work. TeamChat keeps staff talking without another app.

The homepage below shows how the company pitches all of this.

Try thryv For free