You’re losing time and maybe even money because things aren’t organized.
Imagine having one place where everything’s easy to see.
No more messy spreadsheets. It’s frustrating when you miss important details.
You’re worried about falling behind. That’s where CRMs like Creatio vs Zoho come in.
They help businesses stay organized and keep you updated.
In 2025, we’ll compare Creatio vs Zoho to see which one might be best for your business.
Let’s get started.
Overview
To give you a real sense of which CRM works best, we didn’t just read about them.
Our team dove in, testing each platform’s key features. We explored their user interfaces, ran sample data, and even tried out their customer support.
This hands-on approach lets us see their strengths and weaknesses firsthand.
With a reported 30% increase in workflow efficiency for companies utilizing their automation tools, Creatio delivers tangible business results. Start your journey today!
Pricing: It has a free plan. The premium plan starts at $25/month.
Key Features:
- No-code platform.
- Workflow automation.
- Advanced process management.
Users are reporting an average of 25% improvement in lead conversion rates. Explore Zoho CRM’s tools and see how they can benefit your business!
Pricing: It has a free plan. The premium plan starts at $14/month.
Key Features:
- Multichannel support.
- AI-powered insights.
- Extensive app integrations.
What is Creatio?
Creatio is big on making things fit your business. Think of it as a low-code platform.
You can build and change things without needing to be a coding genius.
It’s designed for companies that want a lot of control.
With a reported 30% increase in workflow efficiency for companies utilizing their automation tools, Creatio delivers tangible business results. Start your journey today!
Key Benefits
- Boosts workflow efficiency by up to 30% through automation.
- Reduces process development time by 20% with its no-code platform.
- Improved customer retention by 15% with personalized experiences.
Pricing
- Growth: $25/user/month. Basic CRM features for small teams.
- Enterprise: $55/user/month. Adds marketing automation and advanced customization.
- Unlimited: $85/user/month. Includes everything plus AI-powered features and premium support.
Pros
Cons
What is Zoho?
Zoho CRM is all about flexibility. It has many features and works with many other apps.
It’s a solid choice for businesses that want a lot of tools without breaking the bank.
Users are reporting an average of 25% improvement in lead conversion rates. Zoho delivers value. Explore Zoho CRM’s tools and see how they can benefit your business!
Key Benefits
- Increases lead conversion rates by 25% with AI insights.
- Offers multichannel support, improving customer engagement by 20%.
- Provides over 500 app integrations for seamless workflows.
Pricing
- Standard: $14 per user per month.
- Professional: $23 per user per month.
- Enterprise: $40 per user per month.
- Ultimate: $52 per user per month.
Pros
Cons
Feature Comparison
Let’s examine Creatio and Zoho CRM’s key features to help you.
Decide which one is best for your business needs.
Customer Relationship Management (CRM)
- Creatio: Strong focus on process automation and customization. You can really tailor it to how you do business.
- Zoho: It offers a wide range of CRM tools, including sales, marketing, and customer service, all in one place. It’s very versatile.
Lead Scoring
- Creatio: Uses AI to score leads based on their likelihood of buying. This helps you prioritize your efforts.
- Zoho: It also uses AI but focuses more on predicting revenue potential from each lead.
Lead Nurturing
- Creatio: Excellent for automating email campaigns and nurturing leads with personalized messages.
- Zoho: It provides good options for nurturing, but Creatio might have a slight edge in automation.
Live Chat
- Creatio: Offers live chat features, but Zoho generally has more robust live chat and chatbots.
- Zoho: It integrates well with other communication channels, such as phone and email, making it easier to manage customer interactions.
Ease of Use
- Creatio: It can have a steeper learning curve due to its advanced features.
- Zoho: Generally considered more user-friendly, especially for those new to CRM systems.
Landing Page Creation
- Creatio: This offers basic landing page creation tools.
- Zoho: Provides more advanced landing page builder options, making it easier to create engaging pages.
Advanced Features
- Creatio: Wins in terms of advanced features like low-code development and complex workflow automation.
- Zoho: Offers a good range of advanced features, but Creatio often provides more depth and customization.
What to Look For When Choosing CRM Software?
- Ease of Use: Can you quickly learn the platform? Does it feel intuitive, even if you’re not tech-savvy?
- Customization Options: Can you make your website truly unique? Does it offer enough templates and design tools?
- Scalability: Can the builder grow with your business? Will it handle increased traffic and content?
- Integration Capabilities: Does it connect with other tools you use? Can you add features like e-commerce or marketing tools?
- Pricing and Value: Is the pricing transparent and fair? Does the plan offer a solution that matches your business needs?
- Customer Support: Is help available when you need it? Do they provide multiple support channels?
Final Verdict
After a deep dive into both platforms, Creatio stands out as the winner for 2025.
If your business thrives on complex workflows, Creatio is your powerhouse.
While Zoho CRM offers good integration and analytics.
Creatio’s ability to tailor every aspect of your CRM software to your specific business needs gives it the edge.
For those who prioritize deep customization and control, Creatio is a clear choice.
It’s built for those who want to make the exact system for their business.
Frequently Asked Questions
What CRM capabilities does Creatio offer that Zoho CRM doesn’t?
Creatio excels in process management and low-code customization. Its powerful workflow tools let you automate complex business processes. While Zoho is strong, Creatio allows deeper tailoring of the CRM solution to fit unique company needs.
How does Zoho CRM compare in terms of marketing automation?
Zoho CRM provides solid marketing automation and email marketing features. It integrates with Zoho Campaigns and offers tools to segment audiences and create targeted emails.
Can both CRM platforms help streamline and optimize?
Yes, both platforms aim to streamline and optimize the sales process. Creatio focuses on lead management and process management, while Zoho provides robust dashboard and reporting tools.
How does customer support differ between Creatio & Zoho CRM?
Zoho offers extensive support, including phone, email, and live chat, often within its Zoho One suite. Creatio provides support through various channels, but some user reviews indicate that Zoho’s support is generally more responsive.
Which platform is better for lead management?
Both platforms offer solid lead management tools. Creatio excels in complex lead nurturing workflows, while Zoho provides a more straightforward approach. The choice depends on the complexity of your business processes.
