Picking the right CRM for your business can feel like choosing between two cool video games.
Are you struggling to determine if Freshsales CRM or Capsule CRM is better for your needs?
It’s frustrating, right?
You don’t want to waste time or money on a system that doesn’t work.Â
Don’t worry; we’re here to help! Let’s break down Freshsales vs Capsule CRM and find the best for you.
Overview
We’ve spent considerable time exploring Freshsales and Capsule CRM, putting each through its paces.
This comparison is based on our hands-on experience, testing features, and functionality, ensuring you get real-world insights.
Freshsales CRM might be the one for you. Its intuitive interface makes it an excellent choice.
Pricing:Â It has a free trial. The premium plan starts at $9/month.
Key Features:
- Contact Management
- Deal Tracking
- Reporting and Analytics
Based on our data, Capsule CRM is the budget-friendly choice. Focused on simplicity and savings.
Pricing:Â It has a free trial. Paid plan starts at $18/month
Key Features:
- Contact Management
- Sales Pipeline Management
- Project Boards
What is Freshsales?
Freshsales? It’s a CRM. Think of it as a tool to help you sell better.
It tracks your customers, smooths your sales process, and is built for sales teams.
Also, explore our favorite Freshsales CRM alternatives…
Our Take
Freshsales CRM is a solid choice for businesses prioritizing ease of use and affordability. It’s a great way to use CRM without a steep learning curve.
Key Benefits
- User-friendly interface: Easy to navigate and learn.
- Built-in phone and email: Connect with customers directly from the platform.
- AI-powered insights: Get helpful suggestions and predictions.
- Affordable pricing: Offers a free plan and competitive paid plans.
Pricing
- Growth + 500 Marketing Contacts: $9/user/month.
- Pro + 500 Marketing Contacts: $39/user/month.
- Enterprise + 500 Marketing Contacts: $59/user/month.
Pros
Cons
What is Capsule CRM?
Capsule CRM is different.
It’s built for contact management and helps you keep track of people, not just salespeople but everyone.
It’s also simple and easy to use.
Also, explore our favorite Capsule CRM alternatives…
Our Take
It’s great for its simplicity and ease of use, especially for small businesses just starting with a CRM. It helps you manage contacts and sales effectively without being overwhelming.
Key Benefits
- Simple contact management.
- Easy sales pipeline tracking.
- Integrates with many apps.
- Customizable fields available.
- Mobile app for on-the-go access.
Pricing
- Starter: $18/user/month.
- Growth: $36/user/month.
- Advanced: $54/user/month.
- Ultimate: $72/user/month.
Pros
Cons
Feature Comparison
Freshsales and Capsule CRM are two highly-regarded crm solutions designed for customer relationship management, differing mainly in complexity and scale.
Freshsales is tailored for rapidly growing medium sized businesses, leveraging freddy ai for automation.
Capsule CRM focuses on simplicity and a robust contact management system.
This comparison will help determine which crm system offers the most excellent value for streamlining your business processes and managing the entire sales cycle.
1. AI-Powered Sales Intelligence
- Freshsales: Integrates freddy ai for advanced sales intelligence features like lead scoring and deal prediction. This helps users focus on high-priority sales activities and predict the outcome of the sales cycle.
- Capsule CRM: Primarily relies on traditional methods for tracking sales activities. While the crm system is simple, it lacks the native predictive analytics and automation powered by deep AI found in Freshsales.
2. Contact Management and Enrichment
- Freshsales: Provides a 360-degree view of customer interactions, automatically enriching contact details with social media information and activity date. This makes it a highly robust contact management system.
- Capsule CRM: Offers a highly functional and simple robust contact management system that allows users to easily create contacts and attach notes. It focuses on relationship tracking but requires manual input or third-party add ons for deep profile enrichment.
3. Pipeline Management and Flexibility
- Freshsales: Supports multiple sales pipelines with visual drag-and-drop interfaces and integrated sales activities tracking, essential for managing complex business processes.
- Capsule CRM: Focuses on simplicity in sales pipelines, ideal for managing opportunities clearly. While it supports multiple sales pipelines, its customization for large-scale business processes is less extensive than Freshsales.
4. Pricing Structure and Cost
- Freshsales: The capsule crm cost is typically higher per user on entry-level paid tiers. However, Freshsales offers excellent value by including built-in phone/chat features even on lower paid plans.
- Capsule CRM: Generally boasts a lower capsule crm cost per user on its basic paid tiers. This makes it an affordable crm system, and its simplicity is often highlighted in every capsule crm review.
5. Automation and Workflow Capabilities
- Freshsales: Offers robust workflow automation to automate sales activities, lead assignment, and follow-up emails, eliminating repetitive tasks quickly, all managed from a single browser interface.
- Capsule CRM: Provides basic task automation, allowing users to create follow-up tasks and schedule reminders. Automation is straightforward and often requires integrated add ons for complex, multi-step sequences.
6. Email Marketing Integration
- Freshsales: Includes built-in email marketing tools, allowing users to send personalized bulk emails and track engagement directly within the CRM. This streamlines the outbound sales channel.
- Capsule CRM: Does not have native email marketing functionality. It relies on seamless integration with external email marketing add ons like Mailchimp or Transpond to manage campaigns.
7. Accessibility and Trial Offer
- Freshsales: Offers a comprehensive free trial and a generous free tier (for up to three users) that requires no credit card required to sign up for a new account.
- Capsule CRM: Also offers a free trial and a highly functional free basic plan for a limited number of users. Both platforms ensure the initial setup is fast, though you may encounter network checks like verification successful waiting or needing a ray id to load the site properly.
8. System Status and Diagnostics
- Freshsales: As a large platform, occasional diagnostics may require network debugging. If the site properly doesn’t load immediately, the system might display a message like “verification successful waiting” or a ray id for troubleshooting via the browser.
- Capsule CRM: Generally simple and stable. If the site experiences issues, technical support may ask for diagnostics or confirmation that your browser is working correctly.
9. Onboarding and Time-to-Value
- Freshsales: Due to its sheer depth and built-in features, setting up a new account requires a measured approach, though core features can be configured in a few seconds. This is crucial for medium sized businesses setting a date for launch.
- Capsule CRM: Designed for quick adoption, making it easy for a new account holder to create sales pipelines in a few seconds. This speed is often emphasized in every capsule crm review.
What to Look for in CRM Software?
- Scalability: Can the CRM grow with your business?
- Customization: Does it adapt to your unique workflows?
- Support: Is reliable customer support available?
- Mobile Access: Can you manage your CRM on the go?
- Security: Does it protect your customer data?
- Industry-Specific Features: Does the CRM have features geared toward your industry?
- Training & Onboarding: Are there resources to help your team learn the software?
- Reporting Capabilities: Can you generate the specific reports you need?
- Data Migration: How easy is moving your existing data into the new CRM?
- User Permissions: Can you control who has access to what information?
- Updates & Maintenance: How often is the software updated, and what is the maintenance process?
Final Verdict
So, which one is the best CRM? For most businesses, we recommend Freshsales.
It offers a strong CRM solution with AI, great sales tools, and reasonable pricing.
It’s powerful but still easy to use. While Capsule CRM is simple, Freshsales provides more tools for growth.
If you need strong project management within your CRM.
You may need a different solution, but for sales, Freshsales wins.
We’ve tested both, and Freshsales gives you more bang for your buck. Trust us; we’ve done the work, so you don’t have to.
More of Freshsales CRM
Here’s a brief comparison of Freshsales CRM with these software solutions:
- Freshsales CRM vs Pipedrive: Freshsales CRM provides a comprehensive sales solution with integrated communication and AI, whereas Pipedrive excels in visual sales pipeline organization and deal tracking.
- Freshsales vs GoHighLevel: GoHighLevel is a robust, all-in-one platform with strong marketing automation and a steeper learning curve, often favored by agencies. Freshsales focuses more on streamlined sales processes and ease of use.
- Freshsales CRM vs Keap: Freshsales CRM emphasizes intuitive sales management and AI-powered insights; Keap offers powerful sales and marketing automation with a focus on contact management.
- Freshsales CRM vs ActiveCampaign: Freshsales CRM is a dedicated sales CRM with built-in phone and email; ActiveCampaign is strong in marketing automation, email campaigns, and advanced segmentation.
- Freshsales CRM vs Hubspot: Freshsales CRM offers AI-powered sales tools and a quicker setup; HubSpot provides an extensive all-in-one suite covering marketing, sales, and customer service.
- Freshsales CRM vs Clickfunnels: Freshsales CRM is a sales-focused CRM for managing customer interactions, whereas ClickFunnels is a specialized tool for building sales funnels and landing pages.
- Freshsales CRM vs Folk: Freshsales CRM offers a comprehensive sales platform with AI and automation; Folk focuses on simple, collaborative contact management and visual pipeline organization.
- Freshsales CRM vs Instantly: Freshsales CRM is a full-fledged sales CRM with robust features; Instantly is primarily an email outreach and cold email automation tool.
- Freshsales CRM vs ClickUp: Freshsales CRM is designed for streamlining sales processes and managing pipelines; ClickUp is a versatile work OS that encompasses project management, tasks, and CRM functionalities.
- Freshsales CRM vs Monday CRM: Freshsales CRM provides a dedicated sales solution with intelligent insights, while Monday CRM offers highly customizable boards for managing workflows, including CRM.
- Freshsales CRM vs Capsule CRM: Freshsales CRM offers a more robust sales CRM with AI features; Capsule CRM focuses on straightforward contact management and sales opportunity tracking.
- Freshsales CRM vs Insightly: Freshsales CRM is a dedicated sales tool with AI and comprehensive sales automation; Insightly provides a broader CRM experience, including strong project management capabilities.
- Freshsales CRM vs Salesforce: Freshsales CRM offers an intuitive, AI-powered sales platform with competitive pricing; Salesforce is a highly customizable, enterprise-grade CRM with an extensive ecosystem and advanced features.
- Freshsales CRM vs Zendesk: Freshsales CRM focuses on sales automation and pipeline management, while Zendesk is primarily a customer service platform with robust ticketing and support features.
More of Capsule CRM
Here’s a brief comparison of Capsule CRM with these software solutions:
- Capsule CRM vs Pipedrive: Capsule CRM offers a simple solution for managing contacts and sales, whereas Pipedrive is a visually driven sales pipeline management tool.
- Capsule CRM vs GoHighLevel: Capsule is easy to use. It helps you manage your contacts and sales process. It is great for keeping things simple and organized. GoHighLevel is a much bigger tool. It has many tools for marketing and sales.
- Capsule CRM vs Keap: Capsule CRM focuses on simplicity and affordability for contact and sales tracking; Keap offers extensive marketing and sales automation features, often at a higher cost.
- Capsule CRM vs ActiveCampaign: Capsule CRM offers solid contact and pipeline management, while ActiveCampaign delivers powerful marketing automation, email campaigns, and advanced segmentation.
- Capsule CRM vs Hubspot: Capsule CRM is a user-friendly, affordable CRM for managing customer interactions; HubSpot provides a vast suite of marketing, sales, and service tools, with free and scalable paid options.
- Capsule CRM vs Clickfunnels: Capsule CRM is a tool for managing customer relationships; ClickFunnels specializes in building sales funnels and optimizing conversion processes.
- Capsule CRM vs Folk: Capsule CRM is a simple contact management solution, whereas Folk emphasizes collaborative contact organization and enrichment with modern features.
- Capsule CRM vs Instantly: Capsule CRM focuses on general contact and sales management; Instantly is tailored for automated cold email outreach and sales engagement.
- Capsule CRM vs Clickup: Capsule CRM is a dedicated CRM solution, while ClickUp is a versatile work management platform that includes CRM functionalities alongside project and task management.
- Capsule CRM vs Monday CRM: Capsule CRM offers simple contact and sales pipeline management; Monday CRM provides highly customizable visual workflows and extensive team collaboration features.
- Capsule CRM vs Insightly: Capsule CRM focuses on ease of use and contact tracking, while Insightly offers a more comprehensive CRM with advanced project management features.
- Capsule CRM vs Freshsales CRM: Capsule CRM prioritizes simplicity in sales and contact management, while Freshsales CRM offers a more robust sales platform with AI-powered insights and advanced analytics.
- Capsule CRM vs Salesforce: Capsule CRM is ideal for small to medium businesses seeking a simple, affordable CRM; Salesforce is an enterprise-grade CRM with extensive customization and scalability for large organizations.
- Capsule CRM vs Zendesk: Capsule CRM focuses on sales and customer relationship management, while Zendesk is primarily a customer service platform that excels in ticketing and support solutions.
Frequently Asked Questions
Which CRM is better for small businesses?
Freshsales is often the best CRM for small businesses due to its scalable pricing and robust features. Capsule CRM is more straightforward, but Freshsales offers more growth potential and a free plan.
Does Freshsales or Capsule CRM offer better customer support?
Freshsales generally offers more comprehensive support, including phone and email. Capsule CRM’s support is primarily email-based. Both offer knowledge bases, but Freshsales has more resources.
Is there a free version of Freshsales or Capsule CRM?
Freshsales offers a limited free plan, while Capsule CRM does not. Freshsales’ free version allows you to test core features, making it a good starting point.
Which CRM is more straightforward to integrate with other tools?
Freshsales has a broader range of integrations, including Freshworks products. It also has a more robust API, making it a stronger CRM solution for complex integrations.
Which CRM is better for sales pipeline management?
Freshsales excels at sales pipeline management. Its visual interface and AI-driven insights provide more detailed tracking and reporting than Capsule CRM.
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